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Reviews of TownePlace Suites Buffalo Airport

2.5 out of 5
TownePlace Suites Buffalo Airport
4265 Genesee St, Buffalo, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 422 out of 675 reviews" "
Rating 8 - Good. 177 out of 675 reviews" "
Rating 6 - Okay. 39 out of 675 reviews" "
Rating 4 - Poor. 20 out of 675 reviews" "
Rating 2 - Terrible. 17 out of 675 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 9, 2024
Hi there!Thank you for taking the time to leave feedback about your stay! I am happy to see that all of your expectations It was a pleasure to have you stay with us and we hope you consider us again in the future.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night for a 5 a.m flight. Very convenient and close to food options.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Hi there, Thank you for taking the time to leave feedback about your stay! It was a pleasure to have you stay with us, and I am so happy to hear you enjoyed your stay! We hope you consider us again when your travels bring you back to Buffalo.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by a lovely young man. He checked us in and gave us bottles of water and snacks to take up to our room. Our room is very spacious and clean. A lovely hotel!
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Hello!Thank you for taking the time to leave feedback about your stay. I am happy to hear you enjoyed your stay with us and that our team took great care of you. We hope you consider us again when your travels bring you back to Buffalo.

6/10 Okay

Debra

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Hi there!I am sorry we were not able to meet all of your expectations during your stay, we would love the opportunity to make this right for you. We appreciate you taking the time leave feedback about your stay and brining issues to our attention so we can better serve you. We hope you consider us again in your future travels.

10/10 Excellent

Tamara

Super friendly, everything clean and modern. The rooms are large with everything you need and more! Breakfast very delicious, area clean with lots of choices. Def recommend 👍👍
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
Hello!Thank you so much for taking the time to leave feedback about your stay! I am so happy you enjoyed yourself and all of the amazing amenities we have to offer. It was a pleasure having you stay with us and we hope you consider us again in your future travels.

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EV charging was available. This is the reason we chose this hotel.
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Hello!Thank you for taking the time to leave feedback about your stay! It was great to have you as one of our guests and we hope you consider us again in your future travels to Buffalo!

8/10 Good

Brenda

Stayed 8 nights in Jan 2024
Response from GM on Jan 23, 2024
Hi Brenda, Thank you for taking the time to leave feedback about your stay. I am happy to see you enjoyed your stay with us. It was a pleasure to have you as one of our guests, and we hope you consider us again in your future travels to Buffalo.

10/10 Excellent

Bethzaida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very safe, clean and quiet place.
Stayed 8 nights in Dec 2023
Response from GM on Jan 8, 2024
Hi Bethzaida, Thank you for taking the time to leave feedback about your stay! I am happy to hear your stay with enjoyable and all of your expectations were met! It was a pleasure having you stay with us and we hope you consider us again in the future.

6/10 Okay

James

Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 1, 2024
Hello!I am sorry to see you your stay with us fell below your expectations. We thank you for your feedback and hope you consider us again when you travel to Buffalo.

8/10 Good

Jason

Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
HI Jason, Thank you for taking the time to leave feedback about your stay. I am happy to hear your stay was enjoyable! It was a pleasure to have you stay with us and we hope you consider us again in your future travels.

10/10 Excellent

Tasheka

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would visit this hotel again
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Hi Tasheka, Thank you for taking time to leave feedback about your stay. I am so happy to hear that we were able to meet all of your expectations. We look forward to seeing you on your next visit!

10/10 Excellent

Maryann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Shelf under vanity or more shelving in bathroom to give more room for multiple guests in a room to store their toiletries would have made our stay better.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Hi Maryann, Thank you so much for your feedback. It was great to have you stay with us and we hope you consider us again in your future tarvels.

