Ratings based on 58 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from London
Lovely hotelPosted Jul 25, 2014
Pros: I liked it was out of town and fairly quiet and it had a gym.
Cons: I think the rooms need a bit of tlc and a refurb but it's not nothing that needs to be done desperately.
This is a grade two listed building so you won't find a lift here. The main stairs that lead to the rooms are not the only ones in the hotel. You do end up going up and down before you arrive at your room. however it's well worth the ffort as the rooms are very nice. After returning from my day out my room hadn't been serviced which is really not that much of a problem. I think they had started but go disturbed and forgo to finish it. I went to reception to ask for more milk and told them the room hadn't been done and they were mortified. I joked that a complimentry meal and bottle of wine would suffice and was offered a bottle of wine. I said I was only joking but the receptionist said, "I'm not this shouldn't have happened. Would you like red or white." I went with the white! I refused the offere to have my room done and told them I was okay and just need some more milk and hot chocolate - I love it! I received my wine and hot chocolate within a short time.
for Everyoneby A verified traveler from Tickhill
Very good value and close to the Yorkshire DalesPosted Jul 8, 2014
Pros: Friendly staff, quite cheap
Cons: The heating or pipes in the hotel is noisy and the rooms too hot! Its July for goodness sake.
Location: Only 18 miles from the Yorkshire Dales National Park. Some good Indian restaurants but Birfield town centre is a bit run down
The Check-in was a bit chaotic as they had lost our booking even though I had an Expedia confirmation. However they gave us a complimentary drink while they sorted us out a room. The staff were friendly and the facilities were good considering the very cheap price. We ate in the bar not the restaurant and the food was acceptable. They have a lot of weddings on here and you want to get a room well away from the wedding suite as some other guests complained they had a disturbed night. We didn't have that problem but the noisy pipework and very hot room kept me awake a bit. Weekend breakfast doesn't start until 8 a.m. but they put on an early continental breakfast for those of us going out to the Tour de France.
for Personal Eventby wedding guest from Kendal
no lift and multiple staircasesPosted May 28, 2014 on Hotels.com
64 steps to our room, up and down very confusing, but signed OK! Very comfortable otherwise. A nice touch was that a tray with tea in a pot and complete with milk in a jug, cups and saucers, was delivered to our room before I could get back from reception! We would ask that a waste bin be provided in room.
for Everyoneby Duncan from Nottingham
Great hotels, facilities and rooms but awful food!Posted May 27, 2014
Pros: Rooms, pool, jacuzzi, sauna, steam room, central staircase
Cons: The food. It is shockingly bad. Sack the chef(s)!
First impressions were great, stunning central staircase with stained glass windows leading off reception, plenty of parking, clean and comfy rooms, friendly staff on reception, sauna, jacuzzi, pool and steam room, nice bar (if a little small). But we ordered food from the bar menu in the evening and we're VERY disappointed with the food and it's not cheap. The following morning the breakfast quality was equally disappointing, bordering on disgusting. If they had good chefs I would have given 5 stars.
for Overnight Stay Before Destinationby Judy from Grimsby
No Lifts!Posted May 19, 2014 on Hotels.com
the hotel is a bit of a warren of stairs and corridors with no lifts. Reception did provide someone to take me to my room but I struggled to find my way back with luggage.
for Overnight Stay Before Destinationby A verified traveler
Friendly welcome at tea magnate's former homePosted May 18, 2014 on Hotels.com
The original owner of this house made his fortune as a grocer and owner of a chain of tea shops in the north. It's on a busy road on the outskirts of Burnley, but set back in tree-filled grounds. A lovely building. We found the staff very friendly, and the dinner was superb. Rooms were a good size and comfortable. Down side: no lift/elevator; local radio station playing old songs quite loudly in the dining room, and breakfast buffet had burnt Danish pastries and cheese in sealed wrapped plastic. A bit of training and supervision needed. Oh, and my room faced a blank wall. Ask for one with a view.
for Business Travelersby A verified traveler
Posted May 6, 2014 on Hotels.com
for Business Travelersby TT from London
nothing specialPosted May 3, 2014 on Hotels.com
1 night business trip. Did the job. Faded grandeur. Needs a little tlc. Staff very friendly and helpful. Food was over fussy and service a bit slow. A bit slow at breakfast too.
for Business Travelersby Adam from Loughborough
Great 'country' hotel in the middle of busy townPosted Apr 28, 2014 on Hotels.com
Booked a one night stay in April 2014 as was in Burnley for work. Got a fantastic room rate through hotels.com. The hotel decor is very grand and almost expect to pay more. Room was well equipped, well maintained, quiet and very spacious. bed was very comfy and given I spend on average 10 nights a month in hotels up and down the UK it was one of best nights sleep I've had for a long time in a hotel. Will not hesitate to stay here again.
for Business Travelersby Jasmine from London
Very good conditionsPosted Apr 21, 2014 on Hotels.com
Good quality, good rates and personal very friendly. Would recommend this hotel