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Great basic hotel. Nothing fancy but it was very clean and the staff was polite.
Sarah
Stayed 1 night in Mar 2024
Response from Harry on Mar 27, 2024
Thank you for staying with us. We appreciate your great feedback. We always believe to make a smile on guest's face to serve better than the best.Have A Wonderful Day!!!!Sincerely,Harry PatelFairfield Inn By Marriott
We really liked this hotel, staff were very helpful, nice and professional, all hotel in general is clean, fresh, spacious rooms , all furnished with simple things you need . Great breakfast and coffee 24/7 , love it. Thank you front desk staff for their help and support, really good stay ❤️
Iryna
Stayed 3 nights in Feb 2024
Response from Fairfield Inn By Marriott on Mar 4, 2024
Thank you very much for your great feedback. We believe to make a smile on our guest face by serving better than the best. Wish you have a wonderful day!!!!!!!!
No hot water in the morning, couldn't shower. Internet did not work at all.
Alexander
Stayed 1 night in Feb 2024
8/10 Good
Michael
Jan 31, 2024
Michael
10/10 Excellent
Dede , Frida
Jan 28, 2024
Dede , Frida
Stayed 3 nights in Jan 2024
Response from Harry on Mar 27, 2024
Thank you for staying with us. We appreciate your great feedback. We always believe to make a smile on our guest's face by serving better than the best.Have A Wonderful Day!!!!Sincerely,Harry PatelFairfield Inn By Marriott
Ill say it again, Donna is lovely and accommodates my need to be by lobby each week. Additionally, i injured my foot and she went upstairs and packed a huge bag of ice allowing to fully submerge my foot. She really came through for me at time i needed help. There's a lady in the morning as well as another night guy who have only been pleasant and cheerful in our interactions. Thank you all.
Megan
Stayed 1 night in Jan 2024
10/10 Excellent
Daniel
Dec 30, 2023
Javon at the front desk was friendly and our stay was pleasant :)
Daniel
Stayed 1 night in Dec 2023
Response from jov on Jan 16, 2024
oh thank you so much this is Jovon I really appreciate this happy to know I was able to meet you expectation and looking forward to give also a better service when you get back thanks again and have a great day now.
The receptionist was visibly sick when I checked in. I was concerned for her being on duty as a health risk the rooms are not soundproofed well enough and I could hear clearly noise in the hallway, as well as inside the adjacent rooms.
This property seems to have some water damage that was visible in the hallways and the room smelled very musty because of it. The flooring is old and could use some love. The staff was polite and for one quick night it was fine and had a good breakfast.
The morning of our day of checkin we received an e-mail from the manager of Fairfield Inn by Marriott Burlington Williston that the had to move us to the Delta by Marriott due to unfortunate circumstances. Our reservation included free breakfast but the one they moved us to did not. We talked to the front desk about this and they said they would check into this and there was nothing she could approve. So we went to Delta by Marriott and eventually they got approval and gave us our breakfast at their restaurant. I am rating the Delta by Marriott besides question 1.
They need to put better lighting to enter the parking lot. Driveway is off centered from the sign and there are no lights indicating where the driveway is.
Our room was ridiculously humid. Our clothes felt damp and the wood in the room smelled bad because it was rotting. There was no fan in the bathroom and the bathroom door didn't close properly. Breakfast was convenient, but nothing special. My biggest beef with this property is the $20 charge for services not rendered (high speed internet which I did not use and a beverage from their Market which I did not take). They didn't tell me about this charge at checkout, and I didn't find out about the charges until I returned to Canada. I called and spoke to someone at the hotel who seemed to genuinely care. He advised that he would get back to me within a couple of days. He did not. The hotel did not respond to subsequent calls or emails. Marriott's Customer Service was of no use, and they directed me back to Expedia. Expedia was, unsurprisingly, unable to help. Fortunately MasterCard's Customer Service refunded me the fee. Oh, and the hotel's pool was closed but we did not find out about this until we were there and saw that it was closed. This hotel's location is convenient but I will never stay here again.
Jennifer
Stayed 3 nights in Aug 2023
Response from Robert Smith on Sep 12, 2023
Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please give us a chance to welcome you back in the future.
It was difficult to find the hotel in the dark as the sign was not lit up. We arrived later in the evening and drove past it. The GPS said you have arrived as we zipped by the hotel and turned around to go into the driveway. I realize Vermont does not have lit neon signs like other states but the sign, which is in a bunch of bushes or trees, is difficult to see even in the daytime. I do not believe that the cleaning people ever cleaned our room. We did make the beds everyday and tidied up the room each day before we left. I know they did not go into our room as the coffee cups which we used for taking pills, etc were not replenished. The room was clean when we got there and we kept it as clean as possible during our stay. The breakfast was good and the staff really kept the food replenished and the coffee containers filled. The staff was friendly and pleasant.
Joseph
Stayed 4 nights in Aug 2023
Response from Robert Smith on Sep 3, 2023
Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please give us a chance to welcome you back in the future.
The place was nice and clean. Friendly staffs. Good breakfast. Wished they have a sign where the entrance to the building from the main road because I drive past it twice before I found it. But all in all great place
Tam
Response from Robert Smith on Aug 30, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
Very clean and comfortable. front desk attendant helpful and friendly. Perfect for a one night stay. Close to Burlington shopping area and dining facilities ( 8 minutes car ride)
Sylvie
Stayed 1 night in Aug 2023
Response from Robert Smith on Aug 24, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please give us a chance to welcome you back in the future.
10/10 Excellent
Tina
Jul 28, 2023
Liked: Cleanliness, staff & service, amenities
Very sweet staff ! Will definitely go back . The rooms are very clean as well .
Tina
Stayed 2 nights in Jul 2023
Response from Robert Smith on Aug 8, 2023
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.
Nice shower heads I guess. Other than that, pretty dumpy for $250/night.
Corey
Stayed 1 night in Jul 2023
Response from Robert Smith on Aug 3, 2023
Thank you for being our valued guest and posting your remarks online. We apologize if your room did not meet up to your expectations. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.