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Reviews of Super 8 by Wyndham Kenmore/Buffalo/Niagara Falls Area

2 out of 5
Super 8 by Wyndham Kenmore/Buffalo/Niagara Falls Area
1288 Sheridan Dr, Buffalo, NY

Reviews

6.6
Rating 10 - Excellent. 181 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 247 out of 1001 reviews" "
Rating 4 - Poor. 158 out of 1001 reviews" "
Rating 2 - Terrible. 135 out of 1001 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
It was ok.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dirty toilet was not working I told the front desk they didn't do anything I tried to get money back and go somewhere else
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were kind and helpful . appreciate the hospital
Stayed 1 night in Mar 2024

2/10 Terrible

Dayjeannea

Disliked: Cleanliness, staff & service, property conditions & facilities
No refrigerator no microwave Sink not draining Toilet wouldn’t always flush
Stayed 1 night in Mar 2024

10/10 Excellent

Basar

Stayed 1 night in Feb 2024

10/10 Excellent

Sukhmanpreet

Stayed 1 night in Feb 2024

6/10 Okay

Porfirio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Iris

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in early with a staff member that was less than pleasant to interact with. The room is very outdated and felt dirty, the door lock was loose and didn’t feel safe. I convinced myself we would be fine for one night. Upon our return 8hrs later we were unable to get comfortable. The fleece covers were stained and littered with someone else’s long hair, the heater was filthy and barely Worked. It was when my son found a bug on his pillow that appeared to be a baby cockroach or possible bed bug that we pack up our stuff and checked out late at night. This Super 8 doesn’t measure up to any of the other Super 8 experiences I’ve had. I was appalled at the condition of this property for the price it was going for. If you have standards DO NOT Stay here.
Stayed 1 night in Jan 2024

8/10 Good

Hyeonmin

Stayed 1 night in Dec 2023

4/10 Poor

Diane

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Will never stay here again.
Stayed 1 night in Nov 2023

6/10 Okay

Lens

Business traveler
Disliked: Cleanliness
No complimentary lotion.
Stayed 1 night in Nov 2023

4/10 Poor

Jess

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Not what I was expecting. The beds were uneven and headboards broken, it had a really strong cleaner smell in the room, the mini fridge had rust on the inside, holes in blankets, the bathroom toilet didn’t flush properly, no elevator and stayed on the second floor with luggage, no trash bags in any of the trash cans, stains on the carpets, you could hear people talking on the floor under you and beside so it was a little noisy, breakfast selection wasn’t the best. I’m glad it was only a pit stop for us to sleep for the night and cheaper priced than the other hotels. Other than that I wouldn’t recommend
Stayed 1 night in Nov 2023

6/10 Okay

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was pretty much what I expected from a budget motel. The room was clean but small, and had some minor maintenance issues (broken TV stand, shower curtain rod pulling out of wall, no trash bag in the bathroom can). Parking was less than adequate as we came back late from the game and had to park next door at a deli since all the spots were full. It was quiet though and we got a good nights sleep as the beds were comfortable. I’d stay here again as overall it met my needs and was bug free. ;)
Stayed 1 night in Oct 2023

2/10 Terrible

greg

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Raymond, Mississauga

Traveled with partner
We needed a low cost one night stay that was clean and safe. Super 8 delivered
Stayed 1 night in Sep 2023

8/10 Good

Lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Narendra

Traveled with family
Disliked: Amenities, property conditions & facilities
Very average property. Multiple issues in room given to me. Flys/bugs in toom. I had to kill them by myself. No staff to help despite being asked. Shower was not working properly.
Stayed 1 night in Sep 2023

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms needs a little TLC. Friends was locked of room because of switch plate locked behind them when closing door. Door is uneven! Service desk person was very helpful!
Stayed 1 night in Aug 2023

8/10 Good

Md

Business traveler
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible rooms and Ignorant management
Other then the location everything about the hotel is a miss, the room assiged had broken knobs and AC wasnt functioning, the late nigh front desk somehow managed after a while to give an alternate room , the bed sheets had stains on them, and the room AC was working like a slow fan, when told to the manager(apparently seemed like the owner), she ignored as if it wasnt any big deal. My 2 cents, stay away from this property, not worth a dime
Stayed 2 nights in Jul 2023

4/10 Poor

Royce

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dare I say ghetto?
I get it’s a no-frills place, but it just felt dirty and occupied buy drug addicts. Halls smelled heavily of pot, questionable people in the lobby and parking lot…made me confirm my car was locked and parked under lights. Hotels.com info was wrong in that breakfast ends at 9 and there is no pool.
Stayed 1 night in Aug 2023

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Punithan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is totally a waste hotel. very small room. no proper breakfast. images shown are not matching with the room
Stayed 1 night in Aug 2023

2/10 Terrible

syed

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast very limited to cookies, yogurt and corn flakes
Stayed 1 night in Aug 2023

10/10 Excellent

Javlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Sara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning and TV worked. Not much else. Lights didn’t work. Door would not lock unless lifted. Bed’s uncomfortable. No working smoke detectors in room.
Stayed 1 night in Jul 2023

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 2 nights in Jul 2023

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Suppose to stay two night; left the night after the first night Bed bugs, workers over the phone don’t want to believe us.
Stayed 2 nights in Jul 2023

2/10 Terrible

Issamar

Disliked: Cleanliness, staff & service, property conditions & facilities
Save yourself from trouble. This place was terrible! Horrible service, NOT safe and very unprofessional. The rooms were not locking properly, had to carry belongings with me at all times everywhere my family and went. They changed the room on the last day and the beds were not Queen size. They were full size. Bedsheets were ripped. Breakfast that was complimentary was a disaster. The milk was snatched from my hands and my daughter. I would never recommend anyone staying at this location. Have been to motels and hostels and have been more satisfied as a customer traveling with family.