10/10 Excellent

Tioneisha

uu
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Nov 27, 2023
Hi John, Thank you for your feedback. I am happy to hear you enjoyed your stay. It was a pleasure having you stay with us, and we hope you consider us again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Checkin took less than 2 minutes, my room was clean, comfortable and when the car rental didnt have an ice scraper, the manager handed me one and said, "the rental company will return it. Just leave it in the car. A lifesaver! Great stay.
Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Hi There!Thank you for taking time out of your travels to leave feedback about your stay. I am so happy to hear that you had a spectacular experience from check in to check out! We do understand you have many options when booking stays for your travels and we are grateful you chose to stay with us! We hope you consider us again in your future travels to Buffalo.

8/10 Good

Philip, Leland

Stayed 1 night in Oct 2023
Response from GM on Nov 27, 2023
Hi Philip,Thank you for taking the time to leave feedback about your stay. It was a pleasure to have you as one of our guests and we hope you consider us again in your future travels to Buffalo.

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GM on Oct 17, 2023
Hi Vanessa, Thank you for taking the time out of your travels to leave feedback about your stay. I am happy to see all of your expectations were met during your stay. Thank you again for sharing your feedback and we hope you consider us again in your future travels to Buffalo.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was great. Front desk was terrific. My only issue was breakfast - wasn’t food at all. We even left to get breakfast. It was cold and horrible selection.
Stayed 2 nights in Oct 2023
Response from GM on Oct 11, 2023
Dear Brenda, Thank you for taking the time to leave feedback about your stay. I am so happy to hear that we were able to meet you expectations. I am so sorry to hear that our breakfast was not set to our high standards that all of our guests love. I will share this with my management team to see what went on and areas of improvement to avoid this from happening in the future. Thank you for brining this to our attention. It was a pleasure to have you stay with us, and we hope you consider us again when your travels bring you back to Buffalo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 11, 2023
Hello!Thank you for taking the time to leave feedback about your stay! I am so happy you enjoyed your stay and we hope to have the chance to welcome you back again very soon.

10/10 Excellent

Roben C

Liked: Property conditions & facilities
Nice efficiency.
TownCountry Suites was quite nice. Rooms are well appointed with small appliances. King size bed was comfortable. Overall satisfied.
Stayed 3 nights in Sep 2023
Response from GM on Oct 2, 2023
Hi Roben!That you for stopping by to leave feedback about your stay! I am happy to hear that all of your expectations were met! We hope you consider us again in your future travels to Buffalo!

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. Nice service
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Hi Kevin!It was a pleasure having you stay with us, and we thank you for taking the time to leave feedback about your stay. I am so happy we were able to meet your expectations and deliver the amazing service our guests deserve. We hope you consider us again in your future travels to Buffalo.

10/10 Excellent

Juanita

Liked: Amenities, property conditions & facilities
Clean , quiet friendly staff
Stayed 4 nights in Sep 2023
Response from GM on Sep 24, 2023
Hi Juanita! Thank you for taking the time out of your travels to leave feedback about your stay! I am so happy to hear your your stay with enjoyable and that our team took amazing care of you! It was a pleasure having you stay with us and we hope you consider us again in your future travels.

10/10 Excellent

Hanif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice last minute place to stay.
My wife and I wanted to stay close to Buffalo airport. This worked out to be the best last minute place to stay. It didn't have a hot tub but there was a pool and it was very comfortable.
Stayed 1 night in Sep 2023
Response from GM on Sep 21, 2023
HI Hanif!Thank you for taking the time to leave feedback about your stay! I am happy to hear that you enjoyed your stay. We hope you consider us again in future travels.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 21, 2023
HI Michael,Thank you for taking the time to leave feedback about your stay. We appreciate your kind review and hope to see you again soon!

10/10 Excellent

Caleigh

Stayed 1 night in Sep 2023
Response from GM on Oct 11, 2023
HI Caleigh,I am so happy to hear you enjoyed your stay and that all of your expectations were met. We hope you consider us again when your future travels bring you back to Buffalo.

