Ratings based on 446 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, 24hr shuttle to the airport

Posted Jan 12, 2015
Pros: I like the proximity to the airport and the shuttle ready with 10 minutes' notice.
Cons: It was snowing and I wanted dinner delivered. Apparently impossible for the location.
Easy pleasant check-in, check-out procedure. The door to my room was ajar when I got to it though and it was apparently a matter that the lock "sticks". I wasn't given this information when the room was assigned to me.
Comment from Hotel Management
Jan 22, 2015 by Kristie, Hotel Management
Thank you for sharing your experience following your recent stay with us! While I am happy to hear that our staff was pleasant and efficient during both your check-in and check-out with us, I would like to extend a sincere apology about the lock on the door to the room in which you were assigned. I understand how this could cause a feeling of uncertainty and apologize this wasn't corrected before your arrival. I have forwarded your comments to the appropriate department for corrective measure and appreciate you bringing this to my attention. I hope this doesn't mar your overall impression of our facility. Thank you again for staying with us and for letting us know where we need to improve. We hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

nice hotel with friendly staff

Posted Dec 21, 2014
Cons: nothing
clean hotel with lovely staff , nice breakfast , close to airport and shopping center
Comment from Hotel Management
Dec 24, 2014 by Kristie, Hotel Management
Dear Tara, Thank you for your 5-star review following your recent stay with us! We are very pleased to know you enjoyed your stay! We take pride in keeping our hotel clean and our guests happy and we sincerely appreciate you taking the time to compliment our hotel and awesome staff. Our staff takes their commitment to providing guests' extraordinary service and will be thrilled with your validation of their ongoing efforts. Thank you again; it would be our pleasure to welcome you back again soon! Happy Holidays and safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location,

Posted Dec 6, 2014
Cons: breakfast
Location: airport
Nice, clean hotel but poor quality buffet breakfast.
Comment from Hotel Management
Dec 7, 2014 by Kristie, Hotel Management
Thank you for sharing your recent experience with us! I am pleased you found our hotel to be clean and comfortable however I am sincerely sorry to read about your negative experience with our complimentary express start breakfast! We strive to provide superior services and amenities at the best possible value and I apologize that we had let you down in that regard. Thank you for sharing your feedback with us; we also welcome ways to improve! We hope to welcome you back during a future visit to the Buffalo Area! Thank you again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Excellent stay!

Posted Dec 5, 2014
Great hotel with great breakfast menu options! Will definitely return to this location in the future :)
Comment from Hotel Management
Dec 7, 2014 by Kristie, Hotel Management
Janie, 5-stars, fabulous! Thank you ever so much for taking a moment to share your experience with us! I am glad you found the location of our hotel to be convenient and enjoyed our complimentary Express Start breakfast! It is our goal to ensure the satisfaction of all of our guests and I am pleased that we hit the mark and exceeded your expectations! We look forward to welcoming you back soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 21, 2014 on Hotels.com
Comment from Hotel Management
Jan 24, 2015 by Kristie, Hotel Management
Thank you for your 4-star rating! We are happy you enjoyed your recent stay with us! Please come see us again soon!
3 out of 5
by A verified traveler

Good location but could be cleaner

Posted Nov 17, 2014
My sister, who is allergic to dust, wanted to scratch her eyes out-you could see dust balls around the headboard. Also cracked bathroom tiles, and our tub had rust on the bottom. Ok breakfast if you like cereal or toast. But as I said, location is good.
Comment from Hotel Management
Nov 23, 2014 by Kristie, Hotel Management
Thank you for leaving your feedback following your recent stay with us; we greatly appreciate you taking the time to do so! While I am happy that you enjoyed our location; I am disappointed to read your comments regarding cleanliness in the room you had received. I sincerely apologize for the inconvenience as this is not the norm you would expect from us; nor do we wish to provide such accommodations to our guests and I thank you for bringing these concerns to my attention! I am taking immediate action and forwarding your comments to the appropriate department to rectify the problem. In regards to the tiling in the bathroom; we do have plans to renovate the bathrooms in all of our guestrooms. We hope to start these projects very soon! Thank you again for choosing to stay with us; we hope that we will be given another opportunity to 'wow' you in the future! Safe travels!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Great hotel, close to everything we needed

Posted Nov 17, 2014
The staff was very helpful and the breakfast was great for on the go.
Comment from Hotel Management
Nov 23, 2014 by Kristie, Hotel Management
Thank you for sharing your thoughts following your recent stay with us! I am very happy that you enjoyed our complimentary Express Start breakfast and found our staff to be helpful and courteous! I am glad that our team was able to ensure a comfortable stay. Thank you again for staying with us! We hope to welcome you back soon!
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Nov 15, 2014 on Hotels.com
Comment from Hotel Management
Jan 24, 2015 by Kristie, Hotel Management
Thank you for sharing your feedback following your recent stay! We are glad that you had an overall pleasant stay! Please come see us again soon!
4 out of 5
Recommended
for Families
by jessicafrom Johnsburg, IL

Great Stay!

Posted Nov 13, 2014 on Hotels.com
Great stay! The staff was exceptionally helpful and friendly! The breakfast was wonderful and the pool was amazing!
Comment from Hotel Management
Jan 17, 2015 by Kristie, Hotel Management
Jessica, Thank you so much for sharing your experience following your recent stay with us! I am pleased to hear that we could exceed your expectations and that you enjoyed our hotel, specifically our complimentary Express Start breakfast and our pool! I am especially happy to read that you found our staff to be "exceptionally helpful and friendly!" I will pass on your compliments to our staff as feedback like yours really is the best motivation we can offer! Thank you again, it would be our pleasure to welcome you back soon!
5 out of 5
Recommended
for Couples
by markfrom mark toronto

excellent!

Posted Nov 12, 2014 on Hotels.com
Very comfortable, clean and great breakfast!
Comment from Hotel Management
Jan 17, 2015 by Kristie, Hotel Management
Mark, Thank you ever so kindly for taking a moment to share your recent experience! It is nice to read you found your accommodations to be clean and comfortable and enjoyed our complimentary Express Start breakfast! Comments like yours let us know that we are doing our jobs! Thank you again; we hope to welcome you back soon!