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Rating 10 - Excellent. 1 out of 19 reviews" "
10 - Excellent
1
Rating 8 - Good. 10 out of 19 reviews" "
8 - Good
10
Rating 6 - Okay. 5 out of 19 reviews" "
6 - Okay
5
Rating 4 - Poor. 1 out of 19 reviews" "
4 - Poor
1
Rating 2 - Terrible. 2 out of 19 reviews" "
2 - Terrible
2
7.6/10
Cleanliness
7.4/10
Staff & service
6.8/10
Property conditions & facilities
5.0/10
Eco-friendliness
Reviews
8/10 Good
Verified traveler
Feb 24, 2020
Verified traveler
Stayed 9 nights in Feb 2020
Response from Kubcel on Mar 18, 2020
Dear Valued Guest,
Thank you for rating our property!
Stayed 6 nights and services were good throughout that time. Hotel is not fancy but staff are very helpful and the restaurant has a few good options. The building has an excellent gym. Only complaint about the rooms was the hard mattress. For the price, I would stay there again
austen
Response from Celestin on Jun 21, 2016
Dear Valued Guest,
Thanks for your time to write this review. I am glad you enjoyed most of our services.Sorry for the hard mattress. That one though medically recommended is not confortable for some guests. But on your next time to our hotel, please advise so that we avail for you a softer mattress. Thanks for recommending us to others.
6/10 Okay
Verified traveler
Aug 19, 2014
Disliked: Cleanliness, staff & service
try to fool me. even on check out, they told me that remain some payments, i show them my invoce, its now they said ok.
Verified traveler
Response from Celestin on Jun 21, 2016
Dear Valued Guest,
Thank you for taking time to write this review. Sorry for the disturbance about payment which was due to some confusion. I hope you will come again to our hotel.
Hotel is really nice, located 15 mins by taxi from downtown. Restaurnt was pretty good with affordable prices, bed was a very firm super king with mozzie net. Water was always available in the taps, power avail off generator but not the air con unless mains power is on, a bad point as its not on very often and no fans are provided either so for most of the time you have no fan or air con. Staff were really nice.
Verified traveler
Response from Celestin on Jun 21, 2016
Dear Valued Guest,
Thanks for taking time to write this review. I am glad you enjoyed most of our services. Sorry for the missing AC which was due to general lack of electricity in the country. So we were obliged to avail AC generally at night only when guests are supposed to be in rooms. Fortunately, nowadays the problem of power is no morethere. Thanks for recommending us to others.
Pleasant hotel but the mattress was very hard and I had not realised how far out of Bujumbura it was.
Verified traveler
Response from Celestin on Jun 21, 2016
Dear Valued Guest,
Thanks for taking time to write this review. I am happy you enjoyed our service though the mattress was hard for you. That mattress though medically recommended is not confortable for some of our guests but when advised, we happen to avail a softer one. Our hotel is maximum 10 min(by car) out of downtown of Bujumbura, so not far from Bujumbura. I hope you wanted to mean our hotel is farther from your office.
Thanks once more!
The hotel is pleasant, staff very nice and comfort level adequate. There is a gym and buffet breakfast. The isolated located is the main draw back - unless you are attending a conference in the hotel, in which case staying at the hotel is a very good option. The hotel is located on a empty road on the outskirts of town, and you will need your own transport to go to shops and restaurants. The guard will follow you to the only local restaurant/bar (200 m) since it is not considered safe to walk on the street on your own. The restaurant staff will walk you back to the hotel. All in all a pleasant experience.
Patrick
Response from Celestin on Jun 21, 2016
Dear Valued Guest,
Thanks for taking time to write this review. It is a great joy to me to hear that that you have got good experience with our facilities, staff and services. Dear guest, I hope the staff followed you to ensure your securuty because at night thieves may rob you especially when you look stranger. So it is not considered unsafe to walk on the street by your own, but at night and to some uninhabited area. For transport, the Reception staff is always eager to book a taxi for anyone who whish to.
Thanks for recommending us to others!
Excellent price/quality ratio, with a warm service
An impressively welcoming and smiling staff! Quite rare around here.
Everyone was so attentive to my needs, I was impressed (and touched).
The fitness room in the hotel is very practical and the opening hours very convenient (6am to 8:30 pm).
The room decoration could be easily improved through batiks or paintings on the walls. A little more light (yellow one) in the room would be perfect.
Given the human warm welcome, I'll be coming back with pleasure.
passé deux nuits : très bruyant (cérémonies près des chambres et groupe électrogène en prenant le petit déjeuner...). Pas d'ascenseur et beaucoup de marches, petit déjeuner pas mal surtout avec fruits mais consignes à revoir (une personne à sorti mes toasts avec sa main pour les déposer sur la table!). Pas d'attache douche, porte de la chambre difficile à ouvrir ... Beau jardin cependant !
Claude
Response from Kubcel on Mar 18, 2020
Cher Visiteur,
Merci de prendre votre temps pour la rédaction de cet avis. Nous sommes reconnaissants que vous nous signalez ce que vous avez aimé et ce que vous n'avez pas aimé. Comme vous proposez, des améliorations significatives sont en cours.
8/10 Good
Conny
Sep 18, 2014
Liked: Cleanliness, staff & service
Trevlig atmosfär
Ett bra medelklasshotell med god service och god mat.
Conny
Response from Celestin on Jun 21, 2016
Dear Valued Guest,
Thanks a lot for your time to write this review. I am glad you enjoyed our facilities and food. Thanks for recommending us to others;
Calme, pas trop loin du centre, des chambres tout à fait correctes, une belle salle de sport, un restaurant correct, nous avons apprécié l'amabilité et la disponibilité de la direction et de toute l'équipe
Dear Valued Guest,
Thank you for writing this review. It is good you enjoyed our hotel though you did not like our food. Sorry for that.
6/10 Okay
Verified traveler
Feb 1, 2014
Disliked: Cleanliness
Verified traveler
6/10 Okay
Ola Nordmann
Nov 29, 2013
Liked: Cleanliness, staff & service
Hyggelig hotel
Hyggelig hotel i kort avstand til hovedstaden Bujumbura. 5-6 minutter med taxi til centrum. Rolig beliggenhet.
Ola Nordmann
Response from Celestin on Jun 21, 2016
Dear Valued Guest,
Thanks alot for taking your time to write this review. It is my joy that you had good experience with our facilities and services. Thanks for recommending us to others.
Une très bonne impression, personnel très gentil et très professionnel. Parfait pour un voyage professionnel car bon débit Internet, possibilité d'imprimer des documents, calme. Bon rapport qualité/prix
Verified traveler
Response from Celestin on Jun 21, 2016
Cher client,
Merci de prendre ce temps pour écrire cet avis. Nous sommes content que vous avez eu une très bonne expérience avec nos services,équipements et surtout avec notre staff.
Merci beaucoup encore une fois de nous recommander à d'autres personnes.
8/10 Good
Verified traveler
Feb 11, 2013
Liked: Cleanliness, staff & service
Gutes Preis-Leistungsverhältnis
Gutes Preis-Leistungsverhältnis gemessen an dem was in der Stadt verfügbar ist.