Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Really good value, clean and friendly

Posted Dec 13, 2014
Good basic accommodation. Convenient location. Friendly staff.
Comment from Hotel Management
Dec 16, 2014 by Joanna, Hotel Management
Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brampton, On

Excellent!Breakfast was awesome!

Posted Nov 16, 2014
Clean spacious room. Breakfast was great (it included eggs and sausage)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Pet Friendly...only for the wealthy

Posted Nov 3, 2014
Cons: Bedroom curtains didn't block light - nice in day but not so much for sleeping given bright parking lot lights that stay on all night.
Location: Perfect for shopping or going anywhere in Buffalo given access to highway.
I booked this hotel for an overnight get-away for myself and teenage son....a little shopping, swimming and Buffalo wings. We were planning to bring our dog because hotel is pet-friendly but upon booking, I learned that the pet fee for our one-night stay would be $100 USD. I'd call that pet-unfriendly for regular folks. Given this exorbitant rate and since I couldn't arrange boarding at home, I had to leave my son at home with our dog. Certainly the suite was more than I needed for one person.
3 out of 5
by A verified travelerfrom Toronto

Fine for one night stay . .

Posted Oct 20, 2014
Pros: Great location, staff very friendly and helpful, breakfast was the usual, suite was a nice size but the bed was small (just a double!)
Cons: Updating the furniture in the room . . some things are looking a little old and the sofa not so comfortable.
Location: Great location, very close to Walden Galleria.
Would I stay again? . . my experience with this hotel was fine but next time I would probably try another hotel in the area.
Comment from Hotel Management
Oct 23, 2014 by Joanna, Hotel Management
Thank you for taking the time to share your recent experience at the Residence Inn Buffalo Galleria Mall with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We do adhere to a strict cyclical renovation schedule which the items you noted will be addressed through. Although we fell short of meeting your expectations during your past stay, I hope you will consider Residence Inn Buffalo Galleria Mall on your next visit to Buffalo so that we can better deliver upon the guest experience you deserve.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario

Nice hotel

Posted Sep 28, 2014
Very happy with the staff. Very friendly and helpful. We will be back
Comment from Hotel Management
Oct 11, 2014 by Joanna, Hotel Management
Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall. As a Valued Customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
2 out of 5
Recommended
for Families
by Shanefrom Toronto

Disgusting Room with no offer to help.

Posted Sep 23, 2014 on Hotels.com
We have stayed at this hotel before but this time the experience was different. We were in a one bedroom room on the third floor and it smelled like urine, it was very clear that someone had urinated on the floor of this room and it was a very strong smell. We noticed right when we got there, let front desk know and they did not offer us a different room. I couldn't believe that they would not let us change our room. It would be very hard for me to return after this experience. With all that said the location is great for shopping and a Bills game. The breakfast is good and the lady working the breakfast area is very nice and helpful.
Comment from Hotel Management
Jan 3, 2015 by Joanna, Hotel Management
Thank you for taking the time to complete a review in regards to your recent stay at the Residence Inn Buffalo Galleria Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Buffalo.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oakville, Ontario

Great location = great stay!

Posted Sep 8, 2014
Pros: Small (or maybe just not that busy) Great location Nice breakfast Large rooms
Cons: No smoking close to exits! It was hot out but we couldn't open our windows as people were smoking right outside the entrance.
Location: Right across from the main shopping mall - also Target and many restaurants. Perfect!
The sole purpose of our trip was shopping at Walden Galleria - and I didn't fully realize how close and convenient this hotel was. Last year we stayed at the Hampton which was also nice but I much prefer this hotel. It was smaller and quieter and the room was much bigger and more comfortable. My only complaint was we were on the ground floor and our window was overlooking the walkway where smokers seemed to congregate. Hence why our room had a hint of smoke to it. But otherwise - very pleasant. Great breakfast and very friendly staff.
Comment from Hotel Management
Sep 20, 2014 by Joanna, Hotel Management
We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto canada

a hotel

Posted Sep 8, 2014
Great rooms that are huge and extremely clean. Awesome breakfast!
Comment from Hotel Management
Sep 20, 2014 by Joanna, Hotel Management
Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
4 out of 5
Recommended
for Shopping
by cristianofrom mississauga, ca

great location for shopping

Posted Sep 5, 2014 on Hotels.com
Great stay with breakfast included. The wasn't too many available tables at breakfast time, but we managed to find after few minutes.
Comment from Hotel Management
Sep 20, 2014 by Joanna, Hotel Management
Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
4 out of 5
Recommended
by Valeriefrom Toronto

Great experience!

Posted Sep 5, 2014 on Hotels.com
Loved this hotel, staff is super friendly and the rooms are really nice and spacious !
Comment from Hotel Management
Sep 20, 2014 by Joanna, Hotel Management
Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.