Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by dave from New Hampshire

beautifully renovated mansion

Posted Feb 25, 2014
Pros: The way i was treated by the staff.
Cons: This may be personal taste, but i would have liked to have seen more period decor in the rooms.
Location: I took a long walk in the area. The architecture of the buildings in the area is special, especially the churchs. As it was Sunday, i visited many.
The staff is wonderul. They greeted me at the door and attended to my every need. The facility is designed to make you feel as though you are in your own home, which just happens to be a mansion. The rooms are spacious. The decor in the room is more modern while the decor in the sitting rooms is more period. I had a wonderful time.
2 out of 5
Recommended
by Michael from Buffalo

Disappointed

Posted Feb 17, 2014 on Hotels.com
My GF was looking forward to staying here for long time and we decided Valentines Day was perfect time. So here's our opinion & review. First, the building is beautiful as well as the main floor. Butler came out as soon as we pulled in which was helpful. Nice lounge area and the honor bar is nice touch. Here is where it goes downhill. The room ! The first thought was " in law attic that made into a bedroom" Really not nice at all . Totally needs updating. Great service, awesome breakfast but room flat out disappointing. Hotel has great reputation and I think it's fair to say a bit exaggerated. Would I stay here again, probably not.
5 out of 5
Recommended
for Business Travelers
by Ryan from Norman

Treat yourself

Posted Feb 14, 2014 on Hotels.com
Beautiful, historic property, wonderful service, unique rooms, enjoy cocktails in the billard room, walk to great restaurants, better than the average continental breakfast.
5 out of 5
Recommended
for Business Travelers
by Michael Tregub from Long Beach, CA

Best in Buffalo

Posted Feb 3, 2014 on Hotels.com
Perfect Location, nice and roomy environment in Stunning Historical building, and Outstanding Service too!
5 out of 5
Recommended
for Everyone
by R from London, Ontario

This traveler left a rating score only Posted Jan 5, 2014
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Dec 28, 2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

comfortable and center of town

Posted Dec 5, 2013
Pros: Breakfast was exceptional (smoked salmon) as was the staff. Loved the windows.
Cons: The water pressure in the bathroom was a little weak.
Location: Center of town, close to highways. I'd stay there again.
Great location and staff.
4 out of 5
Recommended
for Getaway With Friends
by michelle from ontario

Posted Nov 26, 2013 on Hotels.com
Overall a good stay. Loved being driven to our nearby destinations by the butler!
5 out of 5
Recommended
for Everyone
by Elif

This traveler left a rating score only Posted Nov 17, 2013
4 out of 5
Recommended
for Everyone
by p from western NY

Somewhat royal feeling

Posted Nov 17, 2013
Pros: Charming!
Location: Near theater and great restaurants!
Upon arrival, no greeting. Woman on the phone. Drives to and from the play and dinner was fine. Wine and comfort by the fire was very nice. No turn down service. Great toiletries. Woken up twice during the night by people in the hallway.