Ratings based on 499 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Hayward, Ca.

Posted Apr 23, 2015
Pros: The front desk and Jonathon and the bed was comfortable
Cons: The banquet staff trained. The rooms cleaned. The toilet working
The room was dirty. A maint man walked in without knocking while I was using the bathroom. The toilet didn't work. We didn't have all the pillows and asked several times but never got them. The banquet staff was rude. The tablecloths were dirty. the A/V equip didn't work
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

! Night stay-Buffalo Holiday Inn

Posted Apr 17, 2015
Cons: The HVAC in this property need to be completely replaced. There is no real A/C nor air movement in rooms. Temperature can not be controlled in room
Overall the stay was fine. Proximity to downtown is excellent. Parking is good. The in-house restaurant and bar area is helpful. Staff was cordial and available.
4 out of 5
Recommended
for Everyone
by A verified traveler

Two nights in Buffalo

Posted Mar 23, 2015
My stay at the hotel was wonderful. No complaints, the staff was very helpful in assisting with my needs
Comment from Hotel Management
Mar 26, 2015 by wpopadowski@harthotels.com, Hotel Management
Thank you for your kind comments about the Holiday Inn Downtown. We hope to have you back soon and often as our guest.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Posted Mar 10, 2015
Busy concert weekend , place was helpful , convenient , but must of had some sort of construction going on , some very noisy pipes (water) at times
Comment from Hotel Management
Mar 16, 2015 by wendy, Hotel Management
Thank you taking time to post y0ur comments. The city was really busy with the Garth Brooks concert and we were glad that you chose us as your host. We apologize if the pipes made noise and will have our engineers look to see what improvement can me made. Safe travels and best wishes.
4 out of 5
Recommended
for Families
by LOK TIN ELBEfrom Hong kong

Convenient and clean hotel

Posted Mar 3, 2015 
Free shuttle to airport and bus stations. Very convenient to the down town.
Comment from Hotel Management
May 16, 2015 by Wendy, Hotel Management
Thank you for your 4 stars.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 24, 2015 
Comment from Hotel Management
May 16, 2015 by Wendy, Hotel Management
A big THANK YOU for you 5 Star review.
5 out of 5
Recommended
for Families
by Jamesfrom Hanford California

Warmth at the Holiday Inn Downtown Buffalo

Posted Feb 18, 2015 
excellent service in both restaurant and cafe.the staff was always very courteous and very helpful.
Comment from Hotel Management
May 16, 2015 by Wendy, Hotel Management
Dear James: Thank you for your 5 STARS. Looks like you traveled far to be with us and we appreciate it. We hope you have the opportunity to get back to the area again and look forward to having you as our guest. Best wishes and safe travels.
5 out of 5
Recommended
for Couples
by A verified traveler

VERY PLEASENT

Posted Feb 18, 2015 
FOOD WAS GOOD AND WORKERS VERY FRIENDLY
Comment from Hotel Management
May 16, 2015 by Wendy, Hotel Management
Thank your for the 5 stars and nice comments about the staff. We hope to have you back again soon.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Valentine's Day

Posted Feb 16, 2015 
Me and a friend stayed here for Valentine's Day. Check-in was fast and simple and the staff was friendly. The room was clean with basic, but nice furniture and bedding. If you're looking for a simple hotel that's near some nice attractions, I would recommend this place.
Comment from Hotel Management
May 16, 2015 by Wendy, Hotel Management
Thank you for taking time to review your visit to the Holiday Inn. We appreciate your recommendation and hope you visit again soon.
5 out of 5
Recommended
for Couples
by Latishafrom Rochester NY

Comfortable

Posted Feb 16, 2015 
We felt like we were at home. Comfy
Comment from Hotel Management
May 16, 2015 by Wendy, Hotel Management
Dear Latisha: This is so wonderful to see. 5 stars and you felt like you were home. Comments like this make us feel good about what we do and encourage us in our quest of guest satisfaction. Best wishes and safe travels back to Buffalo.