Ratings based on 129 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby Robin from Barrie,Ontario
Quiet and safe AreaPosted Dec 2, 2013
Pros: - large room, breakfast, staff fantastic-helpful and friendly. - walking distance to the neighbourhood pub by the bridge
Cons: I am still thinking!!!
Location: Pub ,Chico's, Starbucks, interesting shops
This is the second time we have stayed here- and have already booked for next Black Friday! A very clean room- spacious, great breakfast, congenial staff ; tea and coffee in the lobby- Walking distance to a great pub that has fabulous food- that was open on Thanksgiving Day- Starbucks one door down- Highly recommended.
for Everyoneby Deb from Albany, NY
Hampton Inn Williamsville NYPosted Nov 3, 2013
Pros: Cleanliness, location
Location: In the heart of Williamsville.
Hotel is VERY clean. Lots of "little" things that made my stay. The laptop rest for your lap on the bed was awesome, fresh cookies every night at front desk. My stay was at Halloween time and there was candy all over for guests and the decorations were very festive. Staff always made a point to say good morning at the front desk, even if you were passing the desk on your way out.
for Everyoneby A verified traveler
Posted Nov 1, 2013
Recommendedby A verified traveler
close to NiagarafallsPosted Sep 6, 2013 on Hotels.com
Everything is excellent, but I asked the Manager give me 1 more hour to checkout time but he/she did not let me to stay they given only 15min.
for Personal Eventby G from Oakville
Fantastic stay.Posted Aug 17, 2013 on Hotels.com
The only minor issue that we experienced is that we could smell some smoke from the other smoking rooms in our non-smoking room. Otherwise, no complaints. Very friendly service. Very clean room. Nice breakfast. Great hotel in a wonderful neighbourhood.
for Couplesby senior from Toronto
great placePosted Aug 14, 2013 on Hotels.com
Recommendedby A verified traveler from Scranton, Pa.
Posted Aug 11, 2013 on Hotels.com
The hotel provided exactly what I needed- a exceptionally clean room with high quality service at check in. It is located in a great place for restaurants, shops, etc. while still in a pace accessible for business in the Amherst/Buffalo/Williamsville area
for Business Travelersby I AM CANADIAN from Ontario
comfortable hotelPosted Jul 31, 2013 on Hotels.com
The people running the hotel were very friendly. We arrived early and our room was ready. We asked for a cot and when we got to the room there was no cot. Asked for cot again and it finally arrived at the room. my son tried to sleep on the cot but the springs were sagging and just looking at the mattress you could count the coils. Tried for a new cot or new room and all that was available was a smoking room.... No Thanks. Son slept on the floor with extra douvets provided by the hotel. the last night of our stay we were able to.get a room with 2 queen beds. Son was elated. Food was pretty good. Over all ok but dont ask for a cot.
for Familiesby A verified traveler from Canada
Not the greatest sleep...Posted Jul 24, 2013
Pros: Complimentary breakfast, close to the airport.
Cons: Super loud air conditioner! Blood stains on the duvet cover, although in fairness it was changed quickly.
When we arrived the white duvet cover had blood stains on it that were quite obvious. We were surprised that they missed it considering my 4 year old noticed the stains right away. We called down to the front desk and they quickly sent someone up to change the duvet cover, but it left me feeling paranoid about the overall cleanliness. The beds were quite comfortable, however the air conditioning unit was ridiculously loud! The entire family had a terrible time sleeping because of it. When we tried to turn it down so that it would be quiet for longer periods of time, the room would heat up very quickly. We felt that we just couldn't win. The staff were friendly and the complimentary breakfast was quite plentiful. This made my three boys very happy! We were nice and close to the airport which helped us transition to our flight the next day. We did cancel our reservation and decided to drive straight home instead. We were absolutely dreading another night like our first one there. Three little boys without sleep doesn't make for the best travel.
for Business Travelersby A verified traveler
Easy access, friendly staffPosted Jul 13, 2013
No problems with the hotel or the room at all with one exception. It was a non-smoking room, but it was right next to a smoking room (adjoining) so our room smelled like smoke. Other than that it was fine.