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Fantastic property stayed here before. All I will say is that the service for breakfast and dinner was really poor - and what I mean is that there seemed to be young staff untrained and no management oversight. So orders were wrong for every table. The staff didn’t understand the menu or wine list. And the breakfast menu as wrong and cold each day. Needs improving.
Peter
Stayed 2 nights in Feb 2024
Response from Bay Tree Hotel on Feb 20, 2024
Thank you for taking the time to leave your feedback. I'm sorry to hear your experience was not up to the standard it should have been. All notes will be passed on to the appropriate departments to help ensure an experience like yours won't happen again. We hope to welcome you back again to provide you with our usual high standards.Becky HannisGeneral Manager
Only problem we had was ordering porridge at breakfast on first day. No oat milk so had coconut milk instead. When it arrived was tepid at best.
Second morning, no porridge available !
hambi
Stayed 2 nights in Jan 2024
Response from The Bay Tree Team on Jan 30, 2024
Thank you for taking the time to provide us with your feedback.
We had a really lovely stay at The Bay Tree. The room was spacious, clean and had a cosy vibe. The breakfast was great and the Christmas themed interiors were beautiful. Staff were friendly and great location. They did oat milk with my breakfast which I was very happy with! Can’t complain at all.
Laura
Stayed 1 night in Dec 2023
Response from The Bay Tree Team on Jan 30, 2024
Thank you for your lovely review. We hope to welcome you back soon.
A very old building with lots of rooms where you can easily get lost but very frindly staff can show you the way. It was a very cold day and that was reflected inside despite fires. A better stocked cask ale would have been preferrred and the full English breakfast was basic and bacon reheated.
Richard
Stayed 1 night in Nov 2023
Response from The Bay Tree Team on Jan 30, 2024
Thank you for taking the time to provide your feedback.
We would highly recommend this lovely hotel. Our room was lovely, the bed and pillows extremely comfortable. The complimentary tea and coffee was excellent. Our evening meal and breakfast was exceptional and all the staff were extremely helpful. We will definately book again! Thank you
Wendy
Stayed 1 night in Oct 2023
Response from The Bay Tree Team on Oct 12, 2023
Thank you so much for such a lovely review. We are delighted you enjoyed your stay and cannot wait to welcome you back.
Attic room was very hot during hot weather and unfortunately the fire alarm went off 1. 30 am in the morning. So not relaxing. Breakfast very good choice.
Linda
Stayed 1 night in Sep 2023
Response from The Bay Tree Team on Sep 13, 2023
Thank you for taking the time to provide your feedback.
Wonderful stay, beautiful surroundings and lovely room. Food was delicious. A great way to recharge and relax. Staff are fantastic, so friendly and helpful.
Sharon
Stayed 1 night in Jul 2023
Response from The Bay Tree Team on Aug 1, 2023
Thank you very much. This is so lovely to hear! We hope to welcome you back when you are next visiting Burford.
Not to the standard I would expected for a 4 star hotel. The bed cover, curtains, carpets and walls of the room were very dirty. Would not book again.
Sharon
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on Jun 26, 2023
Hi Sharon,I am really sorry to hear this. It is a shame it wasn't mentioned to reception upon check out so we could have tried to rectify while you were here.Thank you for taking the time to provide your feedback.
Fabulous stay from check in to check out! Friendly attentive staff, beautiful accommodation. Room up graded on arrival. Evening meal was one of the best steaks we have both had. Excellent old fashioned cocktail.
Hotel is central for the town with parking available.
Julie
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on Jun 22, 2023
Thank you for such wonderful feedback. We hope to welcome you back in the future.
Enjoyed our stay at the Bay Tree. Great location for shopping in Buford, and access to the Cotswolds. Our room was lovely, and very comfortable. The reception and restaurant Services were exceptional. The only downer was that the room was a loud location.
Claire
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on Jun 12, 2023
Thank you for your lovely feedback. We hope to welcome you again when you are next visiting the Cotswolds.
Friendly and happy staff made this one-night stay a real treat.
Lovely historic building with a nice garden and characterful bar.
Easy parking at the back - which is important so close to a very popular main street with its shops and pubs.
Excellent quality and choice for 'main items' at breakfast - nicest smoked salmon and scrambled eggs I can remember!
Chris
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on Jun 12, 2023
Thank you Chris for taking the time to leave us such a lovely review. We hope to welcome you back again in the future.
Our third visit to this exceptional hotel.
Once again we had a lovely stay.
The staff are so welcoming and can’t do enough to make sure you enjoy it to the full.
Beautiful rooms and delicious breakfast in the dining room overlooking the garden.
Situated within five minutes walk from the town centre.
We will be back!
Christine
Stayed 2 nights in Jun 2023
Response from The Bay Tree Team on Jun 12, 2023
Thank you so much, this is wonderful to read. We look forward to welcoming you back for a fourth time!
Burford is all honey-coloured stone and the Bay Tree Hotel is no different. Our room (Asthall) was very comfortable and clean. It was located in the annex, separated from the main building by a small road. The hotel itself is just off the high street, which is a typical tourist centre with coffee shops and antique stores.
Breakfast was good - full English! We also booked the evening meal in the restaurant which has a lovely view over the walled garden. Dinner was also very good - Squash and sage ravioli for my wife and catch of the day (pan-fried sea bass) for me. Desserts also very good, though my wife struggled with the sticky toffee pudding (a bit heavy).
Shaun
Stayed 1 night in Apr 2023
Response from Bay Tree on May 12, 2023
Thank you so much for such a lovely review. These photos are beautiful! We hope to welcome you back in the future. Kindest regards, The Bay Tree Team
Location, atmosphere, view from the room, comfort, excellent dinner and breakfast cooked to order all made for a memorable and impressive stay, which made us want to return. All staff were friendly and attentive but in a relaxed and informal way. We really enjoyed it !
Stephen
Stayed 1 night in Apr 2023
Response from The Bay Tree Team on Apr 23, 2023
This is so nice to hear. Thank you for taking the time to leave such lovely feedback. We hope to welcome you back when you are next visiting Burford
A lovely overnight stay. Good location for walking into Burford and all its lovely shops. The food in The Bay Tree was delicious. Looking forward to returning.
Caroline
Stayed 1 night in Apr 2023
Response from The Bay Tree Team on Apr 23, 2023
Thank you for your kind words. We look forward to welcoming you back
Beautiful room, super bathroom (although the shower only had scalding hot water with no possibilty of adjusting) and all very clean.
The food was the problem which they need to address. Several items on menu were unavailable on both nights and we had to wait a very long time before the meals arrived. The quality was excellent but just luke warm, which spoilt the meals. It had obviously been sat plated up for sone time (hence our wait) before someone decided to serve it. The food wasnt cheap and would have been delicious.
All in all, it was such a shame and let the hotel down on what otherwise would have been a lovely stay
Paul
Stayed 2 nights in Mar 2023
Response from The Bay Tree Team on Mar 27, 2023
Thank you for taking the time to provide us with your feedback. I am delighted to hear you loved your room. I am sorry that you were disappointed with your experience in the restaurant. I will pass your feedback on to our General Manager and Head Chef to ensure this does not happen again.We do hope to welcome you back when you are next visiting Burford.
Visited the Bay Tree before and always an excellent stay. Rooms are beautiful and each one unique, staff very helpful and friendly, food delicious, cocktails need to be tried, location brilliant. Really feels like a comforting, special and relaxing break.
Sharon
Stayed 1 night in Mar 2023
Response from The Bay Tree Team on Mar 24, 2023
Thank you for your lovely words. We hope to welcome you back in the future.