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Reviews of Hotel Silken Gran Teatro Burgos

4 out of 5
Hotel Silken Gran Teatro Burgos
Avenida del Arlanzón, 8, Burgos, Burgos

Reviews

8.8

Excellent

Rating 10 - Excellent. 359 out of 713 reviews" "
Rating 8 - Good. 288 out of 713 reviews" "
Rating 6 - Okay. 43 out of 713 reviews" "
Rating 4 - Poor. 16 out of 713 reviews" "
Rating 2 - Terrible. 7 out of 713 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in the middle of the city. The secure parking is excellent and directly below the reception. The front desk staff were all very friendly and helpful. We ate in the hotel restaurant as thanks to the protesting farmers our 6 hour journey took 12 hours instead of 6! The late hour of arrival made it a bit of a hobsons choice but it turned out that every cloud has a silver lining! The set menu was superb as were the staff. I normally avoid hotel restaurants but if you stay here the set 3 course menu is fabulous and fantastic value for money.
Stayed 1 night in Feb 2024
Response from . on Feb 14, 2024
Thank you very much for your review, Ian.All the hotel staff will continue working to offer our guests the best experience.A cordial greeting.The Silken Gran Teatro team

10/10 Excellent

Celestina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing else to say!
Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Located a short walk from the old city centre, opposite a pretty riverside walk, and with onsite underground parking. The hotel and bedroom have a ‘designer vibe’, however the emphasis seemed to be form over function - too much furniture and large arching lamp in the room took away from the usable space, and elements required for breakfast were tidied away in compartments under the buffet bar, making them difficult to find. However, overall I recommend this hotel.
Stayed 1 night in Oct 2023
Response from Hotel Silken Gran Teatro. on Oct 12, 2023
Dear Elizabeth. Thank you for your opinion and comments, that allow us to improve day by day. Best regards.

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel centrally located
We had a great experience in this hotel. Since we arrived, Coral, the receptionist was extremely helpful and able the accommodate are needs since we were traveling with our baby. She was also very helpful showing us in the map the main point of interests.
Stayed 1 night in Jun 2023

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well placed hotel to visit Burgos centre on foot. An easy walk to the cathedral and other sights.
Stayed 1 night in Aug 2023

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing else to ssy
Stayed 2 nights in Jul 2023

8/10 Good

Rose, Stony Point

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel. Staff was very pleasant and helpful. The only think I didn’t like the a/c was not enough and they didn’t offer free water like the other hotels
Stayed 2 nights in Jun 2023
Response from recepcion on Jul 4, 2023
Dear Rose,Thank you so much for your kind comments. We are delighted to know that you have enjoyed your stay with us.We wish you a nice day.The Silken Gran Teatro team

10/10 Excellent

Lidia

Stayed 1 night in Jun 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big hotel. Not much European flare, seems like a hotel we could find in the US but it was nice. We had a large room with a nice desk area. Nice size bathroom with tub shower. Big window that looked out to the river and the pedestrian bridge. Great location, easy walk to main Plaza and restaurants. Staff marked on map the best streets for restaurants and Pintxos. It was quiet while we stayed.

4/10 Poor

David, Hemel Hempstead

Traveled with partner
Disliked: Staff & service, amenities
I requested a double/queen but was given 2 singles pushed together. after much discussion, I eventually got a room with requested bed. The hotel was basic; no coffee making facility or water available. The room was hot and AC was set at 23 degrees and could go lower. Staff completely rude when I requested 2 cups of coffee in morning. I had to have the buffet breakfast or nothing. Would not stay or recommend it. Was the worst we've stayed in over 2 weeks of touring north Spain
Stayed 1 night in May 2023
Response from Hotel Silken Gran Teatro. on May 13, 2023
Dear David. Thank you for your opinion and comments, that allow us to improve day by day. We inform you that double beds are under availability, not guaranteed, and that we don't offer cafeteria service while buffet breakfast service. You always have the option of enjoying our great and complete good quality buffet breakfast. Best regards.

