Ratings based on 941 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brantford Ont Can

Good location to Airport.

Posted Mar 14, 2015
Pros: Location to airport. Excellent shuttle service. Very clean.
Cons: Not much.
Location: Good location to airport. Nice location to Denny`s restaurant.
Good choice of breakfast. Experience was pleasureable
Comment from Hotel Management
Mar 21, 2015 by Front Desk Manager, Hotel Management
Hi Mary, We are pleased that you find our hotel conveniently located and for sharing that you had a fine hotel experience during your visit at our hotel. We would be delighted to welcome you again in our hotel soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 9, 2015
I was very pleased. I was especially happy with the fact that I was able to park my vehicle there for 3 days while I flew out of town. The other thing. My flight was delayed, and I didn't get in until 1:30am Monday. I called the hotel for a shuttle and they were able to accommodate me at such a late hour.
Comment from Hotel Management
Mar 21, 2015 by Front Desk Manager, Hotel Management
Dear Guest, Pleasure is ours in knowing that you had a fine hotel experience during your recent stay. Thank you for your kind words and compliments on our team’s effort to accommodate and assist you. Knowing we have succeeded in providing your requirements is a huge accomplishment for our team. Allow us another chance to serve you again soon.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton

Winter stayover

Posted Feb 17, 2015
Pros: It was a conveniently located great chain name.
Cons: As stated above, soap and shampoo and some parking lot plowing.
It was disappointing that the soap and shampoo, although minor, we're not restocked after the first night. The parking lot was a mess, no snowplowing was done while we were there.
Comment from Hotel Management
Mar 6, 2015 by Kam, Hotel Management
Hello Norm, I apologize for the shortcoming of our staff for not replenishing the supplies in your room, furthermore with the issue at our parking lot. Truly disheartening that you had undesirable experience during your stay. We will make sure this same circumstance is handled differently in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Close to airport, 24 hour free shuttle.

Posted Feb 13, 2015
I had an early flight, Shuttle was there for me promptly@ 4am. Wake up call on time. Positive experience.
Comment from Hotel Management
Mar 14, 2015 by Guest Relations Manager, Hotel Management
Hello Katie, Thank you for sharing your positive experience and for taking note of how our staff made sure you will not be late for your scheduled flight. I will share your feedback to our team, I know they will be more than happy to read your review. We hope to see you again soon.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Buffalo, NY

Great room! Great price!

Posted Feb 10, 2015
Pros: Cleanliness, friendliness of staff, BREAKFAST!!!
Cons: Size of elevator.
Location: Right behind Denny's, right next door to Buffalo-Niagara Airport, which they offer a shuttle to, convenience to NY Hwy 90, bowling alley, Tim Hortons
I just needed to get away for the night so I found this room and it was perfect for me and my teenage daughter. Free Wi-Fi, free breakfast, free Sunday paper, flat screen TV, microwave, small fridge, HOT water, couldn't really ask for anything else! I have no complaints. I will be using this hotel again if I ever need to run away again!
Comment from Hotel Management
Mar 14, 2015 by Guest Relations Manager, Hotel Management
Hello Jillz, We are delighted to read your feedback. Thank you for sharing your perfect experience, we are so humbled by your description about your stay. I hope we could have another chance to serve you again soon.
3 out of 5
Recommended
for Families
by A verified travelerfrom florida

Location is best!

Posted Feb 9, 2015
This proved to be a good choice. Location for airport is best thing.
Comment from Hotel Management
Mar 14, 2015 by Guest Relations Manager, Hotel Management
Hello Elle, Our team appreciates your time in sharing how you loved your stay at Best Western. Glad that we have serviced you to your complete satisfaction. We hope to have you again soon.
2 out of 5
by A verified travelerfrom B. ontario

Posted Jan 2, 2015
Let's see u can tell they did a little renovation but not fully completed. First u walk in specially off the elevator the smell of food was disturbing, then the carpet absolutley disgusting, needs to be changed. The floor in the rooms need to be changed, better more modern furnishings. Bthrm needed a good scrub but the towels were great. Beds were comfortable but the comforters smelled. Wifi worked fine. Avoid the Restaurants near by. The staff were wonderful & super friendly. But it would be much better if they can finish what they started.
5 out of 5
Recommended
for Personal Event
by Delorisfrom Ontario

perfect stay

Posted Dec 31, 2014 on Hotels.com
I really enjoyed my stay here. the staff were very nice, quick check in and everything I needed was close by/walking distance. I will definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice qnd clean

Posted Dec 25, 2014
Pros: Clean
Cons: Less noise.
Friendly staff, nice breakfast with plenty of tables
4 out of 5
Recommended
for Families
by A verified traveler

Review of Buffalo Int. Airport Best Western

Posted Dec 25, 2014 on Hotels.com
Pros: Good hotel. Close to airport so you have 24 hour shuttle service. Cons: Rooms are a bit older but are priced very reasonably. Can't part extended periods of time in parking lot.