Ratings based on 512 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Nice location, nice room

Posted Jul 27, 2015
Pros: Mostly important
Cons: not much
Location: downtown is close by
Loved the location, room was very clean - and the pool was one of the best I was in, ever (clean, perfect temperature, size)
Comment from Hotel Management
Jul 29, 2015 by Wendy, Hotel Management
Dear Guest from Rochester: Thank you for you kind remarks. It is great to know that you had time to enjoy our outdoor pool and we hope you were able to relax and unwind. Have a great summer and visit us again. Hopefully before the pool closes for the season. Until then safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near downtown.

Posted Jul 18, 2015
Pros: Restaurant has good meals and decent prices.
This hotel is close enough to walk to downtown, but far enough away from the noise of downtown! Staff was very nice and helpful.
Comment from Hotel Management
Jul 22, 2015 by wendy, Hotel Management
Thank you for your kind remarks and rewarding us with all 5 Stars on your review. It is motivational for our staff to know that their hard work made a difference to a guest. Have a great summer and safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from albany, NY

Nice hotel, great location.

Posted Jul 18, 2015
This hotel was very close to the annual food festival which was amazing. Also very close to Niagara Falls and other beautiful attractions.
Comment from Hotel Management
Jul 22, 2015 by wendy, Hotel Management
Greeting in Albany: We are happy that you had the chance to enjoy the Taste of Buffalo. It is an annual event in July and the biggest of it's kind. It's only one of the dozens we have in and around Buffalo, NY. Thank you for your comments and all 5 Stars. If you make it back to Buffalo, the Wing Festival is over Labor Day weekend. Maybe your travels will bring you back this way. Until then, be safe and have a great summer.
3 out of 5
by A verified traveler

Reasonable hotel but needs improvement

Posted Jul 13, 2015
Beds were comfortable but there was no mini fridge or safe for security! There were four people staying and only 2 towels each day! Otherwise room was clean and tidy!
Comment from Hotel Management
Jul 22, 2015 by wendy, Hotel Management
Dear Guest: Thank you for your feedback. It is valuable and will help us target areas where we can improve, like more towels. We do have a limited number of rooms with micro/fridges and hope to install them in all rooms soon. Please join us again and until your return, safe travels and best wishes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2015
I had a good time sleep It's too bad the breakfast is not free
Comment from Hotel Management
Jul 22, 2015 by wendy, Hotel Management
Thank you for your comment and we are happy to know that you got a good night's sleep. As a full-service Holiday Inn, we offer different packages that include breakfast, additional IHG Reward points, dinner, shopping and more. We apologize if your expectations were a free breakfast like you receive at a Holiday Inn Express. We hope you continue to choose the Holiday Inn brand for your overnight accommodations. Safe travels and have a great summer.
3 out of 5
Recommended
for Everyone
by A verified traveler from H

Vacation

Posted Jun 30, 2015
the hotel was a way from the downtown area which was nice. Room needed some slight updates. nice restaurant available. Staff was very helpful.
Comment from Hotel Management
Jul 2, 2015 by wpopadowski@harthotels.com, Hotel Management
Dear H: Thank you for your feedback and comments. They are a valuable tool and will help up target the areas for immediate actions. We are pleased you found out staff helpful. We fell they are our best asset and are proud to be associated with them.
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great basic hotel

Posted Jun 26, 2015
Clean. Big comfortable beds. Great shower. Air con.
Comment from Hotel Management
Jul 1, 2015 by wendy, Hotel Management
Dear Traveler from the UK; Thank you for your comments. We hope to have you back and will work hard to better serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice hotel

Posted Jun 26, 2015
Pros: LOCATION! Great location and the view from our room on the 7th floor was simply gorgeous.
Cons: Add and exhaust fan in the bathroom.
Location: Walgreens next door. Chucks on North Street has great food and only about 2 blocks away. Not far from Niagara Falls
Hotel was in walking distance of a lot of great places. We walked everyday where every we wanted to go. Its about 15 maybe 30 minutes max from Niagara Falls. Staff was wonderful. Would stay here every time I come to Buffalo.
Comment from Hotel Management
Jul 1, 2015 by wendy, Hotel Management
Dear Traveler from North Carolina: Thank you very much for giving us all 5 stars. We are happy to see htat you had a good experience and would return on your next visit to Buffalo. We hope you stay long enough to enjoy all Buffalo has to offer. Safe travels and have a wonderful summer.
4 out of 5
Recommended
for Everyone
by A verified traveler

weekend in buffalo

Posted Jun 13, 2015
The hotel was for us an excellent location. On Delaware Ave midway between downtown and a very nice residential area to the North, a lovely walk in that direction. The service staff in the restaurant were very pleasant and professional.
Comment from Hotel Management
Jun 15, 2015 by Wendy P, Hotel Management
Thank you for your comments and feedback regarding your recent visit to the Holiday Inn Downtown. We will make sure to let the staff in the Grille 620 know that they made a difference in your experience. We hope to have you back soon as our guest. Until then, best wishes and safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from malone ny

Good Location

Posted Jun 9, 2015
Nice location and the room was clean . The bathroom was very small. The staff were great!
Comment from Hotel Management
Jun 15, 2015 by Wendy P, Hotel Management
Dear Malone: Thank you for your comments and feedback. We are so happy that our staff made an impact on your experience. We look forward to your return and will work hard to earn that 5th star. Until your return, safe travels.