Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
88% of guests recommend
3.2 Room cleanliness
3.0 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Park stay and fly

Posted Dec 24, 2014
Stay the night In a overly basic outdated hole The hotel shuttle was half an hour late taking me too the airport only just made my flight I don't reconend this hotel to anyone
Comment from Hotel Management
Dec 26, 2014 by Hotel Manager, Hotel Management
Hello, I regret that we did not meet your exacting preference during your recent stay with us. I will accelerate your feedback so that this is used as reference. Our guests feedback and concerns are taken seriously.Thank you for your business.
1 out of 5
by A verified traveler

the property is on the flight path for the airport

Posted Nov 26, 2014
If you want to sleep this is not a good choice as the property is located on the flight path for the airport. The flights are continuous all night.
Comment from Hotel Management
Dec 2, 2014 by Hotel Manager, Hotel Management
Hello, It is sad that you were not comfortable during your recent visit in our hotel. Our goal is to provide easy access to travelers as well as comfortable accommodation, We will make certain you will be assigned to a more comfortable room to rest on your next visit. Thank you for your business, we hope to serve you again soon.
3 out of 5
by A verified travelerfrom Syracuse, NY

Ok for the money.

Posted Nov 11, 2014
My husband and I stayed here for one night. The room was fine, not dirty/not really clean, clean sheets/towels, basic amenities, continental breakfast downstairs, etc. It's easy to get to and close to many restaurants and stores. The biggest issue was that they booked a rock cover band in the bar below our room that didn't go on until 10:30p. They played until 1:30a, making it impossible to sleep. It's fine for the money but I would not book a room anywhere near their lounge if you can avoid it.
Comment from Hotel Management
Nov 27, 2014 by Hotel Manager, Hotel Management
Hello, We sincerely appreciate that you took time to bring your concerns to our attention regarding your recent visit. Please allow us to serve you better on your next stay, please do not hesitate to call the attention of our staff on duty should you have concerns as they will attend to you promptly to ensure you will have have a more pleasant experience. Thank you for your business.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Burlington, Ont

Location location location

Posted Oct 28, 2014
The hotel itself is nice enough...clean...no complaints.. The on-site Yellow Jaguar bar and night club was a lot of fun...live band was awesome.. Right next door to the Buffalo Brewhouse which we highly recommend... And shopping...everything you could possible google is in this area... If you are there for shopping..eating and drinking this place is perfect..if you are there for a fancy hotel you might want to look elsewhere... But again..decent accommodations..awesome location...
Comment from Hotel Management
Oct 29, 2014 by Hotel Manager, Hotel Management
Hello Steve, I am glad that we have provided you accommodation and services sufficing your basic preference. Thank you for sharing your experience and your comment about your stay. I can assure you that we are continuously working closely to be able to provide you and all of our guests pleasant experience with us. We hope to serve you again soon.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Orillia ON

Back to Buffalo

Posted Oct 27, 2014
Pros: Location
Cons: Price, and perhaps some recognition as a returning guest.
Location: Situated in a good location for shopping and entertainment, all an easy walk.
The reason I stay at this hotel is all about the location. The price is a bit higher than some other hotels in the area that are newer and show a better on the usual web sites, however it is exactly where I want to be in this area and I find the facilities here improve with every visit. The breakfast starts early enough but ends to early for me.
Comment from Hotel Management
Oct 29, 2014 by Hotel Manager, Hotel Management
Hello Chuck, Thank you for sharing your thoughts about your recent stay with us. Please know that we value our guests satisfaction and your feedback is used as reference as we continue to work closely to be able to provide quality services to all of our guests. We are grateful for having your business, I hope you will accord us another opportunity to serve you again soon.
4 out of 5
Recommended
for Families
by A verified traveler

Was ok

Posted Oct 15, 2014 on Hotels.com
The lady at the front desk gave us keys and told us to check to see if our room was clean ? The beds were very un -comfy
Comment from Hotel Management
Jan 3, 2015 by Hotel manager, Hotel Management
Hello, I am so sorry for the manner you were accommodated during your stay. I will accelerate your feedback for for evaluation and to verify what took place during your visit. Please know that we take our guests’ concerns very seriously. I assure you that your concerns will be addressed accordingly.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa

Adequate

Posted Oct 14, 2014
Clean room in an older facility. Check-in guy was very friendly and efficient.
Comment from Hotel Management
Oct 15, 2014 by Hotel Manager, Hotel Management
Hello Mr. Jake, Thank you for choosing to stay with us. We appreciate your time in sharing your experience and taking note of our front desk staff’s efficiency. I assure you that we use our guests’ feedback as reference to monitor your level of satisfaction on the services we have provided during your stay as well as to help us identify aspect/s that needs our attention to serve you better.
1 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Not bad, but check the Bed

Posted Oct 10, 2014 on Hotels.com
I was not too unhappy with the hotel, until I saw a bed bug on my Pillow
Comment from Hotel Management
Jan 3, 2015 by Hotel manager, Hotel Management
Hello, I sincerely apologize for the unpleasant experience you faced during your stay with us. Please know that we take our guests’ concerns very seriously as we value your business. Allow us to address your concerns accordingly and provide us your name and the date of your visit. I will accelerate your feedback for evaluation. We hope to hear from you soon.
3 out of 5
Recommended
for Couples
by Carolfrom ontario canada

A little expensive but o.k.

Posted Sep 30, 2014 on Hotels.com
We stayed 1 night for a brief shopping trip. Very close to shopping and restaurants. Really all you need as it was clean, comfortable and very friendly.
Comment from Hotel Management
Jan 3, 2015 by Hotel manager, Hotel Management
I am so glad that you enjoyed your stay with us. We thank you for sharing your review and it means a lot to us to learn that we were able to impress you with our cleanliness and hospitality. We all look forward to seeing you again!
Comment from Hotel Management
Jan 3, 2015 by Hotel manager, Hotel Management
Hello Miss Carol, Thank you for the chance to serve you in our hotel. It is rewarding to know that we have met your preference on the quality of clean and customer service. Please know that we value your business and we will always strive to be able to provide you and all of our guests the best value services for giving us your business. We hope to have you again soon.
1 out of 5
Recommended
for Overnight Stay Before Destination
by Joannsfrom Toronto

Dirty

Posted Sep 28, 2014 on Hotels.com
The staff do not care. The carpet was do dirty my feet left brown marks in the tub when i got in. There was a dirty towel hanging in the shower. The doors are paper thin and I could hear everyone coming and going plus traffic outside. Didn't sleep all night. Do not stay at this hotel!
Comment from Hotel Management
Jan 3, 2015 by Hotel manager, Hotel Management
I am terribly sorry to hear this evaluation of our hotel and to learn that you did not enjoy your stay with us. We do appreciate you for bringing a number of important matters to our attention, which we will address right away. Thank you for sharing your experience.