Ratings based on 464 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new iberia la

great hotel

Posted Jul 26, 2015
Pros: everything
Cons: nothing
Location: great location
was a great stay loved the hotel n staff will be staying there again told every one about the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff made the stay awesome!

Posted Jul 21, 2015
We stayed here to go see a Bison game at Coca Cola field. the staff were nice on check in, accommodating on the valet service and awesome for going out of their way to get us to & from the field. A+ service from JP & the rest of the staff. Oh, & the cookies are really good too!
Comment from Hotel Management
Jul 23, 2015 by Renee, Hotel Management
Thank you for the kind review and for mentioning JP and our staff! Should your travels bring you back to Buffalo for another ball game, I hope you will stay with us again! Thank you for your business!
5 out of 5
Recommended
for Everyone
by A verified traveler

Restaurant

Posted Jul 15, 2015
Pros: Cleanliness, beds, and the friendliness of the staff.
Cons: The restaurant needed more water staff.
Location: The hotel was very close to the hospital. We went to the Anchor bar and also Niagara Falls.
Hotel was nice clean comfortable. Staff was very helpful and friendly. We ate at the restaurant on the morning we were checking out and our waitress was waiting tables cooking taking customers money. We were taken care of but we were there longer than we should have been. I think they were short staffed, since we only ate there once I'm not sure if this was normal or not.
5 out of 5
Recommended
for Everyone
by A verified traveler

The place to stay!!!

Posted Jul 5, 2015
Pros: Comfortable, service was great!! Bathrooms clean, beds were very comfortable. Rooms quiet.
Cons: Nothing, it was perfect.
The Hotel is super clean. The service is second to none!!!! Great stay!! Rooms are spacious and very quiet. Could not ask for a better stay!!
Comment from Hotel Management
Jul 23, 2015 by Renee, Hotel Management
Thank you for the awesome review! We hope to see you again as our guest!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with helpful staff.

Posted Jun 28, 2015
I enjoyed my stay at the hotel. I was only there for one night but I had a good stay.
Comment from Hotel Management
Jul 23, 2015 by Renee, Hotel Management
Glad you enjoyed your stay with us! Thank you for your business!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
It was good. Close to downtown Buffalo. Courteous staff.
Comment from Hotel Management
Jul 23, 2015 by Renee, Hotel Management
Glad you liked the location of the hotel. Thank you for your business!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service!

Posted Jun 15, 2015
Excellent, attentive staff. Followed up on dinner reservations and provided free shuttle service to restaurant. Highly recommend. Would definitely stay there again.
Comment from Hotel Management
Jun 16, 2015 by Renee, Manager, Hotel Management
Thank you for the 5 stars! Happy to hear you enjoyed your stay with us. We appreciate your business!
4 out of 5
Recommended
for Everyone
by A verified traveler from State College PA

Good location, nice place.

Posted Jun 12, 2015
Cons: The breakfast was meh. Seemed like microwaved food, not fresh cooked, and was not worth $10. On the upside, the coffee was good.
Check-in was smooth, valet parking for our car was nice. 3 blocks from the Anchor Bar and a quick commute to the Niagra Center. Clean comfortable room.
Comment from Hotel Management
Jun 16, 2015 by Renee, Manager, Hotel Management
Thank you for the nice review. Happy to hear you were pleased with our location. We are very lucky to be so close to First Niagara Center. The next time you come to Buffalo for an event, I hope you will consider staying with us again. Thank you for your business!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Nice hotel close to the hospital

Posted Jun 8, 2015
Pros: The warm cookies at check in was a nice treat after a long ride!
Location: It was very close to the hospital. Easy to get to in a nice neighborhood. We walked to the Anchor Bar for lunch.
My sister and I came to town to see our sister who was taken to the emergency room the previous evening. The hotel was just across the street. They kept our car and luggage until we left late the next afternoon. Our room had a full size refrigerator and a microwave, two very comfortable beds and a coffee maker. We were very satisfied and comfortable. We had dinner and a drink in the lounge late that evening.
Comment from Hotel Management
Jun 16, 2015 by Renee, Manager, Hotel Management
Hi Ruthie; hope your sister is doing well! Thank you for your sharing your experience with us! While the trip was unplanned, it sounded as though you were comfortable; which is what we strive for! Hopefully the next time you come to Buffalo it is for pleasure and you can take some time to explore our great city. Thank you for choosing the DoubleTree!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2015
I was here with my wife on a business trip and we both liked this hotel a lot, it was well appointed, the room was spacious and comfortable bed. The only problem was the in-room airconditioning unit was too noisy to have on at night so it got a bit hot at times. Friendly restaurant staff and nice food too. The hotel staff were very helpful in general.