Lobby

Reviews of Wyndham Garden Buffalo Downtown

3 out of 5
Wyndham Garden Buffalo Downtown
125 High St, Buffalo, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1013 reviews" "
Rating 8 - Good. 257 out of 1013 reviews" "
Rating 6 - Okay. 59 out of 1013 reviews" "
Rating 4 - Poor. 35 out of 1013 reviews" "
Rating 2 - Terrible. 36 out of 1013 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monte, Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time at this property...come to Buffalo for Live music shows. It is a little dated but very clean and well maintained. The room was huge, large screen TV, comfortable King bed, very large mini fridge easy to stock, microwave, coffee. The "Grab & Go" free breakfast was way more than expected and good! The free shuttle to downtown events blew me away-awesome. Even though the restaurant/bar is closed at this point , they sold great beers and wine from a cooler. great hot water pressure in the shower. it may just be seasonal but I had free valet & parking. Overall very friendly attentive staff.
Stayed 3 nights in Mar 2024
Response from Wyndham Manager on Mar 28, 2024
Hi Monte, thank you so much for the wonderful feedback and for sharing your experience. I am happy to hear you enjoyed your stay with us and our city!Have a great day and thank you for your business!

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, kind, friendly, and caring! I would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Jean on Mar 26, 2024
Jamie,Thank you so much for the kind words. I am very happy you enjoyed your stay!

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating. Hot breakfast was greatly appreciated.
Stayed 1 night in Mar 2024
Response from Jean on Mar 26, 2024
Mary,Thank you so much for the kind words. I am very happy you enjoyed your stay!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for work visit with the medical center
Stayed 1 night in Mar 2024
Response from Jean on Mar 26, 2024
Daniel, Thank you so much for the kind words. I am very happy you enjoyed your stay.

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!! Great location and worth it for valet parking :) Would stay there again.
Stayed 1 night in Feb 2024
Response from Wyndham Manager on Mar 21, 2024
Thank you Kelly for the wonderful feedback. I appreciate your business and hope you see you again as our guest!

10/10 Excellent

Finin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Jean on Mar 19, 2024
Finn, Thank you so much for the great score. I am very happy you enjoyed your stay!

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is at a garage across the street. The breakfast is limited, but more than a “grab and go”, which is how the staff referred to it. My concern was elevated when I saw the offerings, which included premade breakfast sandwiches, different bread options with a toaster available and sausages.
Stayed 1 night in Mar 2024
Response from Wyndham Manager on Mar 18, 2024
Thank you Kathleen for the feedback. We appreciate your business, thank you for staying with us!

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in for a concert at the Town ballroom, hotel was a great location especially with a shuttle service, breakfast in the morning was an added bonus. All the staff we met we friendly and a please to chat with. Will return if we are in the area again.
Stayed 1 night in Mar 2024
Response from Wyndham Manager on Mar 18, 2024
Thank you Amanda for the wonderful feedback. Looking forward to seeing you again as our guest!

4/10 Poor

Rebecca

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean on Mar 14, 2024
Rebecca, I am very sorry you were unhappy with your stay. Thank you for your feedback.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean on Mar 13, 2024
Courtney,Thank you so much for the great score. I am very happy you enjoyed your stay.

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there one night. The ONLY thing I didn’t love was the bed. There was a hump in the middle and the 2 sides were sinking so it felt like I was going to roll off. Other than that, the room was spotless and the manager Monique was very helpful and pleasant to deal with.
Stayed 1 night in Mar 2024
Response from Jean on Mar 13, 2024
Paula, Thank you for taking the time to fill out this survey. I have forwarded your comments to our maintenance department. Thank you for the kind words regarding Monique, I am happy she was helpful during your stay.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a convenient location for a concert at keybank center. The free shuttle to the train was exceptional, timely and so much cheaper than an Uber! Breakfast was great! The only downfall was noisy guests up, screaming and fighting to all hours(not the hotel’s fault)!
Stayed 1 night in Mar 2024
Response from Jean on Mar 12, 2024
Kathleen, Thank you so much for the great feedback. I am very happy you enjoyed our services. Look forward to seeing you again.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean on Mar 13, 2024
Sara, Thank you so much for the great score. I am very happy you enjoyed your stay.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean on Mar 12, 2024
Nora,Thank you so much for the great score. I am happy you enjoyed our services.

