Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Toronto

Fine for one night stay . .

Posted Oct 20, 2014
Pros: Great location, staff very friendly and helpful, breakfast was the usual, suite was a nice size but the bed was small (just a double!)
Cons: Updating the furniture in the room . . some things are looking a little old and the sofa not so comfortable.
Location: Great location, very close to Walden Galleria.
Would I stay again? . . my experience with this hotel was fine but next time I would probably try another hotel in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Nice hotel

Posted Sep 28, 2014
Very happy with the staff. Very friendly and helpful. We will be back
Comment from Hotel Management
Oct 11, 2014 by Joanna, Hotel Management
Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall. As a Valued Customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakville, Ontario

Great location = great stay!

Posted Sep 8, 2014
Pros: Small (or maybe just not that busy) Great location Nice breakfast Large rooms
Cons: No smoking close to exits! It was hot out but we couldn't open our windows as people were smoking right outside the entrance.
Location: Right across from the main shopping mall - also Target and many restaurants. Perfect!
The sole purpose of our trip was shopping at Walden Galleria - and I didn't fully realize how close and convenient this hotel was. Last year we stayed at the Hampton which was also nice but I much prefer this hotel. It was smaller and quieter and the room was much bigger and more comfortable. My only complaint was we were on the ground floor and our window was overlooking the walkway where smokers seemed to congregate. Hence why our room had a hint of smoke to it. But otherwise - very pleasant. Great breakfast and very friendly staff.
Comment from Hotel Management
Sep 20, 2014 by Joanna, Hotel Management
We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

a hotel

Posted Sep 8, 2014
Great rooms that are huge and extremely clean. Awesome breakfast!
Comment from Hotel Management
Sep 20, 2014 by Joanna, Hotel Management
Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, on. Canada

Very nice hotel colse to Galleria mall.

Posted Sep 2, 2014
We loved the facilities at the Residence Inn by Marriot. The staff were excellent. The pool was open 24 hrs. Very close to the mall and the highway.
Comment from Hotel Management
Sep 20, 2014 by Joanna, Hotel Management
Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

nice hotel

Posted Sep 2, 2014
we booked a suite for 3 ppl. the sofa bed mattress is hardly comfortable for any use, not to mention.if you are heavy weight. overall is good, if you don't need the sofa bed.
Comment from Hotel Management
Oct 11, 2014 by Joanna, Hotel Management
Thank you for taking the time to share your recent experience at the Residence Inn Buffalo Galleria Mall with us. As the quality of your sleep at our hotel is a key priority, I am very sorry that your guestroom sofa mattress fell short of your expectations. Please rest assured that your comments have been shared with the Housekeeping team in an effort to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Shopping trip

Posted Sep 2, 2014
Really enjoyed the stay. Great price and great shopping nearby
Comment from Hotel Management
Sep 20, 2014 by Joanna, Hotel Management
Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stevenage, UK

Great hotel, but a few minor problems.

Posted Jul 28, 2014
Cons: Guest rooms - water damage in the bathroom, shower heads need to be replaced/cleaned. Swimming pool/hot tub - please smooth the bottom of them.
Location: Lots to do nearby - the mall is just the other side of Walden, plenty of grocery stores nearby also.
I stayed for 13 nights. The staff are great, very friendly and professional - the guest areas are well kept and the range of facilities are excellent for extended stays. The single bed room that we had was spacious and could accommodate four people comfortably (two in the bed, two on the pull out sofa) - both the bed and pull out sofa are comfortable the bed is on the softer side and anyone who has sciatica may not have the best nights sleep. The kitchen is decently stocked - but could be improved. The shower was good - again could be improved. The swimming pool and hot tub is a nice and welcomed addition to the hotel, however I found that the swimming pool was both too shallow (4.5ft at the deepest end - I have the grazes to prove) and too small to do any actual swimming; no complaints about the hot tub though - the best bit is that the pool area is open 24hrs and no-one used it at night apart from us! The gym is small however the equipment it does have is well kept and I had no issues with it at all. All in all, I will be staying there again and the couple of issues I had were tiny and just a bit of nit-picking. heartily recommended!
Comment from Hotel Management
Aug 4, 2014 by Nicholas, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
5 out of 5
Recommended
by Pam from Kansas

Nicest hotel we have ever stayed in

Posted Jul 21, 2014 on Hotels.com
I have never stayed in a hotel where I was called by name by the staff. They are so friendly and nice. If you needed anything they would find it for you or if they did not have it would go out and get it for you. They went out of their way to make sure your stay was comfortable. I highly recommend this hotel. I I will definitely stay here again!
Comment from Hotel Management
Aug 4, 2014 by Nick, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Posted Jul 19, 2014
The front desk staff was great. Any time you asked for recommendations or directions they would print a map and driving directions.
Comment from Hotel Management
Aug 4, 2014 by Nicholas, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.