“Five Star treatment at a 3 star price”

OK, this is a Best Western off 35 in central Texas. And here I put superb all the way down the list. Why? Cause it's true. The grounds are well kept, the parking lot is free of trash,the glass on the automatic doors is sparkling, as is the lobby. I have been consistently greeted with a smile at every stay, each and every time I walked into the hotel. The carpet is clean, the elevator is clean, the hallways are the same way. You walk into a room way bigger than what you pay for. It's comfortable, simple, functional. Not too noisy, traffic of highway is faint, if noticeable at all. The TV works on all the channels. The hot water is hot, the pressure is good. The prices have always been very fair. The big gold star earner for me though is the attitude of the staff. Friendly and very, very service oriented. I've received this kind of service before, but usually at four star resort. I would not gush if it was just one time, but its been a consistent experience over at least five visits. Best value service equation in central Texas!

“happy, well-fed customer”

The breakfast was fantastic, complete with a cook to help out and keep the yummy food coming. A mini Belgian wafflemaker and a bowl of batter were available for guests to use, gravy, biscuits, eggs, sausage, bacon, white and wheat bread for toast, bagels, muffins, danish, pop tarts, cereal, milk, real orange juice, coffee, hot cocoa...I'm probably forgetting something. The room was great, comfy, the internet was easy to access and fast, no dropping, and no one yelled when we were (as usual) 15 minutes late at checkout. My only complaint, and it is typical of almost all hotels, is that the pool closes at 10pm, opens at 9am. I do not understand, when there is no lifeguard regardless, why the pool always has to close for half of the day. Also, if you are expecting BW rewards points, you can't book through a "third party" such as Expedia. Overall, we'll stay there again.

“I don't know what you want!”

The bed was harder than I like, but every hotel is that away. I stay four nights and they made my bed up each day, but Should have gotten clean sheets. Just like I would of if I had just stayed one night.

“Burleson Trip”

The bathtub was left full of water, but it was clean don't think it was the maids fault. The snack machine had been broken into and you couldn't get a snack. But every thing else was really nice... the people were very friendly... we had a nice stay and will go back again...

“Enjoyable expearance”

The hotel was very pleasing to the eye. The staff very friendly. For once I didn't have to fight with the AC unit, set forget! Complimentary breakfast on time, and fresh daily with plenty of time to meet everyone's needs, from the early riser (me), to the sleepy heads (wife) ;0). The only opportunity I would say is having the smoking rooms mixed with the non-smoking rooms, not cool.

“Could be better”

Spent four nights here during a business trip. Found the front desk staff to be very pleasant and overall service fine. The room was clean and reasonably comfortable, although the bathrooms are rather dark and unpleasant. The sink faucet was annoyingly set back from the sink itself, making it impossible to get your hands under the water without banging them against the back edge of the sink. The free continental breakfast was not very good. The juice dispensers were empty all week long, the food offering was a bit sparse, and don't get me started on the brown water they call coffee. If there's one thing a hotel should offer is a decent hearty cup of coffee - nearly impossible to find in any US hotel, I'm afraid. The hotel is located on a service road off the main highway and access is very roundabout, not convenient from that point of view. It's proximity to Fort Worth was handy as we were able to pop into the city and also get to the smaller town south of there, where we were working during the day. There is absolutely nothing within walking distance, however, except other hotels. So if you want to walk to a restaurant or any shops, forget it, you must drive. I've certainly had worse experiences by far, and I must stress the staff were great, but I don't think I'd stay here again.