Ratings based on 427 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from florida

needs some work

Posted Jul 22, 2015
Cons: needs updated!
First night we arrived late said the hotel was booked and we would have to be on the 2nd floor, and the elevator was under construction if we wanted to check back the next day we could possibly get a room on the 1st floor. We went up to our room and the a/c was off we went over to turn it on and the carpet was drenched underneath it and the a/c kicked on for a few short minutes then shut off. (it did this numerous times through out the night) I went down and reported it to the gal at the desk said she had no other rooms, but would write up a maintenance report. The next morning I went down and requested a room on the 1st floor and told the gentleman at the desk about the a/c he looked it up and found nothing about the a/c problem. He was very apologetic and moved us to a room on the 1st floor, which was much cleaner and in better condition. They need new sofa beds badly in both rooms we stayed they were awful!! If the area wasn't sold out due to the Rolling Stones concert we certainly would have gone elsewhere.
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfort Suites in Cheektowaga, NY July 18,2015

Posted Jul 18, 2015
Pros: It is close to the airport. The free breakfast is a money saver.
Cons: The facility is in need of renovation.
Location: The mall is not too far. There are good restaurants and a movie theater there. Niagara Falls is about 30 minutes away.
The staff was very nice. I noticed that after 2-3 pm the only available staff appeared to be the front desk. The Wi-Fi wasn't very good. The facility is old. The elevator was out of service for my entire week. I was told it had been out well before my stay. Luckily there are only 2 floors, but who wants to carry luggage up stairs? There appeared to be some work being done because there was plastic covering an area, possibly the elevator. But I never saw nor heard a person/crew working on construction/repair. Our room was clean. However, I did notice a pretzel stick in the hallway for at least 3 days.
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick overnight

Posted Jul 17, 2015
We got an amazing deal on this hotel for a quick overnight visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Yonkers NY

Few front desk staff need more friendly approach.

Posted Jul 13, 2015
Comfort suite Buffalo is comfortable , affordable and clean. Very good keep it up.
3 out of 5
by A verified traveler

This suite wasn't sweet.

Posted Jul 13, 2015
Room was crowded and cramped. The bed was less than a foot away from the wall and a/c unit. Low water pressure. Very poor check-in and out. Ice bucket was cracked and dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Walden Galleria Mall

Posted Jul 9, 2015
The hotel is great! Very clean and tidy. Breakfast was also an added bonus!
5 out of 5
Recommended
for Everyone
by A verified traveler

It was close to where are friends lived

Posted Jul 8, 2015
It was clean and the staff was very friendly. Room had a great bed and was very spacious.
2 out of 5
by A verified traveler from Caledon

Time for an update

Posted Jul 7, 2015
Pros: Staff were friendly
Cons: time to update with some paint in the rooms themselves. no elevator, would be helpful.
Location: nothing in walking distance
They are doing some work around the property - they need to do some work inside the rooms themselves. Very aged hotel. Certainly not worth the $$ per night. Breakfast area was too tight, over crowded.
3 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Posted Jul 6, 2015
Pros: The staff and the beds Close to the airport Paid for our taxi
Cons: Fix the elevator Stock more bottled water Make sure the beds all have top sheets
Location: Niagara Falls
Good sleep stop on our way to Wellesley Island. Very helpful night clerk.
2 out of 5
by A verified traveler

incompident fire alarm system

Posted Jun 25, 2015
Pros: nothing
Cons: see above
Location: google earth yourself
There was a fire alarm because some one was smoling.They knew it and they knew the room but we stood out side fo40 minutes at 239 an , With computer controlled system they should have know where alarm was what room and settled the issue in less than 5 minutes it was crap I would tell anyone I know stay away