“Excellent service!”

This property was once a single-family mansion that was converted into a hotel about 9 years ago. The hotel is beautiful and our room (a suite) was spacious, clean, and nicely decorated. But by far the best part of our experience was the service. Knowledgeable and friendly staff who went out of their way to make our stay pleasant. Complementary valet parking and car service. Complementary drinks in lovely parlor during happy hour. Honor bar available at other times. Complementary breakfast buffet. (We didn't have time to dine, but it looked great.) We usually like staying in Ritz Carltons because of the quality of the service. I would put the service at this hotel a notch above the Ritz.

“Great Buffalo Gem”

Unique, full service boutique hotel in restored grand mansion. Staff and services were most accommodating on our two separate stays. Complimentary car service made getting around (especially in bad weather) very easy and pleasant.

“Would ask for a different room.”

The hotel staff was friendly but not very formal. When we arrived in our suite, we found the room layout to be odd and not very luxurious for the price. We did not ask to be relocated to a different room but would ask that we never be in that dreary room for future visits. Local transportation is provided by the staff and is very helpful for dining in Buffalo. The evening cocktails were also a nice touch. Will go back to The Mansion when in Buffalo again but will ask for a fireplace room on our next visit since they are spacious, bright and cheerful rooms.

“Unhappy Engagement Celebration”

I found the hotel to be very dark and gloomy. The room was ok but everytime the heater turned on it made such a loud noise. We did not sleep the entire night. Overall, for the price we paid it was not worth it. Also, when people vacation it is not expected for us to wake up early to eat breakfast. By the time we got down at 9:30 a.m. breakfast was gone. Not happy at all.