Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with helpful staff.

Posted Jun 28, 2015
I enjoyed my stay at the hotel. I was only there for one night but I had a good stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
It was good. Close to downtown Buffalo. Courteous staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service!

Posted Jun 15, 2015
Excellent, attentive staff. Followed up on dinner reservations and provided free shuttle service to restaurant. Highly recommend. Would definitely stay there again.
Comment from Hotel Management
Jun 16, 2015 by Renee, Manager, Hotel Management
Thank you for the 5 stars! Happy to hear you enjoyed your stay with us. We appreciate your business!
4 out of 5
Recommended
for Everyone
by A verified traveler from State College PA

Good location, nice place.

Posted Jun 12, 2015
Cons: The breakfast was meh. Seemed like microwaved food, not fresh cooked, and was not worth $10. On the upside, the coffee was good.
Check-in was smooth, valet parking for our car was nice. 3 blocks from the Anchor Bar and a quick commute to the Niagra Center. Clean comfortable room.
Comment from Hotel Management
Jun 16, 2015 by Renee, Manager, Hotel Management
Thank you for the nice review. Happy to hear you were pleased with our location. We are very lucky to be so close to First Niagara Center. The next time you come to Buffalo for an event, I hope you will consider staying with us again. Thank you for your business!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Nice hotel close to the hospital

Posted Jun 8, 2015
Pros: The warm cookies at check in was a nice treat after a long ride!
Location: It was very close to the hospital. Easy to get to in a nice neighborhood. We walked to the Anchor Bar for lunch.
My sister and I came to town to see our sister who was taken to the emergency room the previous evening. The hotel was just across the street. They kept our car and luggage until we left late the next afternoon. Our room had a full size refrigerator and a microwave, two very comfortable beds and a coffee maker. We were very satisfied and comfortable. We had dinner and a drink in the lounge late that evening.
Comment from Hotel Management
Jun 16, 2015 by Renee, Manager, Hotel Management
Hi Ruthie; hope your sister is doing well! Thank you for your sharing your experience with us! While the trip was unplanned, it sounded as though you were comfortable; which is what we strive for! Hopefully the next time you come to Buffalo it is for pleasure and you can take some time to explore our great city. Thank you for choosing the DoubleTree!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2015
I was here with my wife on a business trip and we both liked this hotel a lot, it was well appointed, the room was spacious and comfortable bed. The only problem was the in-room airconditioning unit was too noisy to have on at night so it got a bit hot at times. Friendly restaurant staff and nice food too. The hotel staff were very helpful in general.
4 out of 5
Recommended
for Everyone
by A verified traveler from richmond va

Pretty cool stay

Posted May 26, 2015
Nice clean, centrally located. No free parking my only drawback.
Comment from Hotel Management
Jun 16, 2015 by Renee, Manager, Hotel Management
Thank you for your comments regarding our clean hotel. We take great pride in our hotel! We hope to see you again as our guest. Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from MN

Nice Hotel

Posted May 26, 2015
Pros: Everything in the hotel was clean and well ordered.
Cons: I did book this hotel months in advance, I could have used a later check out time. The hotel was not willing to grant my request.
Location: I booked this hotel thinking it was much closer to downtown than it was. The hotel was safe, but I'm not so sure about the neighborhood it was in.
The staff was warm and welcoming. My first set of keys did not work but the person helping me was kind and even came up to the room to make sure everything was working properly. The room was spacious and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Best stay ever!!

Posted May 19, 2015
Check in was quick! The staff was extremely helpful. The cookies... AWESOME :) The rooms were clean, comfortable and spacious. There is one person who out shine them all, Mr. Randy Stepney!! He was AMAZING! He is the epitome of customer service. He really knows how to treat his guest. He was courteous, kind and very helpful, but most of all he followed up to make sure we were satisfied. THIS hotel is the BEST!! I'll be back:)
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Nice Hotel near downtown Buffalo

Posted May 18, 2015
Very nice and comfortable hotel close to downtown Buffalo theaters and sports arena. Hotel service was excellent but be prepared to dine out because there is no proper restaurant on the facilities. Also, I would recommend to take advantage of the hotel's valet services.