Ratings based on 849 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buenos Aires

Feliz con la eleccion que hicimos!

Posted Mar 25, 2015
El hotel tiene una muy buena ubicacion, con lugares para comer y pasear muy cerca y a una cuadra de acceso a medios de comunicacion. El personal muy atento y el hotel prolijo y limpio. Nos dieron una habitacion en un piso alto y con una hermosa vista. La cama muy comoda.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mauritius

Posted Mar 24, 2015
One of the best hotels I have been to. Lots of shopping malls within walking distance.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Frankfurt

Gutes Hotel in zentraler Lage

Posted Mar 17, 2015
Wir verbrachten 3 Nächte in diesem Hotel das sehr zentral liegt und waren zufrieden.
Comment from Hotel Management
Mar 18, 2015 by Kit, Hotel Management
Dear püppelchen, Thank you for your feedback, I am happy to note that you enjoyed our great location and we look forward to welcome you back during your next stay in Kuala Lumpur! Mark Losi
3 out of 5
by A verified travelerfrom Queensland

Should be better for the price.

Posted Mar 12, 2015
Pros: The staff and common areas.
Cons: The bathroom and lighting. The worn paint
Location: Location is perfect.
The hotel foyer area conveys a very different story than the rooms. We had two deluxe rooms on the same floor (13th) and both were tired and showing signs of wear which could be rectified with some painting and updating of the bathroom in particular. The water pressure in the shower was great but the overhead lighting was pathetic. My bar fridge was empty, turned off and smelled stale. My friends fridge was on and stocked with cans of soft drink. I had a welcome fruit bowl on the coffee table and she had nothing. Our beds were clean and comfortable but my air con was hopeless and did nothing to cool the room even with the thermostat set to 19 degrees and the fan running flat out. On the day of our night departure we were allowed to leave our luggage in the store room and use the ladies showers in the pool area to change before catching a taxi to the airport. The staff were helpful and friendly but with so many other great hotels in the area I would suggest you look elsewhere.
Comment from Hotel Management
Mar 16, 2015 by Kit , Hotel Management
Dear Diane Thank you for taking the time in share your feedback. I am sorry to read your stay did not meet your expectations. I have taken note of your feedback and have shared with team for their review and improvement. We look forward to welcoming you back in the near future. Mark Losi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NZ

Convenient location in the city

Posted Mar 10, 2015
Pros: Location and size of room
Cons: Receptionist may will benefit with customer service training
Location: Sungai Wang shopping is directly opposite. Lots of fashion shops. Pavilion is walking distance. Love to eat at their food court at the basement.
Hotel is located right in the heRt of the city near to many shopping malls and eating places. Walk to Pavilion shopping mall, also can get free bus to Petaling Street and KLCC. Rooms are clean and spacious. Getting the good rate from Expedia makes it really value for money. Receptionists don't smile but the doormen and security guards are very friendly. Highly recommend
Comment from Hotel Management
Mar 16, 2015 by Kit , Hotel Management
Dear Funjp, Thank you for taking the time in share your feedback. I am delighted to learn that you enjoyed our great location, rest assured that your feedback has been shared with the relevant department heads involved for remedial improvement. We look forward to welcoming you back in the near future. Mark Losi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Good location

Posted Mar 9, 2015
Pros: Good location to shops and restaurants
Cons: Some staff at reception are more helpful than others
Location: Plenty of places to eat and shop.Near to monorail
Pleased with our room first time round.We stayed 3 nights on way out to Australia n 3 nights on way back.Nice and quiet but it was noisy on our returned stay because there was connecting door to another room and there was a baby who cried a lot which disturbed our sleep.
4 out of 5
Recommended
for Families
by A verified travelerfrom HONG KONG

靠近LOK10,PAVILION及ALOR STREET

Posted Mar 3, 2015
Pros: 地點非常方便
Location: 靠近LOK10,PAVILION及ALOR STREET, 從PAVILION可以行半小時行人天橋到雙子塔
地點非常方便,農曆新年的時候去酒店有舞獅表演。不知道是不是農曆新年的緣故,酒店人員還送了些桔和朱古力上來。工作人員都非常親切,令我非常安心。
Comment from Hotel Management
Mar 12, 2015 by Mark Losi, Hotel Management
Dear KAI MEI, Thank you for your feedback. We are glad to learn that you overall had an enjoyable stay and we look forward to see you soon for another memorable hotel experience! Mark Losi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

A very pleasant stay

Posted Mar 3, 2015
Pros: Very convenient location, minutes away from Bukit Bintang monorail station. Staff were really helpful and friendly. Good value for money.
Location: In the shopping belt with lots of good food around.
Had reserved a deluxe king room but was upgraded to an Orchid Club double upon arrival. The room was sufficiently spacious for two and had a very well-designed bathroom with a walk-in closet. Although room was by the main road, windows are sufficiently sound-proofed to lock out the noise from the monorail.
Comment from Hotel Management
Mar 12, 2015 by Mark Losi , Hotel Management
Dear SL, Thank you for your feedback. We are happy that you enjoyed an Orchid Club Room upgrade during your stay. My team and I look forward to see you soon for another memorable hotel experience. Mark Losi
3 out of 5
by A verified travelerfrom München

Stadthotel mit Mängel

Posted Mar 2, 2015
zentrales hotel, jedoch die Sauberkeit des Zimmers ließ zu wünschen übrig (Boden schmutzig, bettdecke schmutzig)
Comment from Hotel Management
Mar 12, 2015 by Mark Losi , Hotel Management
Dear mimi, Thank you for taking the time to share your feedback. I am happy to read that you enjoyed our great location. At the same time, I have also noted your feedback relating to the room cleanliness to be less than expected. I will be sure to share it with our housekeeping team for their review and improvement. Thanks again for sharing your feedback with us and I hope to welcome you back in the future. Mark Losi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

3日間滞在

Posted Feb 22, 2015
Pros: 部屋の広さ、綺麗さ
Cons: 特になし
Location: 徒歩圏内で三越や、屋台街間で行ける。
出張者などが利用するホテルとして、友人チョイスでこのホテルへ。泊まってみると、部屋はコンパクトで 十分なくらいな広さ、他のホテルだとやけに広すぎて使い勝手が悪い場合があるが、このホテルの大きさはちょうどいい感じで、日本人に向いているのではないだろうか。中心市などへも徒歩圏内で行けとても便利な立地。 ただ、内容はわからないが喫煙者の私にとっては、ロビー外とバーのみの喫煙というのは非常につらかった。法律?なのかな。
Comment from Hotel Management
Mar 12, 2015 by Mark Losi , Hotel Management
Dear モハメッド Thank you for your feedback. We are glad to learn that you overall had an enjoyable stay. PARKROYAL Kuala Lumpur is committed to providing our guests and associates with a smoke-free environment. Although smoking is not permitted in hotel rooms, we do provide designated smoking areas to accommodate the needs of guests who smoke. We do hope to welcoming you back in the near future. Mark Losi