Ratings based on 769 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 15, 2014
Pros: Comfort
Cons: Breakfast menu
Location: Next to airport is a great plus
Great stay, over all very clean, staff very polite and helpful, could do better in breakfast menu. Would come back great value.
Comment from
Jan 17, 2014
Thank you so much for your kind comments and feedback. It means a lot to us when our valued guests take the time to tell us about how we were able to give them a one of a kind experience. We also appreciate your notes regarding our breakfast. We can't wait to see you again!
3 out of 5
by A verified traveler

Convenient Location

Posted Apr 5, 2014
Pros: location, opportunity to sleep
Cons: Condition of the entry hall and elevator need to be finished.
Location: Close to the airport.
Beds, pillows, and bedding were clean and comfortable. Breakfast was fine.
Comment from
Jan 8, 2014
Thank you for taking the time to share your feedback. It is our priority to give you the best experience possible and the best value for your money. I'm glad that you found our accommodations comfortable and that you enjoyed your breakfast. We look forward to seeing you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Airport

Posted Apr 1, 2014
Pros: location
undergoing renovations, dusty, but friendly staff made up for the inconvenience
Comment from
Jan 8, 2014
Thank you for your kind compliment to our staff. We all work very hard to give you the best experience that we can and it means a lot to us that you have taken the time to let us know how we're doing in this goal. We hope you will return to enjoy the improved experience at the end of renovations.
3 out of 5
Recommended
for Everyone
by Simranjit from Mumbai

Pleasing staff but hotel needs improvement overall

Posted Mar 24, 2014
Pros: Staff's pleasing attitude.
Cons: Amenities and architechture
I was here for one day and observed the hotel was going through renovation. Although, the staff was very pleasing but the machines working on renovating the hotel kept annoying me. I understand the renovation was being done to make things better but overall the hotel needs some improvement of which I am confident specially when the staff is so pleasing and ready to help. Overall the experience was okay. If I come again, I would stay in your hotel but would expect some minor improvements.
Comment from
Jan 8, 2014
Thank you for taking the time to tell us about your most recent experience with us. Our staff does work very hard to give you the best service with a friendly smile and we appreciate your acknowledgment of their efforts. We are looking forward to your next visit, during which you will be able to enjoy the various improvements that are being made.
3 out of 5
Recommended
for Everyone
by Jenn from Toronto

Convenient for a last minute booking!

Posted Mar 20, 2014
I had a flight out of Buffalo canceled and rebooked for the next morning, considering the number of people in that position I was glad to get a room here for the night! Hotel was clean, there's a shuttle to the airport and their complimentary breakfast includes a pancake machine that is disturbing at first but actually good enough, in a pinch.
5 out of 5
Recommended
for Everyone
by Andrew from Ontario, Canada

nice and convenient

Posted Mar 18, 2014
Pros: everything
Cons: a notice saying that there was construction when purchasing room
Location: Wallden Galleria is nearby with 100's of shops and restaurants.
The hotel was nice, and the hotel staff was accomodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Mar 18, 2014
Location: Airport, Walden Galleria
Very kind staff, good location, good breakfast, good value!
3 out of 5
Recommended
for Everyone
by A verified traveler from i

Fair for this price

Posted Mar 16, 2014
Lots of dust and construction. Clean room. Noisy A/C. People were shouting and screening in the hole way till 4:00 am, scary to kids
1 out of 5
by Vicky from Canada

Bad experience

Posted Mar 11, 2014
Pros: There was a friendly maid, she had a smile and greeted me when she saw me.
Cons: Everything from the reception staff to amenities and cleanliness.
Location: Shopping and Walden Galleria
I believe even if the facility is in bad shape, under construction, one can compensate with friendly service and staff. The staff should have a smile on the face when they welcome guest. My coffee make was not working, I asked for another one but it was never replaced. I am very disappointed and will never stay and never recommend to any one.
4 out of 5
Recommended
for Everyone
by amanda from ontario, canada

Perfect for short stay

Posted Mar 10, 2014
Great service and hotel for a short stay...hotel is going through renos but will look awesome when finished. Beds very comfy.