Ratings based on 974 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

A nice place to stay and very close to the airport

Posted Jul 25, 2015
Pros: Clean and quiet.
Location: United delayed us 12 hrs. We rented a car and drove around the shore line west of town and went to a movie and ate out. Couldn't find much to do.
Just a throw away from the airport and the shuttle driver was right there at 6:00am waiting to take us to the airport. We called when we got into Buffalo for pickup to check in and they were there in 5 minutes. Very friendly staff and answered every question we had. We weren't there for breakfast in the morning, too early, but they packed us a banana and muffin to go in bags. Somewhat pricey, but it's worth being that close to the airport. I would recommend this hotel for sure.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Pros: location
It was a good location and comfortable staying your hotel to go to the Niagara Fall and other tourist area. It is good to have a breakfast available.
3 out of 5
Recommended
for Everyone
by A verified traveler from new Jersey

Rolling stones

Posted Jul 20, 2015
It was a nice hotel for a night. Room was small but adequate. The air conditioner could have been better, didn't keep the room cool enough for my satisfaction. I like it brisk.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

An over night

Posted Jul 13, 2015
Cons: Need refrigerator in room.
Location: Great location near the airport. On a main strip near many gas stations and eateries.
The room was clean and large enough for 2 of us. It lacked a refrigerator which I needed to put my lunch leftovers in. The shower was fine for me because I am on the shorter side. It was too low for my taller friend. I don't like that the sink was outside of the bathroom. Plenty of light and plugs. Beds were comfortable. The free breakfast was wonderful.
Comment from Hotel Management
Aug 2, 2015 by Manager, Hotel Management
Hello Laurie, Thank you very much for your feedback. We really appreciate it. We apologize for the inconvenience this must have caused you. We will take note of those you have mentioned and we will see on how we could improve for your satisfaction and convenience. Thank you very much for choosing our establishment. It is our great honor and privilege to serve you. We are looking forward to your next visit. Cheers and have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Very friendly staff

Posted Jul 13, 2015
Pros: Staff very friendly and helpful.
Cons: Carpet replacement?
Location: Close to airport, restaurants, shops
We stayed there while in Buffalo to attend the Rolling Stones concert. The staff were very helpful with information on how to get to the stadium and booking taxis. They also drove us to a store close by. Breakfast very good.
Comment from Hotel Management
Aug 2, 2015 by Manager, Hotel Management
Hello Karen, Thank you very much for your positive feedback. It is our great honor and privilege to serve you. We aim to provide you and all our guests the best facilities, amenities and customer experience you all deserve. YOur feedback inspires us more to continue on improving so you and all our guests would enjoy even more the next time you visit. Thank you very much for choosing our establishment. We are looking forward to serving you again. Cheers and have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Nice for a short stay

Posted Jul 11, 2015
Pros: Good breakfast Hotel staffs were helpful Close to airport Restaurant within hotel compound Cons: Room too small Bathroom was too small, didn't have mirror
Comment from Hotel Management
Aug 2, 2015 by Manager, Hotel Management
Hello Som, Thank you very much for your feedback. We apologize for the inconvenience this must have caused you. We will take note of the points you have mentioned and we will see what we can do to improve for your satisfaction and convenience. Your satisfaction is very important to us. Thank you very much for choosing our establishment. We are looking forward to serving you again. Cheers and have a great day.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Australia

Clean and convenient.

Posted Jun 17, 2015
The motel is very close to the airport. The motel runs an efficient shuttle service. The room was clean and comfortable and staff very accommodating. There are a number of eateries close by. All in all a pleasant experience.
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
Hello Glenn, On behalf of our team, I would like to thank you for taking the time to leave us your feedback following your stay here at our hotel. I am very happy to hear that you find our location ideal and our staff hospitable. It would be a pleasure having you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Jun 10, 2015
This hotel is great as it is close to the airport and fast at dropping you off and picking you up at the airport
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
Dear Guest, Thank you for your favorable review for our hotel. I am glad that we have met your approval on the services we provided you. We hope to have another opportunity to serve you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls, ON

A great hotel for a stay pre/post flight

Posted May 24, 2015
Pros: The staff even provided a bagged breakfast for our early morning flight.
Cons: Carpet cleanliness. But that's not new to me, I find hotel vacuuming not the best. Overall it was clean, just the corners of rooms.
Location: Didn't do anything nearby because we checked in late and flew out early.
Staff was so welcoming and helpful. Great location! Shuttle service to airport was organized and on time.
Comment from Hotel Management
Jun 2, 2015 by Manager, Hotel Management
Hello Lorraine, We thank you for choosing to stay at Best Western Inn at Buffalo Airport. I am glad to hear that everything went well during your stay including shuttle service. We appreciate your warm notes on our staff being hospitable, I am sharing your feedback with the team as I am certain this will motivate our team even more to stay on top of our priority. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, New York

Reasonably priced hotel

Posted May 5, 2015
Stayed for 2 days, hotel is basic and clean, friendly staff, right next to the airport. The breakfast is not much to be desired but on a budget, it will do, I stayed at a Holiday Inn just the month before and the breakfast was exactly the same, with a couple more choices of stuff. There is a Dennys close by and a free shuttle service from hotel to airport. I would say if your just looking for a clean and comfortable place to rest your head, this hotel is great. If you ask in advance you can get a mini fridge n microwave in your room at no additional cost. The beds and pillows were very comfortable and I slept well. I don't drive so I had to use a taxi to get around n the prices are exorbitant! So bring lots of cash for that.
Comment from Hotel Management
Jun 2, 2015 by Manager, Hotel Management
Hello Shelly, Thank you so much for sharing your experience during your stay at our hotel. I am pleased to hear that you were satisfied with the services, quality of clean and our location. Your comment on our breakfast selection is noted and I will send report to our management, I am certain they will carefully look into this matter. Indeed, please call us in advance to book your next stay so we can prepare your room ahead of time. We would be very glad to serve you again.