10/10 Excellent

Richard

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good location; loud music at night
Lower rating due to loud music/partying in the lounge at 2-3 AM, which could be heard on the 5th floor. If the rooms are not soundproof enough, the volume should at least be turned down.
Stayed 2 nights in Dec 2022

8/10 Good

Jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does not have coffee/tea making facilites
Stayed 2 nights in Oct 2022
Response from Hotel Silken Gran Teatro. on Nov 17, 2022
Dear Jack. Thank you so much for your opinion and comments. We will take into account your suggestion. Best regards.

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Sep 2022
Response from Francisco on Sep 21, 2022
Gracias por dedicar unos minutos a valorarnos.Un saludo de todo el equipo del Hotel Silken Gran Teatro.

10/10 Excellent

Diego, Buenos Aires

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel. Me gustó mucho la ubicación y las instalaciones. El parking era muy complicado.
Stayed 1 night in May 2022
Response from recepción on Jun 9, 2022
Estimado Diego Gracias por elegirnos para pasar su estancia en Burgos y por el tiempo dedicado en realizar la encuesta para seguir mejorando. Esperamos poder recibirle en futuras visitas a Burgos. Reciba un cordial saludo en nombre de la Dirección y de todo el equipo

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very clean but a bit of tlc required in the room.
Stayed 1 night in Apr 2022
Response from Reception on Apr 25, 2022
Dear Suzzane, thanks for the time used to fill this questionary wich is important to us in order to improve. We are glad your stay with us was satisfactory. We are looking forward to welcome you back again. Kind regards!

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do book the breakfast, park elsewhere
Good staff, amazing breakfast, massive comfy bed, great bathroom. Avoid the car park unless you have a small car or expert at navigating these old twisty, cramped Spanish car-parks. Exiting is hardest and we saw three drivers all taking 5-10 minutes exit, doing umpteen reverses, with wives (like me) directing stressed partners to inch their way out. The parking at the Museum of Human Evolution is supposed to be far safer and less stressful, so try that. But otherwise, while yes the room's a bit moody-dark in the evening, it's a very nice hotel.
Stayed 1 night in Feb 2022
Response from Recepción on Mar 4, 2022
Dear guest, thanks for the time used to fill this questionary wich is important to us in order to improve. We are glad your stay with us was satisfactory. We are looking forward to welcome you back again. Kind regards!

6/10 Okay

Michael a

Liked: Cleanliness, staff & service, property conditions & facilities
Dim!
Darkest hotel ever. Black and grey decor, dimly lit. Garage was the same. I suppose the decor is very stylish, but it is not MY preferred style.
Stayed 1 night in Nov 2021
Response from recepción on Dec 6, 2021
Dear Michael, thanks for the time used to fill this questionary wich is important to us in order to improve. Kind regards!

8/10 Good

RENE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, excellent personnel
Stayed 1 night in Nov 2021
Response from Reception on Dec 6, 2021
Dear Rne, thanks for the time used to fill this questionary. We are glad your stay with us was satisfactory. We will be looking forward to welcome you again soon. Kind regards!

10/10 Excellent

JOSE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Nov 2021
Response from Reception on Dec 6, 2021
Dear Jose, thanks for the time used to fill this questionary wich is important to us in order to improve. We are looking forward to welcome you back soon. Kind regards!

6/10 Okay

MARGARET

Liked: Cleanliness, staff & service, room comfort
Brilliant location, adequate room, good breakfast and efficient bathroom.
Stayed 1 night in Oct 2021
Response from reception on Oct 30, 2021
Dear Margaret, thanks for the time used to fill this questionary wich is important to us in order to improve. We are glad your stay with us was satisfactory. We are looking forward to welcome you back again. Kind regards!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from recepcion on Oct 30, 2021
Estimada Alicia. Gracias por elegirnos para pasar su estancia en Burgos y por el tiempo dedicado en valorranos. Esperamos poder recibirle en futuras visitas a Burgos. Reciba un cordial saludo en nombre de la Dirección y de todo el equipo.

