Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay! Clean hotel

Posted May 19, 2015
Staff was good, hotel very clean.,we were all there for our sons graduation. Perfect location to UB , good food & friendly staff all around !
2 out of 5
by A verified traveler

Overpriced for amenities.

Posted May 18, 2015
Hotel was decent, however the price did not match the quality. The breakfast was sub par and the cost was extremely high for powdered eggs and fake orange juice.
4 out of 5
Recommended
for Families
by A verified traveler

GOOD BUT.....

Posted May 6, 2015
Pros: Clean rooms!
Cons: Need to heat pool better!
Location: Great dinner had at Outback Steakhouse!
Have stayed at this hotel many times. At check in asked for room far away from elevator, was given room 718 very close to elevator and was disappointed (many rooms open on a Sunday check in). Have 5 year old and pool was cold cold cold..need to heat pool better for guests and families!
Comment from Hotel Management
May 14, 2015 by gm, Hotel Management
Thank you for your feedback as our goal is to make your stay a brilliant one. If at anytime you are not happy with your accommodations please let us know so we can try and address them for you. The pool is kept at a temperature of 82 degrees and engineering can always check to make sure all is well with the heating units. We appreciate your business. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Syracuse NY

Nice hotel near Amherst campus.

Posted Apr 26, 2015
Pros: Convenient to restaurants by car or walking.
Cons: Noticed what appeared to be a homeless person hanging around the front parking lot. Also several Canadian geese wandering the same lot.
Location: Strip mall across the street with two decent bar/restaurants.
Just an overnight stay on my way somewhere else. Hotel was clean and reasonably priced.
Comment from Hotel Management
May 14, 2015 by gm, Hotel Management
Thank you for your business as our goal is to make your stay a brilliant one. We look forward to your next stay with us. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ghent NY

Reliable Place to Stay in Buffalo

Posted Apr 21, 2015
Pros: Restaurant and faciltiies
I have stayed at this location for years. It is well-appointed, staffed and maintained. Offers meeting space and exercize facilities and indoor and outdoor pools. The restaurant changed several years ago and is very nice with an interesting menu. I prefer the location as it is convenient to meetings at the State University.
Comment from Hotel Management
May 14, 2015 by gm, Hotel Management
Thank you for all of the positive feedback as our goal is to make your stay a brilliant one! Yes, the new BlueFire bar & grille has many fun and unique options and we are centrally located in the Amherst area. We appreciate your business. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa, canada

Well located hotel with great restaurant.

Posted Apr 20, 2015
Pros: The restaurant.
Quiet hotel. We enjoyed the excellent food. Well located 15 minutes from downtown Buffalo.
Comment from Hotel Management
May 14, 2015 by gm, Hotel Management
We are glad you enjoyed your stay including our full buffet breakfast with all the trimmings. We appreciate your business. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Mar 14, 2015
Staff was great! Very helpful! Beds were wonderful! Would definitely go back!
Comment from Hotel Management
Apr 17, 2015 by GM, Hotel Management
Thank you for all of the positive feedback and we are happy we were able to make your stay a brilliant one! We appreciate your business and look forward to your return visit. Have a great day.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2015
There was a hockey tournament at the time and it was very noisy. Walls seemed paper thin because all we could hear was our rowdy neighbors .
Comment from Hotel Management
Apr 17, 2015 by GM, Hotel Management
Thank you for your feedback and we apologize for the noise issues you encountered. If at anytime during your stay we can help out with something like sending security up to try and address the noise please let us know. We appreciate your business as our goal is to make your stay a brilliant one. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable clean setting

Posted Mar 14, 2015
The hotel was extremely nice, way better than I expected. Staff was nice and the food was delicious.
Comment from Hotel Management
Apr 17, 2015 by GM, Hotel Management
Thank you for all of the positive feedback and we are glad we were able to make your stay a brilliant one! We appreciate your business and look forward to your next stay. Have a great day.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Full service hotel between Buffalo & Niagara Falls

Posted Feb 27, 2015
Pros: I like the location, the new lobby/restaurant redo, the pool area, in-hotel car rental agency, pickup/drop off @ airport/train station, business ctr.
Cons: Replacing the elevator carpet & the in-room desk chair. Also, the door-slamming ensures an early wake-up call. Sheraton Paris Airport: soundproof !
Location: I travel to this area to visit family and manage properties, so I don't do many leisure activities. There are many things to do in Buffalo/Niagara!
I always stay here. It's a reliable home away from home for me. I like having a full-service restaurant available and the reception staff is very pleasant and helpful. While it is an older hotel and the rooms may at times seem a bit tired, the beds/bedding allows me a great night's sleep.
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thanks for your feedback and we are glad you are a repeat customer. The staffs goal is to make your stay a brilliant one and we are glad you found them to be pleasant and helpful. We appreciate your business. Have a great day.