Fireplace

Reviews of Homewood Suites by Hilton Buffalo/Amherst

3 out of 5
Homewood Suites by Hilton Buffalo/Amherst
1138 Millersport Hwy, Buffalo, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 503 out of 768 reviews" "
Rating 8 - Good. 185 out of 768 reviews" "
Rating 6 - Okay. 42 out of 768 reviews" "
Rating 4 - Poor. 21 out of 768 reviews" "
Rating 2 - Terrible. 17 out of 768 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Harold, YONKERS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are cozy and comfortable with terrific amenities. Has an "at home" vibe. They delivered on the various requests I made. I slept like a baby.
Stayed 3 nights in Jan 2024

4/10 Poor

Mike

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Homewood Suites Team on Jan 14, 2024
HI Mike,Can you please share with us more detail about what went wrong during your recent stay?

6/10 Okay

Tandy

Stayed 3 nights in Dec 2023

10/10 Excellent

sandra

Stayed 2 nights in Dec 2023

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from HWS Amherst on Dec 18, 2023
HI James!Thank you for the five star rating! We look forward to seeing on future trips to Buffalo.

4/10 Poor

Sara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from HWS Amherst on Dec 18, 2023
HI Sara,Were sorry to hear you were not happy with your recent stay. Can you please share with us how we can improve in the future with what you found wrong on this stay?

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer service!
Great hotel for a great price. I was in Buffalo visiting family and stayed at the Homewood Suites for 3 nights. The hotel was clean, quiet, comfortable, and convenient. The room was so spacious, which was fabulous, as it served as a place for us to have our small Christmas celebration. We never even heard another guest in the rooms or hallways, as everyone was so considerate. But the best part of the entire stay was the staff. Everyone was so incredibly nice and welcoming and eager to assist. It was just a fantastic stay.
Stayed 1 night in Dec 2023
Response from HWS Amherst on Dec 18, 2023
Thank You for the great review! We truly appreciate you taking the time to share your experience. Please come back and see us if your travels bring you back to our area.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Great Value and Stay
Stayed 3 nights in Dec 2023
Response from HWS Amherst on Dec 18, 2023
Thank You for the 10/10 rating! This is what we strive for.

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Stayed 2 nights in Dec 2023

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Aug 2023

10/10 Excellent

Arelis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
U
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
Nice big, clean room. Comfortable bed. The staff was friendly and helpful. Convenient to all of the places we wanted to go to
Stayed 1 night in Nov 2023

8/10 Good

Jamie

Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and spacious.
Room was clean and spacious. Fire pit and outdoor seating very nice. Dog friendly too.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Amenities
Will stay there from now on when i visit family here.
Stayed 2 nights in Nov 2023

10/10 Excellent

Madeline

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Staff was very nice and helpful. What I enjoyed the most was the pool, hot tub and the gym. I would definitely recommend this hotel and I would stay there again. I truly enjoyed my time there.
Stayed 4 nights in Oct 2023

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 3 nights in Oct 2023

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was great and clean. they had to shut water off one morning so we couldnt shower and an elevator was broken for a day. breakfast was so so.
Stayed 2 nights in Sep 2023

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved the breakfast the pool and jacuzzi were clean. Free coffee all day till 10 pm . They have a nice outdoor area to grill and hang out full kitchen to eat in The staff was helpful and friendly. The maid service was more than happy to give us extra towels with a smile! We Love staying at the Hilton.
Stayed 3 nights in Sep 2023

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basketball court was nice and pool and hot tub was geaty
Stayed 1 night in Sep 2023

4/10 Poor

carolyn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sadly, the room was in need of maintenance. The dishwasher did not clean properly; the carpet was lifted by the bathroom doorway; the bathroom door and bath area needed a good scrub; the couch was soiled. It was not the condition I was used to from the Hilton chain. I was disappointed. I have advised the hotel and hope they will act on the deficiencies.
Stayed 1 night in Sep 2023

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was clean and well maintained but the decor is dated. Housekeeping is by request and although I requested it 2 out of our 4 days it did not happen. The staff was friendly and accommodating and there’s a nice indoor pool.
Stayed 4 nights in Sep 2023

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

gilles

Stayed 1 night in Sep 2023

8/10 Good

Viridiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

KEONGHO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Disappointed
My daughter is UB student, so we go there very often. We usually stay in Amherst and already tried most hotels there! This is not the first time we stayed in Homewood but the breakfast this time really made us disappointed! No waffle and 5 minutes waiting for the coffee in the peak hour! The room wasn't as clean as used to be! I hope they can make things better so that I can return to Homewood my next trip.
Stayed 1 night in Aug 2023

10/10 Excellent

Amyethyst

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Its ok hotel.
We dont like how front desk reception call our room and keep asking if everything ok. We stay so many hotels and this never happened. Its kinda annoyed and no respect to our privacy. We had to take the phone plug out.
Stayed 2 nights in Aug 2023

6/10 Okay

Khalilah

Traveled with family
Liked: Staff & service, property conditions & facilities
The sheets weren’t clean, the carpet was extremely dirty and had a bad smell, the shower door was dirty. Please give customer fresh sheets and clean the bathrooms properly. I was very disappointed!
Stayed 4 nights in Aug 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean and well-maintained. The breakfast quality was pretty decent. Our kids love the pool and the whirlpool. The main issues were the toilet did not flush well and the pillows were too soft. I had to use towels to prop up my head at night.
Stayed 2 nights in Aug 2023

10/10 Excellent

Corey

Stayed 1 night in Aug 2023

10/10 Excellent

Sara

Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The property was clean, the staff was amazing, i forgot my water bottle in the room and the maid ran it down to the truck quick for me. The breakfast was good. Very family friendly
Stayed 3 nights in Aug 2023

10/10 Excellent

gershon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and responsive.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Stayed 2 nights in Jul 2023

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Anand

Stayed 1 night in Jul 2023

8/10 Good

Nikitha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness.
Stayed 2 nights in Jul 2023

10/10 Excellent

Julie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for families with teenagers. Pool, gym, basketball court, cornhole.
Stayed 1 night in Jul 2023

6/10 Okay

Shawna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023