Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
65% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Virginia Beach

Posted Apr 18, 2015
The staff was nice, very polite, and helpful. There was no iron in the room the staff found one for me. They even helped me with directions and proximity information that I needed. The bed was comfortable. The room could be updated. The a/c unit was broken, visually it looked bad. The room was fine for the one night I was there. I do appreciate the staff and their helpfulness.
1 out of 5
by A verified travelerfrom Burr Ridge Il

Absolute dump.

Posted Apr 12, 2015
Took 4 tries until I got a manager to get me a clean room. Room had stained carpet, strong smell of mold, 2 ripped chairs, and filthy, drafty window. Hotel is run down and filthy, there's no lounge as advertised, and even the vending machines were broken. Skip the pool and eat their breakfast at your own risk. They use very dim lighting to mask the condition of the dining room and the smell of mold is overwhelming. After not receiving clean towels since check in and finding coffee stains on my sheets I cut my stay short to go somewhere else. Wouldn't credit me for days not used.
2 out of 5
by A verified travelerfrom Puerto Rico

Disappointed

Posted Jan 30, 2015
Pros: Personnel was very kind.
Cons: Remodel rooms.
Location: Not much.
Upon arrival lobby attendant offered us a $100 upgrade to remodeled rooms. I mentioned the I was an Elite Expedia member and no consideration was taken. Bathroom faucets were bad, tiles were badly installed and toilet was loose.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel, good price

Posted Dec 9, 2014 on Hotels.com
We stayed just one night. They are in the middle of renovations, so the main areas were really nice looking, but our room was in need of updating. I understand it takes time to complete renovations, so it wasn't a big deal. The pool was nice. The complimentary breakfast was one of the best I've had at a hotel. I'd stay here again.
5 out of 5
Recommended
for Families
by A verified traveler

Good stay

Posted Nov 12, 2014 on Hotels.com
Had two room with a lot of girls. The kids lived the pool. Room were nothing special, but clean.staff was very accomidating.
3 out of 5
by A verified travelerfrom Illinois

Nice shuttle service but room not so nice

Posted Nov 3, 2014
Pros: Shutttle service
Cons: the room
Location: Not real familar with Chicago area but hotel appeared to be in a nice neighborhood
Reception Desk Clerk was very kind and helpful. Was very efficient in scheduling our shuttle to Midway Airport the next morning and even scheduled a sack breakfast take out since we left so early and the complimentary breakfast was not open yet. She even offered an upgrade room for additional $10.00 which we declined but regretted not accepting the offer. The room was terribly outdated and in bad need of repair such as stains on the ceiling; wallpaper peeling off in room and bathroom; worn and dirty carpet; sink and bathroom vanity was so low it appeared to be for wheelchair handicap
Comment from Hotel Management
Nov 6, 2014 by Russell Smith, Hotel Management
Thanks for you feedback. We offer brand new renovated f enovated rooms ft to all of our expeia and hotels.com guests for an addtional $20 fee. We feel the new rooms are witorth the extra money .
3 out of 5
by A verified travelerfrom minneapolis, mn

Wouldn't recommended.

Posted Oct 20, 2014
We needed to book a room for a funeral we attended. The price was right, location close to where we needed to be... They had a sign up promoting their new upgrades. Construction was supposed to start in October of 2013. New rooms, flat screen tv's, bar, etc... At check in, I asked for a first floor room as my fiancee is disabled. After we settled into our room, discovered the ice machine is located on the second floor. The hallways were dark, wallpaper peeling off the walls in the hall, as well as the room we were in. The in room refrigerator was not plugged in, and had a musty aroma. The light fixtures between the beds was not plugged in either. I had to move the end table to plug the light in. No flat screen tv in our room either. The trash can outside the entrance closest to our room was overflowing and had probably not been emptied in a few days. This was on Friday afternoon and was still unkempt on Saturday morning at check out. I wouldn't stay here again. Quality Inn? Not really.
Comment from Hotel Management
Apr 25, 2015 by Russell Smith, Hotel Management
Jamie, Thanks for your feedback on your stay. We do have new rooms available and they can be requested for an additional fee.
2 out of 5
by A verified travelerfrom kentucky

Desperate need of an update

Posted Oct 13, 2014
The curtains were ripped and broken, the carpet was torn up in spots and the mattess sagged.
Comment from Hotel Management
Apr 25, 2015 by Russell Smith, Hotel Management
Thanks for your feedback. Our brand new renovated rooms are available upon requeste for an additional fee.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 13, 2014 on Hotels.com
The hotel bar was not open on a Friday night. They are currently remodeling. When it is done it will probably be a really nice hotel
Comment from Hotel Management
Jan 3, 2015 by Russell Smith, Hotel Management
Thanks for your feedback, we are excited to have our brand new rooms availaable for an additional fee. Sincerely, Russell Smith General Manager
2 out of 5
by A verified travelerfrom MN

Not sure they have any good rooms

Posted Oct 4, 2014
Pros: Breakfast Buffet
Cons: tear it down and rebuild
Location: Good location if you want to save the cost of a hotel right at Midway
Took four rooms to get one that was only ok but mostly usable. The breakfast buffet was fine.
Comment from Hotel Management
Apr 25, 2015 by Russell Smith, Hotel Management
We have new ly renovated rooms available upon request for an addtional fee for expedia reservations.