Ratings based on 686 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

clean rooms

Posted Dec 16, 2014
clean rooms and comfortable beds. Staff is nice and they serve starbucks in the lobby :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom orangeville

Downtown area

Posted Dec 13, 2014
Pros: Very clean and comfortable. Has a top rated steakhouse in it
Went for shopping and was about a 10 minute drive to Galleria
4 out of 5
Recommended
for Couples
by A verified travelerfrom Rochester, NY

Just an overnight for holiday party.

Posted Dec 12, 2014
The Christmas decorations were beautiful, the room was very nice and the staff was great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North York, ON

Very nice hotel

Posted Dec 8, 2014
Hotel is nicely decorated and renovated. Staff was very professional. View from the room was great. Bed was very big and super cozy. Only negative point - Pool is way too small for the capacity of the hotel and sauna was out of order and perhaps parking is a bit pricey.
2 out of 5
by A verified traveler

Way too much hallway traffic. not close to mall

Posted Dec 3, 2014
Pros: There was nothing extremely exceptional about this hotel compared to any other.
Cons: The price
Location: The location is downtown Buffalo. If you want the leave the hotel you will see nice police cameras at every corner.
I was told I would be very close to the outlet malls in Buffalo NY. It was a 30 min drive with toll roads. The hotel was very busy. Way too much hallway traffic between drunk people and kids playing hockey. Not a great experience. Also Valet parking for $25.00 US and they park your car across the street in the same parking lot as the public parking for only $10.00 US. There wasn't even a complimentary breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, close to First Niagara Center

Posted Dec 2, 2014
Great place to stay if you're visiting Buffalo for an event at First Niagara Center.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel. Loved all the Charity Christmas Trees

Posted Dec 2, 2014
My experience overall was great. The staff were very polite and accommoating
3 out of 5
by A verified traveler

Okay for an overnight stay

Posted Dec 1, 2014
Pros: Nicely Decorated for Christmas
Cons: Pool needs improvement, too small, temperature was cool, no hot tub, sauna out of order.
Location: Location was good. City’s free trolley service was a bonus.
Overall the stay was fine, hotel is large & was nicely decorated (charity Chrismas trees on display). We were disappointed with the pool, lack of hot tub & sauna was out of order. Breakfast buffet is pricey.
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the heart of things.

Posted Dec 1, 2014
Pros: Location. Staff was friendly and helpful.
Cons: Towels were a little stiff.
Location: You are next to convention center with enclosed walkway. A must in winter. All the restaurants and night spots are within a few blocks.
Don't be fooled. This is best downtown hotel in Buffalo.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Excellent hotel in Downtown

Posted Nov 30, 2014
Pros: Staff was very helpful and the pool is awesome.
Cons: Would like a microwave in the room, a coffee maker that makes more than one cup at a time. Vending machines didn't always work, but staff helped us.
Location: There was a lovely Christmas tree display in the atrium that was a great treat for the kids. E.B. Green's Steakhouse is very pricey but fantastic food
Stayed for several days over the Thanksgiving holiday weekend (Nov 2014) with my wife and our two kids. The staff was very friendly and helpful, from the valet who greeted us to the lobby and front desk personnel. Our room was very nice, well kept, and comfortable; bathroom was very clean and in good working condition. We had a minor issue with a coffee maker but maintenance came right up and took care of it immediately. Hotel was very busy for the holiday and the noise wasn't bad given the volume of guests. Will definitely use again next time. TIP: If driving, park in the Augsberger ramp diagonally across the street, much cheaper than valet and covered garage vs the open lot across from the hotel.