Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
2.4 out of 5
64% of guests recommend
2.5 Room cleanliness
2.7 Service & staff
2.6 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice location but more expected

Posted Jul 28, 2015
Pros: The location is convenient and appeared safe.
Cons: See the above.
Location: The airport is really close, which is nice.
At a minimum, a hotel should be clean and safe regardless of the price being charged. I have no reason to believe the hotel was unsafe. It's actually in a location that appeared quite safe and very convenient. I checked in, slept and checked out safely. "Clean" was somewhat a disappointment. The bath tub was white at one time; but it looked like it had seen far better days. The bed sheet appeared clean for the most part but there was a brown mark next to the right pillow, which I had to cover in order to feel comfortable. The towels were reasonably clean. The floor was average. The owners need to pay more attention to the free breakfast area. The waffle maker did not work and some breakfast supplies that were available disappeared quickly without replenishment. I would recommend the hotel, albeit not enthusiastically, if the owners pay attention to the items I have noted in this paragraph.
2 out of 5
by A verified traveler from Erie, Pa

Old hotel near airport

Posted Jul 22, 2015
The hotel was in need of revocation. The bathtub and basin needs to be replaced. The beds were clean. But the room was outdated.
2 out of 5
by A verified traveler

Bad experience

Posted Jul 20, 2015
Cons: Make sure rooms are fully operational before renting to guest.
shower / tub didn't drain unless you stood there and held drain handle, light in main area didn't work, refrigerator made noise while running.
1 out of 5
by A verified traveler from Buffalo, NY

Advertised amenities not available

Posted Jul 19, 2015
Pros: I was a sleeping room.
Cons: Replace their evening staff person with a friendly and helpful one.
I made a reservation through Expedia at this Microtel because they offered fa good rate and free shuttle service to the Buffalo airport as did all the other hotels int he area. When I checked in, I tried to setup a shuttle time to go to the airport in the morning. The person at the front desk rudely told me they have a shuttle but since I did not make a Park and Fly reservation, I could not use it and they recommended getting a taxi. No where did I see anything in the Expedia or Microtel website anything but under amenities, free airport shuttle. A person who checked into the hotel a few minutes before me was told the same story. If i had not paid Expedia in full for the room already, I would have went next door to another motel that offered the free shuttle service. Instead, I had to get a taxi or pay them for the equivalent cost to use their shuttle for the 2 mile trip to the airport at 5am. I would not recommend this facility to anyone.
1 out of 5
by A verified traveler from ONh

The most disgusting hotel in the world

Posted Jul 6, 2015
This hotel needs to be condemned. It awful, smells bad. The carpet is disgusting and I paid so much for my stay. The whole place is outdated. No hot water. Hot breakfast is a joke. The staff don't care and dress like people living on the streets. Non smoking means (DO NOT SMOKE IN THE BUILDING) I see guess smoking inside so why make up rules if you can't enforce them??
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for what we needed

Posted Jun 30, 2015
Friendly staff, nice rooms, good breakfast, really fast and easy and exactly what we needed for a short stay.
2 out of 5
by A verified traveler

Avoid this hotel if you can.

Posted May 26, 2015
This hotel is a big blot on the microtel brand. I've stayed with microtel before and this experience was very disappointing. Pros: Good Sized rooms Wall Paint looked new Good Wireless strength Breakfast is ok Hot water was available Cons: Worn out rugs Room door needed to be banged shut Not all Electrical outlets working and some were loose Bathroom sink cracked and stopper missing One of 2 air conditioners did not work and other one is pretty old Some pillows were stained Security Access Card system outside the hotel doors on the parking lot was disabled
2 out of 5
by A verified traveler

Dirty

Posted May 18, 2015
Hairs on pillow case and sheets. Bathroom sink cracked and stained. Floor molding in bathroom coming apart. Will never stay here again.
3 out of 5
by A verified traveler

Posted May 18, 2015
Pros: Convenient location and price
Cons: We had 2 rooms, 1 had issues with the toilet not working properly & there was hair in the bathtub. The other had a shower that went hot to cold
Great location but rooms needed better cleaning and bathrooms need maintenance for a toilet that wouldnt stop running and a shower that kept going from hot to cold.
2 out of 5
by A verified traveler from d

Ehh

Posted May 17, 2015
Smelled like a 1970's bowling alley ash tray. Could hear every neighbor shower. Water fluctuated tempurater. Staff was nice and just worked with what they had