10/10 Excellent

Aldair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean on Mar 12, 2024
AldairThank you so much for the great score. I am happy you enjoyed our services.

6/10 Okay

Ryan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked for VIP and didn’t see any benefit at all. I used all my Expedia points and wouldve just saved them for a place where I am valued as a guest.
Stayed 1 night in Mar 2024
Response from Jean on Mar 12, 2024
Ryan, I am sorry you were not happy with our services. We extend added benefits when available to all of our guests. Thank you for your business.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay at this hotel again! Staff was very polite and professional.
Stayed 1 night in Mar 2024
Response from Jean on Mar 12, 2024
Brian, Thank you so much for the great feedback. I am very happy you enjoyed your stay.

10/10 Excellent

Wayne

Traveled with family
I like how clean and safe I felt I will stay there again when I come back
Stayed 1 night in Mar 2024
Response from Wyndham Manager on Mar 4, 2024
Thank you Wayne for the wonderful feedback. Happy to hear you felt safe and enjoyed your accommodations. We look forward to seeing you again as our guest.

10/10 Excellent

Koleen

Stayed 1 night in Feb 2024
Response from Jean on Mar 26, 2024
Koleen, Thank you so much for the high score. I am very happy you enjoyed your stay!

10/10 Excellent

Tierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Wyndham Manager on Mar 4, 2024
Thank you Tierra for the wonderful comment "love it". We appreciate you and hope to see you again. Thank you for choosing the Wyndham Garden.

10/10 Excellent

Tina M

Response from Wyndham Manager on Mar 4, 2024
Thank you Tina for the 5/5 rating. We appreciate your business, thank you for staying with us!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great very friendly and welcoming
Stayed 1 night in Feb 2024
Response from Jean on Mar 1, 2024
Paul, Thank you for the great comments and score. I am very happy you enjoyed your stay.

8/10 Good

Farhad

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The city overall did not live up to my expectation and the breakfast was not really good and very little options.
Stayed 4 nights in Feb 2024
Response from Jean on Mar 1, 2024
Farhad, I can only speak for the hotel regarding your review. I am sorry you were not happy with the wide variety of complimentary offerings. Buffalo is a great city I am sorry you did not explore! We thank you for your business.

10/10 Excellent

Samuel

Stayed 1 night in Feb 2024
Response from Jean on Mar 20, 2024
Samuel, Thank you so much for the great score. I am happy you enjoyed your stay.

10/10 Excellent

Sabrina

Response from Jean on Mar 20, 2024
Sabrina,Thank you so much for the great score. I am happy you enjoyed your stay.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jean on Mar 1, 2024
Robyn, Thank you for your business. I appreciate you taking the time to fill out this survey.

10/10 Excellent

Mindaye

Traveled with family
Liked: Cleanliness, staff & service
An older but nice hotel, the reception was excellent and the staff was super helpful.
Stayed 1 night in Feb 2024
Response from Jean on Feb 29, 2024
Mindaye, Thank you for the kind words regarding the staff.

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Feb 2024
Response from Jean on Feb 26, 2024
Olivia, Thank you for the kind words and great score. I am happy you enjoyed your stay.

10/10 Excellent

Mike

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Very helpful and attentive staff.
Stayed 4 nights in Feb 2024
Response from Jean on Feb 26, 2024
Mike,Thank you for the kind words and great score. I am happy you enjoyed your stay.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jean on Feb 24, 2024
Maria, Thank you for your business.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the shuttle service
Stayed 1 night in Feb 2024
Response from Jean on Feb 19, 2024
Laura, Thank you so much for the great score. I am very happy you enjoyed your stay. We appreciate your business.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and modern
Stayed 1 night in Feb 2024
Response from Jean on Feb 19, 2024
Jonathan,Thank you for the kind words. I am happy your enjoyed your stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jean on Feb 19, 2024
Paul, Thank you for the great score. I am very happy you enjoyed our services. We look forward to seeing you again

10/10 Excellent

Aderonke

Stayed 1 night in Feb 2024
Response from Jean on Mar 20, 2024
Aderonke,Thank you so much for the great score. I am happy you enjoyed your stay.