8/10 Good

Diego

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2021
Response from Recepción on Oct 30, 2021
Estimado Diego. Gracias por elegirnos para pasar su estancia en Burgos y por el tiempo dedicado en realizar la encuesta para seguir mejorando. nos alegra haber sido de su agrado. Esperamos poder recibirle en futuras visitas a Burgos. Reciba un cordial saludo en nombre de la Dirección y de todo el equipo

6/10 Okay

Wesley

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Recepcion on Sep 25, 2021
Dear Mr. Wesley thanks for the time used to fill this questionary wich is important to us in order to improve. Kind regards!

8/10 Good

Alice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and great location!
After a tough stay in Santurtzi, this hotel was a welcome upgrade. We enjoyed the breakfast and dinner service, the Sky bar, and the location. My recommendation is for the room itself. It is very dark with poor lighting. The bathroom was spacious but the In order to avoid flooding the bathroom, it is essential to lower the water pressure ☺️ The front desk was very professional. I also recommend instructions be included in the room as to how to reach the front desk by phone on case of emergency. Overall, it was a nice stay. I LOvE Burgos!!!
Stayed 3 nights in Jul 2021
Response from Reception on Jul 31, 2021
Dear Alice, thanks for the time used to fill this questionary wich is important to us in order to improve. We are glad your stay with us was satisfactory. We are looking forward to welcome you back again. Kind regards!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Jun 2021

10/10 Excellent

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
All fine except parking in Burgos is difficult
Stayed 1 night in Jun 2021
Response from recepción on Jun 24, 2021
Dear Bernard, thanks for the time used to fill this questionary wich is important to us in order to improve. We are glad your stay with us was satisfactory. We are looking forward to welcome you back again. Kind regards!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Burgos
A nice surprise to us, clean and a short stroll from the central tourist area. One advice, if driving do not use the garage under the building, is a badly designed and managed.
Stayed 1 night in Sep 2020
Response from recepcion on Oct 5, 2020
Dear Alex, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We will be looking forward to welcome you once again. On behalf the management, Kind Regards

8/10 Good

KYOICHI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from recepcion on Aug 25, 2020
Dear Kyochi, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We are looking forward to welcome you once again.On behalf the management, Kind Regards

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On route to San Sebastian
Hotel is quite central to everything but the town isn't that big. Our room was deceptively small, we had a futon for a bed which was about 18 inches from the bottom to the wall. The wall had a TV monnted on it so tricky getting past. The bathroom looked big but you had to squeeze past the toilet to step into the bath for the shower. Just poor design really as plenty of room. The Skybar on the 8th floor is fabulous, you could have a night there no problem and all the staff were nice.
Stayed 2 nights in Aug 2020
Response from recepcion on Aug 23, 2020
Dear Alan, thanks for choosing us as your hotel in Burgos and also for the time used to fill this feedback.On behalf the management, Kind Regards

10/10 Excellent

Rosana

Stayed 1 night in Aug 2020
Response from recepcion on Aug 18, 2020
Estimada Rosana. Gracias por elegirnos para pasar su estancia en Burgos. Nos alegramos haber sido de su agrado. Esperamos poder recibirle en una futura visita. Reciba un cordial saludo en nombre de la Dirección y de todo el equipo.

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Reception on Nov 14, 2019
Dear Rudy, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We are looking forward to welcome you back again soon. On behalf the management, Kind Regards

6/10 Okay

mr john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Reception on Oct 17, 2019
Dear Mr. John thanks for choosing us as your hotel in Burgos. Thanks also for the feedback. We are sorry youe stay with us was not completly satisfactory. We are looking forward to welcome you once again. Kind Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Reception on Sep 21, 2019
Dear Guest, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We are looking forward to welcome you once again. Kind Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location I would again. Beautiful hotel for a visit.
Stayed 2 nights in Sep 2019
Response from Reception on Sep 18, 2019
Dear Guest, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We are looking forward to welcome you once again. On behalf the management, Kind Regards

10/10 Excellent

Rozina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2019
Response from Reception on Sep 12, 2019
Dear Rozina, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We are looking forward to welcome you once again. On behalf the management, Kind Regards

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from Recepción on Oct 9, 2019
Estimado Cliente, gracias por compartir su opinión con nosotros. Lamentamos que la estancia no fuera del todo de su agrado. Saludos cordiales.

