Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2014
It was a nice visit, but when I tried calling the front desk to check-out, there was no answer for more than a minute, so I checked out in the lobby
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Outer Harbor Concert Experience

Posted Aug 12, 2014
Cons: Fees for things like parking, wifi, and other odd things that started to add up
Location: Lots of places to eat
This trip was my first time staying at a hotel without a parent/guardian. (Yes I'm 18) I have to say it was the easiest and best first experience at a hotel. A very business-y area that is not by any means dangerous or seemed unsafe. For three young girls I felt confident that everything was going to be okay. The hotel room was very clean and cute. Only thing that was wrong was the AC had some issues and trying to get ready for a concert in 80 degrees was not much fun. Luckily after calling the front desk (twice) it was fixed. The next morning the AC was still acting a little funny but we were leaving at that point. The front desk staff were very helpful and pleasant. The layout of the hotel itself is a little weird and if youre looking for a nice pool this woudnt be the place to stay. After seeing comments about parking issues I was happy that the entire weekend I parked for free right across the street. Would definitely stay again! Although some free breakfast wouldn't hurt
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Aug 7, 2014
Hotel very clean. Right downtown. Reasonably priced.
4 out of 5
Recommended
for Everyone
by A verified traveler

Service for bar exam

Posted Aug 2, 2014
I stayed at this hotel for taking NY sate bar exam. I was satisfied with the service for the Bar taker. For example. They gave us free bottle of water, pencils, zip lock bags. There was a microwave near elevator free to use. They gave us free WIFI access for free for Bar exam period which can be used to update our bar exam files. They also arranged special lunch box for the days of Bar exam, which I heard better then the lunch box the convention center arranged. Overall I was satisfied.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, Ontario

Good location for baseball with a good bar

Posted Jul 31, 2014
Park yourself in the Pearl St lot and walk across to save a couple dollars. Easy walk to coca-cola field. Enjoyed the bar after the game.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great services

Posted Jul 21, 2014
All staff include restaurant and parking are very professional. Great location for night out and rooms are very clean, comfortable. Gym open 24 hours!!
3 out of 5
by A verified traveler from Atlanta Georgia

Nice hotel, needs to work on parking situation

Posted Jul 14, 2014
Very nice hotel but parking situation need to be explained to travelers. 25$ per day to valet or 7.50$ every time you leave the parking deck across the street.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chester, MA

Posted Jul 11, 2014
Pros: Staff at desk.
We were only there overnight on our way to Canada. We didn't have much time there.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Clean, comfortable and accommodating.

Posted Jul 11, 2014
Pros: Much of the hotel was very modern/updated. Please with the restaurants, coffee shop/bar...
Cons: Parking was kind of a bummer, but for what we got out of the hotel it was fine.
Location: We only stayed for one night, went to Niagara Falls the next day...
Overall, the hotel is very nice and has nice features. We had an issue with one of our room's amenities not working properly and the hotel management took generous steps to make up for it. We were also very pleased with the staff--helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ny

Posted Jul 10, 2014
Amazing experience all around, helpful, friendly staff throughout, exceptional job.