8/10 Good

Julie

Traveled with partner
Liked: Staff & service
Staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Jean on Feb 16, 2024
Julie, Thank you for your business. I am very happy you enjoyed your stay.

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jean on Mar 20, 2024
Jarrett,Thank you so much for the great score. I am happy you enjoyed your stay.

10/10 Excellent

Stella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front of the house folks were friendly and very welcoming
Stayed 1 night in Feb 2024
Response from Jean on Feb 14, 2024
Stella, Thank you so much for the kind words. I am very happy you enjoyed our services.

8/10 Good

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 1 night in Feb 2024
Response from Jean on Feb 15, 2024
Frankie, Thank you for the kind words. I am happy you were satisfied with your stay.

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great service. Disappointed the restaurant/bar is still not open.
Stayed 3 nights in Feb 2024
Response from Jean on Feb 14, 2024
Bonnie, Thank you for recognizing the staff! We appreciate your business.

4/10 Poor

Trena

Traveled with partner
Disliked: Amenities, property conditions & facilities
Room was clean but not worth the price we paid. You could tell they are trying to cut costs (1 bottle of water in the room, toilet paper was like sandpaper) Very noisy heat/air system and we could hear the other guests . Breakfast was terrible. Front desk staff was pleasant. Would not stay there again
Stayed 2 nights in Feb 2024
Response from Jean on Feb 12, 2024
Trena, Thank you for your feedback. Your comments and score is appreciated. I am very sorry you were not satisfied with your accommodations and amenities.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jean on Feb 10, 2024
Patrick, Thank you so much for the great score. I am happy you enjoyed your stay.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jean on Feb 6, 2024
Patrick,Thank you for the great score! We are happy you enjoyed your stay.We appreciate your business.

6/10 Okay

Omar

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jean on Feb 4, 2024
Omar,Thank you for your business. I am very sorry you were less than satisfied with your stay.

8/10 Good

Tammie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were wonderful. The only problem was it is a smoke free facility but people were smoking in the hotel because it was coming in our room. They weren't only smoking cigarettes but marijuana also. It was like they were right outside our room doing it.
Stayed 1 night in Jan 2024
Response from Jean on Jan 31, 2024
Tammie, I am sorry you were affected by guests who do not obey our 100% non smoking policy. Did you contact the front desk at any time and we not respond? Thank you for your feedback. Again I am sorry.

8/10 Good

Mandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall positive experience. I stay there whenever I have to travel to Buffalo.
Stayed 1 night in Jan 2024
Response from Jean on Jan 31, 2024
Mandy,Thank you for the great feedback! We look forward to your next visit. We will aim for a perfect 5 next time.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility and respectful staff
Stayed 1 night in Jan 2024
Response from Jean on Jan 30, 2024
Thank you so much for the great score and comments. We appreciate your business.

10/10 Excellent

Gregg, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were the absolute nicest people. Very welcoming and friendly. Rooms were nice and the beds comfortable.
Stayed 3 nights in Jan 2024
Response from Jean on Jan 30, 2024
Gregg, Thank you so much for the great comments and score. We appreciate you acknowledging the staff.

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Appreciated the shuttle taking us to and from the restaurant (had enough of the outdoors after the Bills game).
Stayed 1 night in Jan 2024
Response from Jean on Jan 19, 2024
Scott, Thank you so much for the kind words. We are very happy you enjoyed our services. We appreciate your business.

8/10 Good

Victoria

Stayed 1 night in Jan 2024
Response from Jean on Jan 19, 2024
Victoria, Thank you for the score. We appreciate your business.

10/10 Excellent

Rosalind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful , dropped us off at the key bank centre instead of us having to take transportation, went above and beyond what was needed
Stayed 1 night in Jan 2024
Response from Jean on Jan 19, 2024
Rosalind, I am very happy you were able to make it to Buffalo for the re scheduled hockey game. I hope you were comfortable with your accommodations!We appreciate your business. .