2/10 Terrible

ravindra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Selvan

Stayed 1 night in Jul 2023

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
The parking was different, if you aren't familiar with the area, you can't pull out of the parking lot and turn left unless you drive through a few parking lots (that have broken glass on the ground to avoid). It's a safe place to stay otherwise.
Stayed 2 nights in Jul 2023

8/10 Good

SupritKumar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was not up to the mark. But rooms were ok. Not worth it what i pay for. Badsheets and blankets were ripped and it had some holes.
Stayed 1 night in Jul 2023

6/10 Okay

Sanjay

Traveled with family
Disliked: Cleanliness, property conditions & facilities
place was below average. small rooms which smelled funny.
Stayed 1 night in Jun 2023

4/10 Poor

Braja Gopal

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

CARLOS A

Traveled with family
Disliked: Staff & service, property conditions & facilities
We have to pay usd$30 more for the room. We do not why?
Stayed 1 night in Jul 2023

10/10 Excellent

Vitaly

Stayed 1 night in Jun 2023

8/10 Good

Ajayindra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad at all , decent stay.
Stayed 1 night in Jun 2023

2/10 Terrible

Srinivasa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Stay
worst stay ever. I wont recommend this hotel to anyone.
Stayed 1 night in Jun 2023

4/10 Poor

Wesley

Traveled with family
Disliked: Property conditions & facilities
The beds were cheap and lumpy. The breakfast only had a few choices. One of the worst places we have stayed. Way over priced. We will not be staying here again.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
It was ok!
We have booked double bed room for 4 people. Out itinerary showed 4 people and nothing was mentioned about extra charges. But when we checked in they asked for $20, $10 per person for extra 2 people. We had to discuss with him but he was not agreeing. We had to show our itinerary and then he didn’t ask. Not sure why the asked. Also, nothing much was available for breakfast. Very limited options. Old structure.
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away if charge is above 100
Stayed 2 nights in May 2023

2/10 Terrible

Eve

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy unclean conditions. A sweaty dirty undershirt wrapped around the smoke alarm. Dried vomit on the side of the bedspread. Was offered different room, that room had a plastic bag tied around the smoke alarm and what appeared to be smears of feces in the bathroom. A third room was shown to me, and seemed adequate at first glance but after getting my young son and I resettled, discovered some bug parts on the floor, old bits of food on and under the desk and a piece of rodent feces on the rug just outside the bathroom. In addition, the bedsheets were stained with God knows what, so I slept on top of the covers fully clothed. I complained and demanded a refund for the second night, as I was not going to stay the entire weekend there. The manager was not in the least sorry for my experience, told me I could just leave immediately and he would only charge me one night out of the two (I had pre paid for two). I was not about to go driving around a strange town late at night with my son looking for an alternative place to stay. I agreed to finish the night there, pay for the night I used, and wanted to be refunded for the second night as we would be checking out immediately in the morning. This request was refused. I have an official complaint in to Wyndham Resorts to inform them of this. OUTRAGEOUS that I paid two nights, stayed one night (and wish I hadn't), had our entire holiday weekend plans RUINED bc there was no way to get another place with short notice. DISGUSTING!!!
Stayed 2 nights in May 2023

8/10 Good

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
For one night stay alittle pricey but clean quiet and cozy.
Stayed 1 night in May 2023

6/10 Okay

Soumo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't know how they clean rooms, found a crack pipe between the bed & wall. Front desk said" oh I'll let housekeeping know." I would have went to another hotel but everywhere was booked & didn't want to loose a nights charge. We were in Buffalo to see my brother & family from Alaska for a National Hockey. I will never stay at this Hotel again & will not recommend it. Their picture doesn't even match what the outside looks like.
Stayed 2 nights in Mar 2023

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Dirty bed bags everywhere and the Ac is old is 35 years old and its was snow storm and they don’t care about it
Stayed 1 night in Jan 2023

6/10 Okay

Chevonne

Traveled with group
Disliked: Cleanliness
For 1 night's stay its was for the most part fine. Bed was cumfy, and the bathroom had been renovated. Issue I had were that some of the face towels and hand towels had stains on them.
Stayed 1 night in Dec 2022

4/10 Poor

Theresa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The women that checked us in was rude, I asked to repeat something and she was Not happy. The room SMELLED BAD and was DIRTY! IE Rug, bed spread, bathroom floor…. We were disgusted and left right away… upon our return we decided the smell was worse and we couldn’t stay! We turned key cards into front desk, where there were two family’s checking with upset children. I said nothing
Stayed 1 night in Nov 2022

10/10 Excellent

Rudolph

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Low key.....very clean...staff with hgreat attitude. Two thumds up.
Stayed 1 night in Oct 2022