Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Night from hell.

Posted May 19, 2015
Pros: NOTHING!
Cons: Everything!
The rooms were horrible, dirty, broken chair, felt every spring in the bed, moved to three different rooms and still ended up not sleeping....Not a good idea to stay here if you have to be fresh for work in the morning. My wife tried to speak to the hotel manager who never showed up or called her via phone which they said he would. It's sad because we have stayed here multiple times and left very satisfied, but they're letting the place go to the dumps over time, and we will NEVER stay there or refer them again.....
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to good restaurants and shopping

Posted May 14, 2015
Excellent hotel close to Buffalo airport --great parking and lots of good restaurants
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Mixed Bag

Posted May 13, 2015
Pros: It is elegant. Dinners are AMAZING and the prices are very reasonable. The rooms are spotless and the Jacuzzi suites are very nice.
Cons: The beds are terrible! The breakfast foods were cold.
Location: This location is packed with things to do. Everything around the hotel is easy to get to and fun. Check out the Candy Making Supply Company.
I love the place and have been here before but the mattress was the worst I have ever slept on. The check in staff was not very friendly. Maybe because it was 10:00 p.m. Breakfast hot foods were cold.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Barrie, ON

Great hotel for a quick overnight stay in Buffalo.

Posted May 6, 2015
Pros: Price, location, continental breakfast.
Cons: Cleanliness of room, carpet.
Location: Lots of nearby restaurants for casual dining.
This is a good hotel to use if you're looking for a place to spend the night in Buffalo. Close to the airport and easy to access from the highway. The hotel is located within walking distance or a short drive to many restaurants for casual dining. The price is very reasonable, given that it also offers a continental breakfast and shuttle to the airport. There is no restaurant in the hotel but there is a small lobby bar. It's a very interesting hotel with its eclectic decor and layout. The rooms are generous in size but the carpets could use a good steam cleaning.
3 out of 5
Recommended
for Couples
by A verified traveler

For the Money

Posted May 4, 2015
Pros: Clean. Friendly, helpful staff.
Cons: Little details - follow through and make sure everything is done correctly.
Location: Go to Niagara Falls and then go into Canada and Niagara On the Lake. Rent a bike and ride to the wineries and do a tasting. Great fun!
I have stayed here twice. The value for the money is good. Clean rooms, plenty of parking, pleasant staff. Unfortunately, during my most recent stay, the staff made two big errors. It was my anniversary weekend, and I arranged to have flowers delivered to my room by the staff. The flowers never arrived. Additionally, a wake up call that was arranged was never made, thus causing a rush to check out and get to the airport. Two big errors as far as I am concerned.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mississauga, Ontario

Amazing hotel

Posted May 4, 2015
Pros: I liked the ambiance, the facilities, the complimentary shuttle service, the professional attention to details and most of all the italian feel.
Cons: Nothing everything was perfect.
Location: The location is near the Buffalo international airport and there are many restaurants and shops nearby.
Everything was great from check-in to check-out. The hotel reminds one of being in Italy. The room was well appointed, spacious and comfortable. Although our room was next to the parking lot of a nearby hotel, it was very quiet which is something I look for in a hotel. The complimentary hot breakfast was tasty and the dining room was like dining in an italian piazza. I would highly recommend this place to anyone looking for a truly authentic experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

50th wedding anniversary visit to Buffalo

Posted Apr 30, 2015
We have stayed here before and found that this time was no exception to the high quality we have come to expect.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Canada

Great relaxing stay

Posted Apr 28, 2015
Location: Outlet mall and shopping
Have stay here 6 times now and enjoy everything about the hotel, the rooms, staff, restaurant and the Jacuzzi.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Cons: Very garish
Food at the Hotel Restaurant was mediocre. Only the salad was edible
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Very nice and happy with everything

Posted Apr 19, 2015
Good place to stay. Everything is near by. Definitely recommend