Ratings based on 468 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Normal

Posted Jan 23, 2015
Lo necesario... Aunque el personal del hotel es poco proactivo. Solicité unas tijeras y sólo tenían unas y estaban encadenadas en la recepción ... Tuve que romper el plástico de seguridad de las maletas con una plancha caliente... Lo cual al final hizo de mi estadía algo divertido jajaja. Si lo recomiendo :)
3 out of 5
Recommended
for Everyone
by A verified traveler

Noisy room.

Posted Dec 29, 2014
Pros: Staff was very professional and polite. Lobby was attractive and tidy when we arrived.
Cons: Sound proof the rooms.
We were bothered by police and ambulance sirens as well as other quests. It was quite loud and very hard to sleep.
Comment from Hotel Management
Jan 6, 2015 by Management and Staff, Hotel Management
Dear Traveler: We are sorry to hear that your experience was less than perfect. As a city property close to several hospitals and medical centers you will, from time to time, hear a siren. Should you have the opportunity to visit again in the future a room further away from Delaware Avenue might better suit your needs. Have a great 2015 and safe travels.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, OH

Nice hotel in downtown buffalo

Posted Dec 24, 2014
I had a nice stay, was picked up from the airport by the shuttle, very nice staff
Comment from Hotel Management
Dec 30, 2014 by Management and Staff, Hotel Management
Dear Nancy Thank you for staying with us. We appreciate your business and hope to serve you again in the future. Happy Holidays!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom long island

Close to Ralph Wilson

Posted Dec 2, 2014
Food at restaurant is bad but is close enough to many other places
Comment from Hotel Management
Dec 9, 2014 by Management and Staff, Hotel Management
Dear Keri: Thank you for your comments regarding your recent visit to Buffalo, however, we apologize for not providing you with a better experience. We will review you comments with our food & beverage staff so they can make any necessary changes needed to improve. Have a great holiday season.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Upstate New York

Posted Nov 23, 2014
Hotel was in a great location to attend events at Buffalo State College. All staff were very friendly. Rooms very clean and spacious. My only recommendation is that they provide shuttle service to the dining facilities and bars.
Comment from Hotel Management
Nov 26, 2014 by Management and Staff, Hotel Management
Dear Darlene: Thank you for your 5 stars on your review. We will revisit our shuttle service to see if there isn't some way we can offer more locations and still honor our commitments to our corporate accounts and the airport. Have a great holiday season and safe travels.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom rochester, NY

Bathroom

Posted Nov 13, 2014
The bathroom was too cramped with 2 young children needing assistance with bathing
Comment from Hotel Management
Nov 26, 2014 by Management and Staff, Hotel Management
Dear Amy: Thank you for taking time to post your comments about your recent visit to the Holiday Inn, however, we are saddened that you found the bathroom too cramped. Unfortunately we are limited with an existing layout of the building. We hope you continue to choose IHG as your brand for overnight accommodations. Happy holidays and stay warm.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
very good food,nice location,super comfortable bed,bathrooms need updating.
Comment from Hotel Management
Nov 7, 2014 by Management and Staff, Hotel Management
Thank you for your feedback and comments. They are valuable and help us target specific areas where we can improve. It is always helpful to hear from the guest's perspective on our product and services so we know what you value and expect. Have a great holiday season and we hope you continue to choose Holiday Inn hotels for your overnight accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler

One night stay

Posted Nov 2, 2014
Pros: The cooe front desk.kies on th
Cons: Lower prices.
My son and I stayed here for one night. We had some great wings and ice cold draft beer in the bar and grille. The bartender was a sweetheart. So much fun. The entire stay was fun.
Comment from Hotel Management
Nov 8, 2014 by Management and Staff, Hotel Management
Thank you for thoughtful comments. We will make sure the bartender is aware that she made a positive difference in your experience at the Holiday Inn Buffalo Downtown. We hope you and your son have the chance to visit again soon. Happy holidays and safe travels.
1 out of 5
by A verified traveler

Nice if you like spiders in your room.

Posted Oct 31, 2014
Got up in the middle of the night to go to bathroom only to come face to face with 2 big spiders.
Comment from Hotel Management
Nov 7, 2014 by Management and Staff, Hotel Management
Thank you for you comments, however, we apologize for the uninvited creatures. We hope you give us the opportunity to better serve you in the future. Safe travels and happy holidays.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sudbury, ON

Nice affordable downtown hotel.

Posted Oct 22, 2014
This was our third stay at this hotel and we will be back. The service is good and their employees are professional and welcoming.
Comment from Hotel Management
Nov 8, 2014 by Management and Staff, Hotel Management
Hello DSP and thank you for your comments. We are always happy to have our friends from up north drop in to stay with us while visiting the Buffalo area. We hope you have time to shop, enjoy the sights and maybe even catch a hockey game. Please visit us again soon and safe travels.