Indoor pool

Reviews of Hawthorn Suites by Wyndham Williamsville Buffalo Airport

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 394 out of 1003 reviews" "
Rating 8 - Good. 282 out of 1003 reviews" "
Rating 6 - Okay. 143 out of 1003 reviews" "
Rating 4 - Poor. 100 out of 1003 reviews" "
Rating 2 - Terrible. 84 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Daniela

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down and dirty
Stayed 2 nights in Mar 2024

2/10 Terrible

Heather

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Abdulraheman

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie

Stayed 1 night in Feb 2024

10/10 Excellent

Byron

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy check in, only stayed a night passing through to Vermont very clean, shower got hot and had decent pressure. Did not get a chance to get a free breakfast. Unfortunately got placed by a boiler room but the staff was quick to our response and moved us to another room where it was incredibly quiet. We would recommend and would stay again.
Stayed 1 night in Feb 2024

2/10 Terrible

Shawna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were friendly and helpful.

10/10 Excellent

Diana

Stayed 3 nights in Feb 2024

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating
Stayed 1 night in Feb 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

8/10 Good

Cassie

Stayed 1 night in Jan 2024

6/10 Okay

Jeff

Liked: Staff & service
Disliked: Property conditions & facilities
I had an average stay at this hotel. The couch in the room is filthy, but besides that, the beds are comfortable, rooms are spacious, and the lobby is well kept.
Stayed 2 nights in Jan 2024

10/10 Excellent

beverly

Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024

10/10 Excellent

Renea M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jonathan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cora

Traveled with family
Liked: Staff & service, amenities
Stayed here before and frontndesk horrible. Thia time VERY friendly. Room was ok but clean. The only beef ia the last time $100 hold on cc and this time $250! Makes zero sense as to why this time more.
Stayed 1 night in Jan 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Tinisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

ANDREW

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
ordered a 2 bedroom suite through expedia. They did not have a 2 bedroom suite when we checked in. Had to split up our family in 2 separate rooms. Had to get new key cards 4 different times during a 2 day stay. Torn carpets, mold near pool area. Overall not a good stay
Stayed 2 nights in Dec 2023

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023

8/10 Good

Molly

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
A great hotel
The 2 room suite was excellent. Kids each had a bed and adults theirs. Loved the kitchen unit. Was close to visit family and close to restaurants. Convenient to Thurway.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Service here was problematic. Rooms aren't cleaned every day and u have to ask for new towels. Bath tub was dirty. Fire alarm went off at 8 am in morning. Room keys had to be renewed every 24 hours. Not on my return list.
Stayed 4 nights in Dec 2023

2/10 Terrible

Reena

Stayed 1 night in Dec 2023

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday travel
Perfect room for our stay. We had 5 adults who wanted to stay together. Got a suite with 3 beds. excellent. Used to break a long trip. Very good breakfast as well.
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Traveled with partner
Disliked: Cleanliness, staff & service
Fire alarm went off we left the room went to ask at front desk if it was safe. We were told I dont have time to deal with you its my first day. We said we are going to check out now 11pm and not even a apology from management. We were told someone was cooking bacon our whole floor was smoke and terrible smell. Never again at that location
Stayed 1 night in Dec 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel… love the kitchenette in the rooms
Stayed 2 nights in Dec 2023

8/10 Good

Constance

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Mike

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The bathroom was not cleaned properly there was a dirty face cloth on the shower railing where the curtain was it was dark dry and crusty. There was a tooth brush on the shower shelf and the toilet had skid marks in the bowl was not happy to walk into the room like that. Not acceptable considering it was $147 US for the night
Stayed 1 night in Dec 2023

6/10 Okay

Tricia

Liked: Staff & service

10/10 Excellent

India

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel definitely will stay againro
Stayed 2 nights in Dec 2023

10/10 Excellent

Wendy

Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023

2/10 Terrible

Rebecca

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We have stayed a few times, and we will not be back. The rooms are enjoyable with the kitchen and amenities, but the rif raf that is allowed in and allowed to stay is absolutely ridiculous. Its a free for all... people are noisy all night, when you call and say anything, nothing is ever done about it. There are people smoking Marijuana, you can smell it up and down the halls. There needs to be people that walk the halls and stop this nonsense! People are yelling, stomping throwing stuff. Its not a good spot and unsafe. Very very disappointed, and never getting a dime in return for the troubles. A good business is not run this way. Sorry tour place sucks.
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Sue Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place near family so they did not travel a distance to get me. Shopping a strip mall near. A good getaway..
Stayed 4 nights in Nov 2023

8/10 Good

Debbie

Great location. Comfortable beds.
Stayed 2 nights in Nov 2023

4/10 Poor

Albert

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The key card machine was broken from the moment we got there. So anytime you left your room and had to go back in your room, you had to go the front desk and get somebody to open your door for you. So because of this the reception staff was not happy. The room cleanliness is marginal. I don’t think that they vacuum at all.
Stayed 2 nights in Nov 2023

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice didn’t like that it was freezing coming in and out of pool down the pool hall.
Stayed 1 night in Nov 2023

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great facility but needs updating.
We love Hawthorn Suites because we travel with our dogs and this hotel has two-room suites giving us a place to entertain the dogs while my husband sleeps in. This is the best hotel in the Buffalo area with this option. However, on this stay, our room(s) were very much in need of updating! The door between the bedroom and sitting room didn't latch. I reported it to staff but it was not repaired during our stay. The carpet was coming up, wall paper was curling from the wall, and the sofa was worn and fraying. We considered all of this was manageable because of the extra space that comes from the separate bedroom. Be aware that this hotel needs updating, but beyond that, it's great.
Stayed 2 nights in Nov 2023

6/10 Okay

Szidonia

Disliked: Room comfort
Not a good time
Not able to get in pool too many kids which for the whole weekend we stayed there they were in there all the time jumping and running around Sofa bed so uncomfortable to sit on
Stayed 2 nights in Nov 2023

8/10 Good

Mzz D

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
Overall stay was good.
Stayed 1 night in Nov 2023

8/10 Good

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with the room key card machine (or they are using cards past their recommended life). We had four cards issued and only one worked.
Stayed 1 night in Nov 2023

10/10 Excellent

Sherrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are super comfortable and had a great sleep after a full day of shopping. Rooms / kitchenette are well equipped to suit our needs and even included bottle/ wine opener. We brought leftovers from restaurant which were easy to reheat in microwave.
Stayed 1 night in Nov 2023

4/10 Poor

Angela

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times when it was staybridge used to take friends with us too and it was fantastic, stayed when it first changed over and it was terrible but thought ,so been going back to the garden place hotel but thought ok lets give Hawthorne another try big mistake rooms are so run down wallpaper hanging off the walls,the pool was very cloudy looke lije nobody takes care of it so we did not use ,the front desk staff are all extremely polite and welcoming with the exception of an older man who was working Sunday night he was so miserable as we were hangi g out at the restaurant are he came over and told us to be quiet as we were all(8) of us talking and laughing he was a right grumpy person should not be front of tge house, another positive was breakfast was well stocked and clean really enjoyed, also hotel location is great but really miss not having a shuttle or taci service
Stayed 2 nights in Nov 2023

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was anenjoyable stay in a large, well accommodated suite where the beds were soft and comfy, the staff were friendly and helpful and it was conveniently located. i would definitely book again!
Stayed 1 night in Nov 2023

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023