Reception
Check availability

Reviews of Residence Inn by Marriott Buffalo Downtown

3 out of 5
Residence Inn by Marriott Buffalo Downtown
620 Delaware Ave, Buffalo, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 159 out of 244 reviews" "
Rating 8 - Good. 52 out of 244 reviews" "
Rating 6 - Okay. 15 out of 244 reviews" "
Rating 4 - Poor. 7 out of 244 reviews" "
Rating 2 - Terrible. 11 out of 244 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Justin, Montesano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were amazing. Very spacious. Great food, friendly staff, nice parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Crystal, Aberdeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, great breakfast and the Starbucks next door was a great bonus!!
Stayed 2 nights in Apr 2024

10/10 Excellent

CHRISTOPHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

2/10 Terrible

Mackenzie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible check in service
Stayed 1 night in Mar 2024

10/10 Excellent

Shakib

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Brianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds and the complimentary breakfast was delicious!
Stayed 1 night in Mar 2024

8/10 Good

Trevor

Stayed 1 night in Feb 2024

8/10 Good

Byeongsang

Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im going through extreme identy theft and I've been investigating it going on 2 years I have found the person behind it and he booked this hotel on this day I reached out to your cooperate office but I havent heard back please call me asap 7162538619 its my roomages ricks number but they cloned by sim card so everything i do or say they can moniter thanks oh and I also booked a hotel for tonight at the staybrige suites in amherst ny through groupon I just wanna let you know thats my booking hope to hear from u soon. Oh and i did fill out the survey because i always had positive expirences through expedia and by the way my name is Daniel Lukasik.
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Stayed 2 nights in Dec 2023

10/10 Excellent

Elianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice setup of the lobby and breakfast area.
Stayed 5 nights in Dec 2023

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Convienent location
Stayed 3 nights in Nov 2023

8/10 Good

Ahmet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in general very good. Great service. Big downside is the pillows. Might be the most uncomfortable pillows I’ve ever used at a hotel. Literally the only downside
Stayed 3 nights in Nov 2023

8/10 Good

Chris

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

foiad

Liked: Property conditions & facilities
Disliked: Staff & service
Staff member argued with me about changing a dirty blanket. She said we don’t change blankets
Stayed 3 nights in Oct 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Beverly J

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Employees were very nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Liza

Stayed 1 night in Oct 2023

10/10 Excellent

Julia

Stayed 1 night in Sep 2023

10/10 Excellent

Elysia

Stayed 1 night in Sep 2023

4/10 Poor

Richard

Traveled with family
Disliked: Staff & service
Breakfast was a bad joke. Food was mostly gone an hour before end time. For seven floors of 37 rooms each there were two small luggage carts. And this is the only place I ever stayed, Marriot or other, that you couldn't use the elevator without your key card. Try holding a card against the scanner, pressing a floor number, and holding anything (luggage since there were virtually no luggage carts) at once. This requires 3 hands.
Stayed 1 night in Sep 2023

10/10 Excellent

william

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Goenawan

Stayed 1 night in Sep 2023

10/10 Excellent

Pradip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mayelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Krysteli

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of this property - lots of great restaurants around the area. Complimentary Breakfast was amazing. Large and spacious rooms - very clean. Comfy beds. My only complaint was that the rooms weren’t ready for check in promptly. Had to wait an hour after the hotels check in time to be able to get access to our room.
Stayed 1 night in Aug 2023

8/10 Good

Corrine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with two beds and a sofa bed which was amazing for my two kids that didn’t want to share a bed! There was plenty of space. Drive was 10-12 mins to the buffalo zoo and same to the canal waterfront. There are plenty of unique restaurants within walking distance in Allentown. Also free parking and a Walgreens right beside the hotel was perfect! One of the features when we booked was the kitchen and the Starbucks. But honestly the breakfast was great and the coffee served I think was Starbucks! Even had oat milk and lots of healthier options. We were missing some items in our room like hand soap and towels but the staff was quick respond right after we checked in. Gym had all the necessities- but we didn’t get to testing the pool. We will stay here again !
Stayed 3 nights in Aug 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and the staff was great.
Stayed 3 nights in Jul 2023

6/10 Okay

Cynthia, Hilton

Traveled with family and small children
Liked: Amenities
Traveled with my two daughters and two grandchildren for a one night stay on a Saturday night. Good location walking distance to many restaurants, Tim Horton and Walgreens right next door . That being said my daughter and granddaughter were approached by an older male asking them for money and then proceeded to follow them. When they got to the Residence inn lot another man approached them, clearly strung out, again asking for money. My other daughter was next to her suv at this point and the man went over to her asking her too and scoping out her car. We felt very unsafe on the grounds near the hotel. Allen Street, however, had lots of people and was not threatening. We paid almost $400 for our suite; for that price there should be security in there outdoor parking lot! When my daughter went to front desk to alert them, the girl didn’t even look up from her desk to acknowledge her and just responded “ yea, we know; it’s the city”. Next morning our brand new car’s mirror had been hit and scratched up in same parking lot . Room was big and kitchenette was great but I would not return.
Stayed 1 night in Jul 2023

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what I expected...
Great location, parking and lovely staff. Lacked overall cleanliness, room had an extreme pet urine order and kitchen within suite was not stocked for use. Overall, I do not feel the price paid for a 4 night stay equaled the quality received. Grab and go breakfast sandwiches had not been properly heated and were cold in the center each day.
Stayed 4 nights in Jul 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Stayed 4 nights in Jul 2023

8/10 Good

Shawn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is nice but the employees are letting it get run down. The pool was disgusting. Cloudy, hadn't been cleaned in days. The towels and wine glasses from the night before were not cleaned up and there were no more towels. The worst was the railing getting into the pool. It was loose and almost caused me to hit my head on the concreted.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jodi

Stayed 2 nights in Jul 2023

10/10 Excellent

Fouaz

Stayed 1 night in Jul 2023

8/10 Good

Abhijeet

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was terrific. I went with my parents and they loved the stay. The breakfast was good. I wish there was at least one Veg option. The only concern was that the worker in the breakfast room was overworked. Need at least one more person for the workload. Other than that stay was really good. Would recommend people for the stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jainer

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Jun 2023

10/10 Excellent

Karan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

shahid

Stayed 1 night in Jul 2023

10/10 Excellent

richa

Stayed 2 nights in Jul 2023

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, friendly staff, all the amenities we were looking for, convenient location to local restaurants & a 24 hour walgreeens next door for those last minute needs. Clean & comfortable rooms. We enjoyed our stay!!
Stayed 1 night in Jul 2023

10/10 Excellent

Victoria

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Very clean and nice spacious room. Would have been nice to have a restaurant or room service on site. The breakfast was good and the Starbucks downstairs is great! Free parking too! Definitely will stay again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Luxone

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2023

8/10 Good

Roy

Stayed 2 nights in May 2023

6/10 Okay

Farhad

Stayed 1 night in May 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, spacious and very comfortable Super professional front desk help
Stayed 1 night in Apr 2023