Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
Nice accommodations close to UB. Little on the expensive side.
Comment from Hotel Management
Aug 26, 2014 by GM, Hotel Management
Thank you for your feedback and we appreciate your business. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Hotel

Posted Aug 22, 2014
Pros: cleanliness
Cons: N/A
Location: Close to Buffalo State College
W only stayed for the night, but I was extremely please with the cleanliness of the room.
Comment from Hotel Management
Aug 26, 2014 by GM, Hotel Management
Thank you for your feedback and your five star rating. We appreciate your business. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Hotel

Posted Aug 22, 2014
Pros: cleanliness
Cons: N/A
Location: Close to Buffalo State College
W only stayed for the night, but I was extremely please with the cleanliness of the room.
Comment from Hotel Management
Aug 26, 2014 by GM, Hotel Management
Thank you for your feedback and your five star rating. We appreciate your business. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

it was really nice

Posted Aug 10, 2014
Pros: how clean the hotel was and
Cons: making sure that children under 16 were not in the gym by them self
Location: going shopping
the man in the front was nice and he let us go in the room after so we could pickup an item that we left in the room
Comment from Hotel Management
Aug 19, 2014 by GM, Hotel Management
Thank you for your feedback and we appreciate your business. Have a great day.
1 out of 5
by A verified traveler

Terrible

Posted Jul 29, 2014
I booked 2 double bedroom, but my rooms were one king bedroom and one double bedroom. Wifi connection didn't work in that room.
Comment from Hotel Management
Aug 4, 2014 by GM, Hotel Management
Thank you for taking the time to provide feedback regarding your stay and we apologize for any confusion about your bed type requests. The hotel does its best to accommodate all requests and unfortunately there are many reasons why this may occur. We appreciate your time and your business. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in all ways.

Posted Jul 28, 2014
Everything was good . Could have been the best of free breakfast and internet speed were increased.
Comment from Hotel Management
Jul 30, 2014 by GM, Hotel Management
Thank you for your comments which we will be sharing with our staff. We appreciate your business. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice and clean

Posted Jul 12, 2014
It just needs to have the refrigator with water and some snacks even if they have to be paid
Comment from Hotel Management
Jul 14, 2014 by GM, Hotel Management
Thank you for rating the property at 4 stars. Many hotels are eliminating the in room mini bar as we would rather have more face to face interaction in other areas of the hotel with our guests. We appreciate your business.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel, but attention to details would help.

Posted Jul 8, 2014
Pros: Nice feel to it; overall it was clean. Beds were comfortable.
Cons: Ensure your guests get what they pay for, and don't give them any lip when they call to complain.
Location: Niagara falls is close by; it was awesome once you get away from the tourist trap that is Niagara Falls, NY.
Overall, it was OK because they made up for their miscues. I booked a double bed, got in at 4 a.m. to find a single bed. Security worried me by telling me I likely could not get a 2-bed room for the last 2 nights of my stay because they were booked. But the desk clerk made the necessary change to make me happy. Next day, I was out till past midnight. When I got back, I found that the maid had forgotten about my room. My conversation with the front desk was not comforting, as I was asked if I had kept the "Do Not Disturb" sign on the door. (No I had not.) When I asked why my room wasn't cleaned, the response was "I don't know; I'm not the one who cleans your room." When I asked when I can get some towels, the initial answer was "I don't know." I did get towels about 20 minutes later. I spoke to the manager the next morning, and she gave us a breakfast voucher. Which leads to another question: why no breakfast with the stay anyway. As I said, hotel was nice, but there were service glitches.
Comment from Hotel Management
Jul 15, 2014 by GM, Hotel Management
Thank you for proving feedback regarding your stay and we apologize for any inconvenience that transpired. The hotel tries to meet all bed type requests so we are glad that this was taken care of for you. Guest rooms are serviced at different times during the day but if there is a specific time that you are in need of please let us know. As a full service Marriott we provide a full breakfast buffet with all the trimmings for our guests to enjoy. We appreciate your business. Have a great day.
2 out of 5
by A verified traveler

Staff very unhelpful

Posted Jun 30, 2014
Checked into my room and was unable to get work done due to how noisy the halls were with screaming kids and adults. When I called to have security come to possibly quiet the halls the noise only got louder. I also noticed a stain and tear in my comforter and at that point made a second call. The front desk agent stated that she would just move me to another room, but that I had to bring all my stuff down to the front desk to get a new key just to turn around and lug it all back to a new room. I was inconvenienced and staff seemed unconcerned.
Comment from Hotel Management
Jul 14, 2014 by GM, Hotel Management
Thank you for providing feedback regarding your stay and we apologize for any inconvenience that may have been caused. Our goal is to make sure you are satisfied so changing your room to help resolve the noise issue may have been the best option. We appreciate your business and your feedback. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

great weekend

Posted Jun 29, 2014
Location: shopping was great
The only problem we experienced was that the hotel was filled with hockey players and their families. We just happened to pick the wrong weekend. The pool was very busy and rather noisy. The security guards were run ragged trying to keep the kids in check
Comment from Hotel Management
Jul 8, 2014 by GM, Hotel Management
Thank you for providing feedback and apologize that the pool area was crowded and noisy. We appreciate your business. Have a great day.