Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Feb 5, 2015
Dirtiest hotel I have ever experienced. Sink did not work.
1 out of 5
by A verified traveler

Stay away!

Posted Jan 5, 2015
Cons: overall cleanliness
This was the worse room I've stayed in. Room was terrible. Hairs in the beds, floors not vacuumed, smelled like puke, stains on the floor. Overall the smell of the whole facility was terrible.
Comment from Hotel Management
Jan 14, 2015 by Management, Hotel Management
Thank you for your comments regarding your recent stay at the AmericInn of West Burlington, IA. I have taken your comments and hope to fix all the issues mentioned . We apologize for the inconveniences and hope you will give us another chance to show our improvements on your next trip back to the West Burlington area. Regards, Management
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Salem, WI

Nice location

Posted Dec 31, 2014
Pros: Location. Nice staff.
Cons: Would have liked some fresh fruit for breakfast.
Location: Not much to do in the winter in Burlington.
Person checking us in made an error-was later caught by other staff and fixed. Would have liked 2 soaps-1 also for the shower. Would like fresh fruit for breakfast. Too many carbs! Poor quality donuts. Would have liked more varieties of bagels and crunchy peanut butter. Not keen on using same jar -would have preferred individual packets. There were also several small rocks in the carpeting in our room.
Comment from Hotel Management
Jan 28, 2015 by Trinity, Hotel Management
Thank you for sharing your comments regarding your recent stay at the AmericInn of West Burlington, IA. I am truly sorry that your experience did not meet your expectations. I have spoken with the staff members involved and I am doing everything I can to ensure problems such as these do not occur again in the future. I hope you will give us the opportunity to make this us to you on your next visit. Best Regards, Trinity M
2 out of 5
by A verified travelerfrom PA

Disappointed Guest

Posted Dec 7, 2014
Pros: Nice staff, location, décor near reception area
Cons: Overall room condition
Location: Behind a nice mall.
Overall filthy room. There were lots of hair on the 2nd queen bed. Intermittently working toilet flush. Very slow drain in bath tub. I was given 10% discount voucher for the next visit when I reported my concerns to the lady-staff at the desk. Email me if somebody wants it...
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Nothing to write home about

Posted Nov 1, 2014 on Hotels.com
Just good enough to sleep a night. Hotel staff a bit rude, but room was satisfactory.
1 out of 5
by A verified travelerfrom Iowa

Never staying again!

Posted Oct 24, 2014
Pros: Leaving was the best part. The desk clerks were nice, but it wasn't enough.
Cons: A serious room cleaning, and continual cleaning would be a major step in the right direction.
Location: shopping mall across parking lot, car dealers nearby, home improvement store near.
The first room stank badly, so I moved to another room. Found used/dried washcloth hanging on rear of shower curtain rod. Throw pillows on beds smelled as though they'd not been washed for some time, and the television channels had to be moved through one at a time-not able to go directly to any desired channel. Every television in each room operates the same. Staff seemed pretty sympathetic, but that doesn't help when you're there for several days!! I was at the front desk getting fresh pillowcases when another poor victim asked if my room was as nasty as his?! I told staff I'd never return. Years ago I'd stayed there when the facility was new-it was NOTHING like it used to be!!
2 out of 5
by A verified travelerfrom minnesota

Close to mall and road Construction

Posted Oct 21, 2014
Room was ok. Bathroom was tiny and compact. Room was quiet from surrounding noises like they advertise their soundproofing. Breakfast was the worst. Vèry messy, tables sticky not wiped off from syrup spills. Counter where pancakes were, batter smeared all over, trashcan overflowing, cereal spilled on floor around counters, tables. No staff present to keep it l looking clean. Burnt waffle stuck to wafflemaker. VERY UNIVITING for breakfast..
2 out of 5
by A verified traveler

Posted Oct 20, 2014
Hotel had many issues. Obviously not well taken care of. Many issues with maintenance. Common area toilet closed for much of the session. Room toilet had issues flushing. Kleenex box in room came out of wall. Friends pull out bed in another room broken. Breakfast sub standard for hotel. Generally a fixer upper in my opinion.
3 out of 5
Recommended
for Families
by JJohnsfrom Belview

Posted Sep 1, 2014 on Hotels.com
We had booked a king size bed and received 2 doubles instead. Also the TV remote never worked. Other than those two things it was an okay place to stay.
1 out of 5
Recommended
by A verified traveler

Never again!!!

Posted Aug 26, 2014 on Hotels.com
This hotel is horrible!!! There was nobody at the front desk to assist anyone unless you waited for a few minutes No clean towels for the pool and we were told they would not have any until they did laundry, which never happened. Very poor customer service