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Reviews of Crisol Puerta de Burgos

4 out of 5
Crisol Puerta de Burgos
Calle Vitoria 69, Burgos, Burgos

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 464 reviews" "
Rating 8 - Good. 192 out of 464 reviews" "
Rating 6 - Okay. 103 out of 464 reviews" "
Rating 4 - Poor. 41 out of 464 reviews" "
Rating 2 - Terrible. 20 out of 464 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Orestes, RALEIGH

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was kind and helpful, but the hotel itself was terrible. I could barely sleep well, for the bed and mattresses were terrible. I woke up with backache every morning. I cannot recommend this hotel at all.

8/10 Good

Kenneth

Stayed 1 night in May 2023

4/10 Poor

i

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
The staff were very nice and the hotel was clean. However the hotel advertises car parking, yet when i arrived there wasnt any and i had to park on a street 10 mins walk away. My room (310) was very tired and in desperate need of refurbishing. There was no iron or complimentary water in the room. The room service is supplied by a local takeaway and delivered to your room by a local takeaway. This is not really a problem if they get your order right and its prompt. Mine was late and they didn't bring what i ordered. My room was very noisy as its next to the road and the windows are single glazed with little soundproofing. I would not recommend or stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Marianne

Stayed 1 night in Jan 2022

6/10 Okay

Vitor

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very nice and pleasant receptionist, entry hall is impressive not so much the rest of the hotel, says is a 4 star and it probably was about 10 years ago, needs a bit of TLC. Still nice place for a break, quiet and central.
Stayed 1 night in Jan 2022

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good road-trip stopover, 3.5! Stars
Good value for money. You can hear traffic as glass windows isolation is not that good but given it’s a quiet place we slept well. For a road-trip stopover is more than fine. Rooms are spacious and beds comfortable. It has a large bathroom with great shower.
Stayed 1 night in Oct 2021

8/10 Good

Manuela

Traveled with family
Liked: Staff & service
The location is perfect, the hotel needs a bit of work in the building, cleanliness of the exterior
Stayed 1 night in Oct 2021

6/10 Okay

keith

Overnight stay
Staff friendly, disappointed restaurant not open.
Stayed 1 night in Oct 2021

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The pits
A hotel that says its a four star but barely merits a one. Wayer dames to corridors, dirty floors, peelibg paint. The worst hotel i have stayed in usung hotels.com. bitterly disappointed
Dirty floor in bathroom
Peeling halls
Wall damage
Ceiling damage
Stayed 1 night in Sep 2021

10/10 Excellent

José nataren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Aug 2021

6/10 Okay

claudia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel could use a little more update specially in the rooms. Beds move to much, contains are I fly, old and dirty. Parking is horrible. Buffet for breakfast is too limited.
Stayed 1 night in Jun 2021

6/10 Okay

Andres

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

ROGERIO

Business traveler
Liked: Cleanliness, room comfort
Not car park available there and very hard to find space at streets
Stayed 1 night in Apr 2021

8/10 Good

Ian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

VirtualV, UK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, pleasant place to stay. Staircase leading to garage is quite old and could do with an upgrade, but that is a minor thing. Wish there was a gym in this hotel, it would make it the ideal place to stay.
Stayed 1 night in Mar 2020

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Jacques

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the room is too tight, no air condition, the comfort of the bed is ok, and there is a flies in our room. The hotel is old.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness is the word. I felt safe and the staff is very helpful and ready to assist. The prices are good.
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Burgos travellers.
Great hotel on the edge of the city centreBus stop right by the hotel and number1 takes you right to the centre within a couple of minutes. Hotel is modern and clean; staff/reception staff very helpful and friendly. Room very large and comfortable and bathroom very modern and spotlessly clean. Very easy to park around by the hotel but underground garage available at 12 Euros per night.
Stayed 2 nights in Jun 2019

8/10 Good

KO, Barcelona, Spain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good service on the part of the staff. The facilities need a bit of upgrading.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

4/10 Poor

Wozza, Charente, France

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Visited early October with temperature in low twenties - room had been in the sun all day and was absolutely roasting. Aircon not working / turned off for 'winter'. Right near a main road, so leaving windows open not an option. Wouldn't sell me a beer at 2302, as bar had closed - at 2300. Said to use the minibar.
Stayed 1 night in Oct 2018

6/10 Okay

Alan

Disliked: Staff & service, property conditions & facilities
Cheap and cheerful?
Not much like the photos!
Stayed 2 nights in Oct 2018

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Parking was n a problem, when we arrived we where asked if we had a parking reservation. This was not disclosed in the brochure of the hotel, staff was unfriendly.
Stayed 1 night in Sep 2018

6/10 Okay

paul

certainly not a 4 star hotel
Stayed 1 night in Sep 2018

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Lissette, Miami

Liked: Staff & service
Not as I thought the restaurant very small and the breakfast compared to other hotels was not great
Stayed 1 night in Aug 2018

10/10 Excellent

Paulius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very professional stuff.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

6/10 Okay

Christopher

The hotel is tired and the restaurant is poor. Also limited bar facilities.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The hotel rooms needed an update and there is a smell throughout, maybe cheap cleaning materials.
Stayed 1 night in Apr 2018

8/10 Good

claudia

Liked: Cleanliness, staff & service, room comfort
A 3 star hotel maximum
My stay was short, the hotel was good, just a little careless of some things to be 4 stars. my curtains had holes, the paint on the wall the same, the hallways outside my room the ceiling was poorly maintained and that makes the appearance not so good

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable hotel, good service.
Easy to find, easy to park, modern and clean, comfortable and quiet hotel. Located not far from the city entrance, with free parking options nearby, it's only a 15-20-minute walk from the city centre too. Highly recommended.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

6/10 Okay

Jacques, Canada

Liked: Cleanliness, staff & service
Good hotel bjt ask for an upper floor.
This hotel is well situated, about a 20 minute walk from the Old City. It is very clean and everything is in working order. The only downside is we had a room on the second floor street side. The walls are not well insulated and you hear the traffic as if your window was open. We still recommend it but ask for a room on the upper floors to minimize the street noise.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Close to downtown
It is close to downtown and the people were nice. Outdated, small beds and charges $12 for parking which is horrible, would not recommend.

8/10 Good

Barry, The UK

Liked: Cleanliness, staff & service
Reliably comfortable and convenient
A quick stop en route

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good distance from the ferry before driving onward
Lovely hotel,very friendly,very clean,good nights sleep.

4/10 Poor

Mr H

Disliked: Staff & service
Avoid if you need to use internet.
WIFI did not work and staff could not do anything about it.

10/10 Excellent

Elisabeth, El Espinar Segovia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel. will go back.
Just excellent in general.

4/10 Poor

marian 19, belfast

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
bad,bad.
very cold reception.no warmth from staff,no help offered at all.the beds were hard and it was very painfull on my back.no bar opened.for alcohol or coffee.i would never recommend or return to anywhere in that area.so disappointed with my week stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

vinnie, uk

Liked: Cleanliness, property conditions & facilities, room comfort
15 mins walk from historic centre. Good hotel, clean and fairly priced.

6/10 Okay

Verified traveler

Liked: Room comfort

8/10 Good

Wayne Stewart, Geelong, Aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Fantastic hotel, bargain for the price. One slight complaint, toiletries were in short supply