Ratings based on 484 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

! Night stay-Buffalo Holiday Inn

Posted Apr 17, 2015
Cons: The HVAC in this property need to be completely replaced. There is no real A/C nor air movement in rooms. Temperature can not be controlled in room
Overall the stay was fine. Proximity to downtown is excellent. Parking is good. The in-house restaurant and bar area is helpful. Staff was cordial and available.
4 out of 5
Recommended
for Everyone
by A verified traveler

Two nights in Buffalo

Posted Mar 23, 2015
My stay at the hotel was wonderful. No complaints, the staff was very helpful in assisting with my needs
Comment from Hotel Management
Mar 26, 2015 by wpopadowski@harthotels.com, Hotel Management
Thank you for your kind comments about the Holiday Inn Downtown. We hope to have you back soon and often as our guest.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Posted Mar 10, 2015
Busy concert weekend , place was helpful , convenient , but must of had some sort of construction going on , some very noisy pipes (water) at times
Comment from Hotel Management
Mar 16, 2015 by wendy, Hotel Management
Thank you taking time to post y0ur comments. The city was really busy with the Garth Brooks concert and we were glad that you chose us as your host. We apologize if the pipes made noise and will have our engineers look to see what improvement can me made. Safe travels and best wishes.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
It was a good stay however the bathroom drains (shower and sink) were very slow and need to be updated/replaced.
Comment from Hotel Management
Mar 6, 2015 by Management and Staff, Hotel Management
Thank you for your feedback regarding the bathroom drains. This information is an important tool for us and will help to guide us in our quest for a better guest experience. We will use your feedback and make needed changes to improve. Have a great 2015 and safe travels.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom allen

It was very close to the collage

Posted Feb 7, 2015
I felt very safe and comfortable the staff was great
Comment from Hotel Management
Mar 6, 2015 by Management and Staff, Hotel Management
Thank you for your comments and feedback from your recent stay at the Holiday Inn Downtown. We look forward to your return and hope that you think of our hotel as your lodging of choice in the Buffalo Niagara area. Safe travels and stay warm this winter.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location in Allentown

Posted Feb 2, 2015
Near restaurants and activities, decent in-house restaurant & bar. Includes parking in lot, a good deal downtown.
Comment from Hotel Management
Mar 6, 2015 by Management and Staff, Hotel Management
Thank you for your feedback and comments. It's great to see that you had the opportunity to experience some of what Buffalo has to offer. Stop by soon and often. We look forward to having you again as our guest.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Normal

Posted Jan 23, 2015
Lo necesario... Aunque el personal del hotel es poco proactivo. Solicité unas tijeras y sólo tenían unas y estaban encadenadas en la recepción ... Tuve que romper el plástico de seguridad de las maletas con una plancha caliente... Lo cual al final hizo de mi estadía algo divertido jajaja. Si lo recomiendo :)
Comment from Hotel Management
Jan 27, 2015 by Management and Staff, Hotel Management
Thank you for your feedback from your recent stay at the Holiday Inn Downtown. Although we were not able to lend a pair of scissors for your use it's nice to see that you found a little fun in the alternative. Have a great year and please visit soon.
4 out of 5
Recommended
for Couples
by Jasonfrom Clarence

nye stay

Posted Jan 3, 2015 on Hotels.com
Pleasant and professional hotel staff. Modern and clean rooms. My only disappointment - little to no hot water for showers throughout the morning. The hotel should be able to handle the volume.
Comment from Hotel Management
Mar 14, 2015 by Wendy, Hotel Management
Dear Jason: Thank you for your comments and feedback. They are helpful to us and will allow us to target those areas where we can improve and grow. We are looking into the situation regarding the lack of hot water as our systems usually have no trouble keeping up with the demand. We hope you have a great 2015 and look forward to your return to the Holiday Inn Buffalo Downtown.
4 out of 5
Recommended
for Getaway With Friends
by Kathyfrom Binghamton

nice stay....

Posted Dec 30, 2014 on Hotels.com
clean and comfortable. Would definitely stay there again!
Comment from Hotel Management
Mar 14, 2015 by Wendy, Hotel Management
Dear Kathy: Thank you for your comments about the Holiday Inn. It is rewarding to know that you will return as our guest then next opportunity you have to visit our area. Don't stay away too long as we look forward to having you with us again and again and again. Safe travels from Binghamton and best to you in 2015.
3 out of 5
Recommended
for Everyone
by A verified traveler

Noisy room.

Posted Dec 29, 2014
Pros: Staff was very professional and polite. Lobby was attractive and tidy when we arrived.
Cons: Sound proof the rooms.
We were bothered by police and ambulance sirens as well as other quests. It was quite loud and very hard to sleep.
Comment from Hotel Management
Jan 6, 2015 by Management and Staff, Hotel Management
Dear Traveler: We are sorry to hear that your experience was less than perfect. As a city property close to several hospitals and medical centers you will, from time to time, hear a siren. Should you have the opportunity to visit again in the future a room further away from Delaware Avenue might better suit your needs. Have a great 2015 and safe travels.