6/10 Okay

Kalpesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from GM on Aug 22, 2023
Hi Keith, Thank you for stopping in to leave feedback about your stay. I am happy to hear that all of your expectations were met during your stay. It was a pleasure to have you stay with us, and we hope to have the pleasure of welcoming you back again very soon.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!! Will stay again for sure.
Response from GM on Aug 9, 2023
Hi Simone!I am so happy to hear that you had a spectacular stay with us! It was a pleasure to have you as one of our guests and we thank you for taking the time to leave feedback about your stay. We wish you safe travels and hope you consider us again!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 7, 2023
Hi Marc!I am happy to see you enjoyed your stay with us! Thank you for taking the time out of your travels to leave feedback about your stay. It was a pleasure to have you stay with us and we hope you consider us again in your future travels!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff on the pm shift are superior. The young man who took care of my family and I was professional, knowledgeable, friendly and kind.
Stayed 3 nights in Jul 2023
Response from GM on Jul 31, 2023
Hi Tammy!Thank you for taking the time to leave feedback about your stay! I am happy to hear you enjoyed your stay, and that our team delivered amazing service. We hope you think of us again when you traveling back to Buffalo.

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value. Helpful and detail-oriented staff.
Stayed 7 nights in Jul 2023
Response from GM on Jul 21, 2023
Hi Edgar!I am happy to hear our amazing team took great care of you! It was a pleasure to have you stay with is, and we hope you think of us again when you come back to Buffalo!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 21, 2023
Thank you for taking the time to leave feedback about your stay. I am happy to hear you enjoyed your stay. We hope you consider us again when your travels bring you back to Buffalo.

10/10 Excellent

admassu

Liked: Cleanliness, staff & service, property conditions & facilities
customer service was great.
Stayed 11 nights in Jun 2023
Response from GM on Jul 17, 2023
HI Admassu, It was a pleasure to have you stay with us, and we thank you for taking the time to leave feedback about your stay. I am so happy to hear our team took amazing care of you. We wish you safe travels and hope you consider us again in your future travels to Buffalo.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Across from airport but rooms are quiet.
Stayed 1 night in Jul 2023
Response from GM on Jul 10, 2023
Hi Jessica!Thank you for taking the time to tell us about your stay! I am happy to see your stay with enjoyable. We hope you consider us again when you travel back to Buffalo.

10/10 Excellent

Ashley

Stayed 3 nights in Jul 2023
Response from GM on Jul 10, 2023
Hi Ashley!Thank you for stopping by to leave feedback about your stay. We appreciate your generous review and are so happy you enjoyed your stay. It was a pleasure having you stay with us and we hope you consider us again the next time you visit Buffalo.

10/10 Excellent

Rajagopal

Stayed 2 nights in Jul 2023
Response from GM on Jul 31, 2023
Thank you for taking the time to leave feedback about your stay, it was a pleasure to have you stay with us and we hope you consider us again in your future travels.

8/10 Good

AVIDEL VEGA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
thank all.
Stayed 4 nights in Jun 2023
Response from GM on Jun 29, 2023
Dear Avidel, Thank you for staying with us and taking the time to leave feedback about your stay! I am happy to see you enjoyed your stay with us. Please think of us again the next time you travel to Buffalo.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our 6 night stay was great. The beds/pillows were comfortable and the coffee was really good!! The breakfast was very nice for my husband and daughter. I unfortunately have a lot of food allergies and there wasn't much I could eat. We used the poo A LOT but missed a hot tub! The staff was wonderful, made us feel welcome and appreciated! They were extremely helpful with holding our luggage after chech out due to a late flight! We will definitely stay here again!! THANK YOU!
Stayed 6 nights in Jun 2023
Response from GM on Jun 28, 2023
Hi Tiffany!It was a pleasure to have you stay with us, and I happy to see that you enjoyed your stay and felt more than welcome while a guest here. I am so sorry that you were limited on breakfast options; should you plan on visiting us again, feel free to reach out with any dietary restrictions and we will do our best to have them on hand prior to your arrival. Thank you for taking the time to leave feedback about your stay, we wish you safe travels and hope you consider us again soon!

10/10 Excellent

Juanita

Stayed 7 nights in Jun 2023

10/10 Excellent

Kenniss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Stayed 3 nights in Jun 2023
Response from GM on Jun 26, 2023
HI Kenniss, I am happy to hear you had a great stay with us! We appreciate you taking the time to leave feedback about you stay! We hope you consider us again when you travel back to Buffalo!