10/10 Excellent

J, Winnipeg

Liked: Cleanliness, staff & service
Loved the location, cleanliness, staff friendliness, and our room was fantastic. Perfect place to stay!
Stayed 1 night in Sep 2019
Response from Reception on Sep 6, 2019
Dear J, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We are looking forward to welcome you once again. On behalf the management, Kind Regards

4/10 Poor

J

Stayed 3 nights in Aug 2019

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful especially assisting us with parking. The room was clean and average size just a pity when in the bathroom the sound proofing was not great you could hear people from the next room and I’m sure vice versa.
Stayed 1 night in Aug 2019
Response from Ana De Pedro on Aug 12, 2019
Dear Jillian, Thank yous so much for your comment. We are sorry about the inconvient of the bathroom area. Kind regards, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from recepcion on Aug 4, 2019
Estimado Cliente, gracias por elegirnos para pasar su estancia en Burgos así como el tiempo dedicado en valorarnos. Nos alegramos que todo fuera de su agrado y esperamos recibirle de nuevo muy pronto. Reciba un cordial saludo.

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 1 night in Jul 2019
Response from Management on Jul 18, 2019
Dear Boris, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was perfect and we would love to welcome you back again soon. Than you also for your kind words. On behalf the management and the staff Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very good location , nice hotel, room without real window...
Stayed 1 night in Jul 2019
Response from Management on Jul 18, 2019
Dear Guest, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was perfect and we would love to welcome you back again soon. Than you also for your kind words. On behalf the management and the staff Kind Regards

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
The hotel is in a lovely location next to the river, and close to the castle and cathedral. We love Burgos, and have stayed in a number of hotels over the years, but now this hotel will be our “go to” choice. It has it’s own secure underground parking. All the staff are very friendly and helpful. The bedrooms and en-suites are spacious.
Stayed 2 nights in Jun 2019
Response from Reception on Jul 3, 2019
Dear Kate, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was perfect and we would love to welcome you back again soon. Than you also for your kind words. On behalf the management and the staff Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful city
overall great I just wish the room was brighter. It was too dark.
Stayed 2 nights in Jun 2019
Response from Reception on Jun 22, 2019
Dear Guest, thank yoy for choosing us as your hotel in Burgos. Thnak you for your feed back wich helps us to improove. On behalf the Management, kind regards!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service
Very good stay, just a comment about the bathroom sink, needs better cleaning especially around edges..
Stayed 1 night in Jun 2019
Response from Reception on Jun 12, 2019
Daer Javier, thnk you very much for choosing us as your hotel in Burgos and also for the feedback wich is important in order to improove. We will be looking forward to welcome you once again soon. Kind regards!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Asked for a late check out, was told no because they were sold out. Then I asked if I could stay an extra 20 minutes and they agreed. They telephoned me at 15 past the hour asking if I wanted to stay another night and if not it was time to vacate. I replied that I thought they were sold out. A rather inpersonal place.
Stayed 1 night in Jun 2019
Response from Manager on Jun 11, 2019
Dear guest, thanks for the time used to fill this feedback. Sorry for the situation about late check out , the hotel was fully booked and lots of early arrivals coming thats why we couldnt offer a late check out more than 15-20 min, sorry for that; it was a high demand date for the hotel We are looking forward to welcome you back again. kind regards Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An impeccably clean somewhat impersonal and austere hotel.
Stayed 2 nights in Jun 2019
Response from Reception on Jun 7, 2019
Dear Guest, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We are looking forward to welcome you once again. Kind Regards

10/10 Excellent

Andrew#55

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel - Great location - Friendly staff - Highly recommend.
Stayed 1 night in May 2019
Response from Reception on Jun 2, 2019
Dear Andrew, thanks for choosing us as your hotel in Burgos. We are glad your stay with us was satisfactory. We are looking forward to welcome you once again. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the old town and Cathedral. Easy to find. Paid parking
Stayed 1 night in May 2019
Response from Reception on May 25, 2019
Dear guest, Thanks for choosing us as your hotel in Burgos. We are glad your experience with us was satisfactory. We are looking forward to welcome you back again soon. On behalf the management, Kind regards!