Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

great rooms poor a/c

Posted Jul 23, 2014
Pros: nice bath rooms , breakfast was nice , bed was clean and comfortable
Cons: the a/c
Location: it was very close to air port
the rooms we had were great other than the a/c in room 325 was so loud it kept us up all night.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Nice hotel

Posted Jul 22, 2014
The indoor pool and spa hours were great and convenient. The breakfast was wonderful but would prefer waffles over pancakes
4 out of 5
Recommended
for Everyone
by A verified traveler

met expecations

Posted Jul 21, 2014
pleased with overall stay - met all of our expectations - was pleasantly surprised with 24 hour shuttle service - extremely helpful!!
3 out of 5
by A verified traveler

Nice Hotel, grumpy lady that puts out breakfast.

Posted Jul 20, 2014
Pros: Rooms were clean.
Cons: Staff being friendlier
Location: niagra falls
Would not go out of my way to stay here. I would rather stay at Days inn.
3 out of 5
Recommended
for Everyone
by A verified traveler

You get what you pay

Posted Jul 16, 2014
Pros: Being on the average against other hotels, not down.
Cons: Front desk service
Location: Niagara Falls are about 45 mins
Being this a peak season, you always pay higher prices (my case like 130 per night instead of 80). Hotel is within Holiday Inn standards, which I don't mean to say that they are High
3 out of 5
Recommended
for Families
by A verified traveler from toronto

Nice Hotel

Posted Jul 3, 2014
Overall, the hotel was a nice experience. The breakfast was good and the service was fine. There was free parking. There was a coffee machine and it was available for 24 hours.The room was clean and the staff was friendly. The pool was also clean and it was not crowded. It was near an airport so we could hear the airplanes and it was quite loud. I would definetely come back next time.
Comment from Hotel Management
Jul 6, 2014 by Kristie, Hotel Management
Dear raj, Thank you for sharing your experience with us! I am happy to read that you enjoyed your stay with us! I am delighted that you were able to take advantage of and enjoyed our Express Start breakfast. I am pleased to read you found our staff to be friendly, your guestroom clean and comfortable and enjoyed some of our amenities such as free coffee (available 24 hours) as well as our pool. We are always humbled to receive comments such as yours. Thank you again for staying with us, it would be our pleasure to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
Clean, great staff, free breakfast. Good location.
Comment from Hotel Management
Jul 5, 2014 by Kristie, Hotel Management
Thank you for sharing your comments with us regarding your recent stay! I am happy to read you found our location to be convenient, facility to be clean and comfortable, our staff friendly and courteous and that you enjoyed our complimentary Express Start breakfast!! We understand the importance of feeling comfortable while traveling and I am happy to know you enjoyed your stay! We hope to welcome you back soon! Thank you again!
5 out of 5
Recommended
for Everyone
by Pedro from Toronto

Very good experience

Posted Jun 29, 2014
Staffs are friendly and helpful Room is clean and comfort Indoor swimming pool is great They even provide to go breakfast for us when we check out at 4:am
Comment from Hotel Management
Jul 6, 2014 by Kristie, Hotel Management
Dear Pedro, Thank you so much for rewarding us with 5 stars and for sharing your experience regarding your recent stay with us! It is such a pleasure to read that you found our staff to be friendly and helpful. I'm also happy to know you enjoyed the comfort of your guest room and were able to take advantage of our pool! It is also nice to read you were able to utilize our breakfast to go option. We understand that some guests have to get a jump start on their day and are unable to sit down for breakfast! We are happy to supply breakfast to go bags for our guests! We strive for superior customer service and clean and comfortable accommodations for all of our guests and I'm happy to read you had a wonderful experience. Thank you again! We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fair Oaks, CA

Close to airport

Posted Jun 25, 2014
Nice staff. Comvenient to airport. Good shutle service. Breakfast is good.
Comment from Hotel Management
Jun 29, 2014 by Kristie, Hotel Management
Dear Evan, Thank you for sharing your feedback following your recent stay with us! I am delighted to read that you found our location convenient and our staff to be friendly! I am also happy to know that you had a pleasant experience while using our complimentary shuttle service as well as enjoyed our complimentary breakfast. It is always rewarding to receive such nice feedback. Thank you again for staying with us! I hope we have the pleasure of welcoming you back soon! Safe and happy travels!
5 out of 5
Recommended
for Everyone
by Jennifer from Toronto

Clean & dog friendly!

Posted Jun 25, 2014
Location: Shopping!
This was my second stay at this hotel & it was just as nice as last year. Great location, really friendly staff, nice room & the free breakfast is a bonus. Recommend!
Comment from Hotel Management
Jun 29, 2014 by Kristie, Hotel Management
Dear Jennifer, Thank you for taking the time to share your thoughts with us regarding your recent stay! I am delighted to read that you found our location to be convenient, our staff friendly and your guest room to be clean and comfortable! I am also happy to know that you took advantage of and enjoyed our complimentary Express Start breakfast! I am happy you were able to bring your dog along with you during your visit! We love animals!! We understand the importance of feeling comfortable while traveling and strive to provide superior customer service and clean and comfortable accommodations for all of our guests and I am pleased to know you had an enjoyable stay. Thank you again for choosing to stay with us! We look forward to welcoming you back again soon!!