Exterior

Reviews of Embassy Suites Buffalo

3.5 out of 5
Embassy Suites Buffalo
200 Delaware Avenue, Buffalo, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 505 out of 1009 reviews" "
Rating 8 - Good. 251 out of 1009 reviews" "
Rating 6 - Okay. 115 out of 1009 reviews" "
Rating 4 - Poor. 90 out of 1009 reviews" "
Rating 2 - Terrible. 48 out of 1009 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE NEW PROPERTY. Staff was very nice. A little noisy the first night because of a basketball team boucing balls against the walls. Bathroom could use a little more detailed cleaning. overall very nice hotel room was very spacious
Stayed 3 nights in Mar 2024
Response from erika on Mar 28, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

Olga

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk and breakfast staff. Thank you so much!! We had a great time.
Stayed 3 nights in Mar 2024
Response from erika on Mar 28, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

8/10 Good

Bonita, Oswego

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was a huge problem. I left the hotel in the morning and when I returned that evening I learned my room contents had been packed up and moved to the lobby. After much haggling, about the fact that the hotel had me listed for one night when I had paid in advance for 2 nights, Expedia confirmed payment for 2 nights. Until that point, the situation was a total mess!
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from erika on Mar 28, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't know that valet parking was the only option for hotel parking as there is no hotel parking lot on site. Alternative was the road, so valet was the best option. Service was good and cheaper then some of the event parking in the area. Was very confusing when trying to get to the valet parking as the area is very small and just cars just parked wherever.
Stayed 1 night in Mar 2024

10/10 Excellent

Cairn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the "suite" rooms with the separate living area. Great fitness facility and super friendly staff.
Stayed 1 night in Mar 2024
Response from erika on Mar 21, 2024
Thank you for the review. We appreciate your feedback and look forward to having you back in the near future.

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large rooms ! Clean , friendly staff . Amazing experience. So happy to book this hotel.
Stayed 1 night in Mar 2024
Response from erika on Mar 28, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from erika on Mar 21, 2024
Thank you for the review. We appreciate your feedback and look forward to having you back in the near future.

4/10 Poor

Remedios

Traveled with group
They did not clean our room and did not leave any towels. The complimentary cocktail was not able to use it coz it’s only available from 5-6.
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a really nice, clean hotel. The only issue was the valet which seemed to be understaffed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from erika on Mar 13, 2024
Thank you for the review. We appreciate your feedback and look forward to having you back in the near future.

8/10 Good

Paul

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than being told i only had 1 room, on my 2 room reservation, this was a solid hotel toilet plumbing also in our room was sketchy. But nice suite rooms, clean, good breakfast, and walking distance to restaurants. Valet parking could be a wait at times however so plan for that.
Stayed 2 nights in Mar 2024

8/10 Good

Dijana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very spacious suites.
Stayed 1 night in Mar 2024
Response from erika on Mar 5, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

8/10 Good

Mitchell

Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Stayed 4 nights in Jan 2024
Response from erika on Mar 5, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

2/10 Terrible

michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, only thing that would make it better would be a hot tub in the pool area.
Stayed 1 night in Feb 2024
Response from erika on Mar 5, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

Len

Stayed 1 night in Feb 2024
Response from erika on Mar 21, 2024
Thank you for the review. We appreciate your feedback and look forward to having you back in the near future.

6/10 Okay

Jennifer

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No parking unless it's valet that's another $25 on the bill a night. Not as clean/nice as it should be for $300 a night.
Stayed 1 night in Feb 2024

4/10 Poor

Candy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We didn't like the cleanliness of the hallways and our room, nor did we get the room we reserves...Expedia!!!They said its Expedia that give the wrongful reservations... itvwas quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Saverio

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 1 night in Feb 2024
Response from erika on Feb 14, 2024
Thank you for the review. We appreciate he feedback and look forward to having you back in the near future.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
It’s always a amazing stay when I stay at this hotel
Stayed 1 night in Jan 2024
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

6/10 Okay

Tara

Stayed 1 night in Jan 2024

8/10 Good

Jessica

Liked: Staff & service
Pool was cold, staff were amazing
Stayed 1 night in Jan 2024

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were nice and clean. Quiet. Parking is valet only which is 25 dollars that you have to pay. Night check in person was not very friendly. Elevators and doors all have to be activated with your keycard
Stayed 1 night in Jan 2024

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice experience after a Bills game to stay downtown for New Year's Eve
Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet top notch
Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service
Everything was wonderful and we were able to get in our room early with our disabled vet! Thank you embassy suites staff Buffalo
Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms were nice had a table with a broken leg hope I don't get charged also my roommates did not like the scrambled eggs but I had an omelet it was very good
Stayed 1 night in Dec 2023

10/10 Excellent

Silverio, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious and clean. Beds comfortable, and large windows created a lot of natural light. Reception was friendly and quick. Breakfast had a lot of variety, exactly what you’d expect.
Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay very friendly staff
Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

Johnpaul

Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

4/10 Poor

Ghulam

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jacqueline

Stayed 1 night in Dec 2023

10/10 Excellent

TONYIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from erika on Feb 14, 2024
Thank you for the review. We appreciate he feedback and look forward to having you back in the near future.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a hockey game. Spacious room, friendly staff and great location. Would come back
Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Dec 2023
Response from erika on Feb 17, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from erika on Feb 14, 2024
Thank you for the review. We appreciate he feedback and look forward to having you back in the near future.

8/10 Good

Bryan

Stayed 3 nights in Dec 2023
Response from erika on Feb 14, 2024
Thank you for the review. We appreciate he feedback and look forward to having you back in the near future.

6/10 Okay

Denis Emmanuel

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Location is great, service was good but the carpet in the room needs to be clean properly.They are cutting the corners. Other then that it was good.
Stayed 2 nights in Dec 2023
Response from erika on Dec 18, 2023
Thank you for the review. We appreciate the feedback and look forward to having you again in the near future.

10/10 Excellent

James

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Will certainly stay again !
Stayed 1 night in Dec 2023
Response from erika on Dec 10, 2023
Thank you for the review. We appreciate you and would love to have you back in the near future.

10/10 Excellent

Terry, Whitehall

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was a little disappointed that I had to call downstairs to the front desk for clean linens and towels a few times before they brought them up due to them being soiled.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Spend an incredible two weeks here. The staff was so friendly and the location cannot be beat. The room was very clean and housekeeping was amazing. I will definitely be back.
Stayed 1 night in Nov 2023
Response from erika on Nov 24, 2023
Thank you for the review. We appreciate you and look forward to having you back in the near future.

8/10 Good

Marsha

Liked: Staff & service
It’s fine
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from erika on Nov 24, 2023
Thank you for the review. We appreciate you and look forward to having you back in the near future.

10/10 Excellent

Matthew, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from erika on Nov 24, 2023
Thank you for the review. We appreciate you and look forward to having you back in the near future.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right From the Start The Front Desk was Amazing!! The Valet was So Easy and Quick when we needed to leave! The Breakfast was Great with Lots of Options!
Stayed 2 nights in Nov 2023
Response from erika on Nov 21, 2023
Thank you for the review on your recent stay with us. We are happy to hear you enjoyed your stay and look forward to having you back in the near future.

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms.
Stayed 1 night in Nov 2023
Response from erika on Nov 21, 2023
Thank you for the review on your recent stay with us. We are happy to hear you enjoyed your stay and look forward to having you back in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from erika on Nov 21, 2023
Thank you for the review on your recent stay with us. We are happy to hear you enjoyed your stay and look forward to having you back in the near future.