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Arrived to people walking around the property with music playing loudly through their sell phones, even getting on the elevators with music playing. Our floor smelled of food being cooked since almost every door was left propped open. I believe there were multiple families staying ear each other so they left their doors propped open and you could hear all their conversations and movement all night long.
Stayed 1 night in Jun 2023
Response from GM on Jun 21, 2023
Hi Patricia, Thank you for taking the time to leave feedback about your stay. I am sorry to see you did not enjoy your experience with us. We would have been more than happy to move you to a room on another floor for your comfort. We are an extended stay hotel with kitchens that do allow guests for cooking. It was a pleasure to have you stay with us and we hope you give us a chance to better serve you in the future.

8/10 Good

Rotem

Traveled with family
Liked: Cleanliness, staff & service
Overall - great stay!
Stayed 1 night in Jun 2023
Response from GM on Jun 21, 2023
Hello Rotem, Thank you for taking the time to leave feedback about your stay. I am happy to hear you enjoyed your stay with us. It was a pleasure to have you as one of our guests and we hope you consider us again in your future travels.

10/10 Excellent

heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9/10
Overall our stay was great for our weekend trip. Only downfall was the breakfast in the morning, make sure you get there early, it gets emptied pretty quickly. Would stay again though.
Stayed 2 nights in Jun 2023
Response from GM on Jun 19, 2023
Dear Heather, Thank you for taking the time to leave feedback about your stay. I am so sorry to hear breakfast was not kept fully stocked, we will work with our breakfast team to make sure this addressed. It was a pleasure to have you stay with us and we hope you consider us again in the future!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I knew their names
The guy who checked us in was good and kind. Throughout our stay, he quickly fulfilled requests for extra keys, extra bedding, and games. The housekeeping and breakfast staff were friendly too!
Stayed 3 nights in Jun 2023
Response from GM on Jun 16, 2023
Hello!I am happy to hear that you had a great stay with us, and that our amazing team took great care of you! Thank you so much for taking the time to leave feedback about your stay. It was a pleasure to have you stay with us, and we hope you consider us again in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from GM on Jun 16, 2023
Hello!Thank you for stopping by to leave feedback about your stay. I am happy to see you had a spectacular visit! We hope you consider us again in your future travels!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service from the staff during check in. Later, they quickly let us have a late check out. This made our stay wonderful. Breakfast was good, but not great.
Stayed 3 nights in Jun 2023
Response from GM on Jun 15, 2023
Hi Norman!Thank you for taking the time to leave feedback about your stay, it is heard to see your stay was spectacular and you felt more than welcome! We are continually working on guest satisfaction with our breakfast, and encourage any ideas or items guests would like us to add! It was a pleasure having you stay with us, and we hope you consider us again when your travels bring you back to Buffalo.

10/10 Excellent

Takina

Stayed 3 nights in Jun 2023
Response from GM on Jul 3, 2023
Hi Takina, Thank you for your kind review, I am happy to see you enjoyed your stay with us. Please think of us again when your travels bring you back to Buffalo.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for families.
Stayed 2 nights in Jun 2023
Response from GM on Jun 5, 2023
Hi Derek,Thank you for taking the time to leave feedback about your stay. I am happy to hear that you had an amazing stay with us. It was a pleasure to have you as one of our guests and we hope you consider us again when your travel back to Buffalo!!

8/10 Good

Yogeshwar reddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay with family
Stayed 3 nights in May 2023
Response from GM on May 31, 2023
Dear Yogeshwar, Thank you for stopping by to leave feedback about your stay. I am so happy to hear that you and your family had an enjoyable stay. It was a pleasure to have you as one of our guests and we hope you consider us again when your travels bring you back to the area.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from GM on May 26, 2023
Hi Karen!Thank you so much for taking the time to leave feedback about your stay. I am so glad you enjoyed your stay. It was a pleasure to have you stay with us and we hope you consider us again in your future travels.