Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

閑静な住宅街にあるホテル

Posted Apr 14, 2015
Pros: 立地、環境が良い。
Cons: トイレ逆流、シャワー故障などの諸問題もあったので、水周りの改善が必要。
Location: 車は必須だが、閑静な住宅街に立地しフリーウェイも近く便利。市内へ行くには渋滞もある為不便だと思うが、スーパー、ファストフードなどへのアクセスは15分圏内で長期滞在には良い。
予約時にはわからなかったが、チェックイン時にロビー、その他の改装工事中で、臨時のフロントデスクでの対応や、日中は工事の音が煩かった。工事は1週間程で終了したので、その後は特に問題なく快適な滞在であった。
Comment from Hotel Management
Apr 17, 2015 by Vicki, Hotel Management
Dear Shin, Thank you for taking the time to share your recent experience at the SpringHill Suites Burr Ridge with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. I am happy to announce that we have finished our renovation. All of our guest rooms & public space now provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you. Although we fell short of meeting your expectations during your past stay, I hope you will consider SpringHill Suites Burr Ridge on your next visit to the Chicagoland area so that we can better deliver upon the guest experience you deserve
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice!

Posted Feb 20, 2015
Stayed here for a night before flyibg out of Midway. Nice room! Just like a studio apartment with everything. Pool but no hot tub. Tons of eateries around in a shopping area. A fantastic Mexican place is there with awesome margaritas.
Comment from Hotel Management
Mar 6, 2015 by Vicki, Hotel Management
We are delighted that your stay with the SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale was enjoyable and appreciate that you took time out of your busy schedule to share your experience online. We are so glad to hear that you had the opportunity to visit some of our local restaurants. We have some great choices in Burr Ridge and the front desk is always ready to share their local favorites. We hope to see you on your next visit to the Chicagoland area. Until then, safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Mini vaca

Posted Feb 17, 2015
Perfect price, amenities and accommodations for our family
Comment from Hotel Management
Mar 6, 2015 by Vicki, Hotel Management
Dear Guest, I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience and hope to see you soon
3 out of 5
by A verified travelerfrom b

okay, pool was warm, nice size room

Posted Feb 17, 2015
Cold air coming in thru air conditions unit, shower was hardt to open, ice should be on every other floor. Spots on sheets.
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located to what we needed

Posted Feb 16, 2015
Great Hotel! Easy to find great breakfast and even though they were under construction it was one of the cleanest hotel we have been to.
Comment from Hotel Management
Mar 6, 2015 by Vicki, Hotel Management
Dear Guest, Thank you so much for taking the time to share your experience at the SpringHill Suites Burr Ridge. I am thrilled to hear that you enjoyed our hotel. We are very excited about the new look that our renovation is giving us and love hearing that we are one of the cleanest hotels you have been to. We have an amazing team of individuals who work hard everyday to ensure your stay is excellent! Thank you again and we hope to see you next time your travels bring you to the Chicagoland area, until then, safe travels!
4 out of 5
Recommended
for Business Travelers
by Robertfrom Louisville, KY

Quick Over Night Stay

Posted Jan 31, 2015 on Hotels.com
Quick stop, 1-2 miles from food.
Comment from Hotel Management
Apr 11, 2015 by Vicki, Hotel Management
Dear Robert, It's great to hear that you enjoyed your stay. We are located off of I-55 just 18 miles from some of the BEST attractions in Downtown Chicago and a short drive from Midway airport. Our local area offers some fantastic restaurants and our front desk team is always available to assist you in finding a great local place. We hope you visit us again on your next trip to the Chicagoland area, until then safe travels!
5 out of 5
Recommended
for Families
by Teresafrom Lansing

Great

Posted Dec 26, 2014 on Hotels.com
Great customer service
Comment from Hotel Management
Mar 7, 2015 by Vicki, Hotel Management
Dear Teresa, We are delighted that your stay with the SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale was enjoyable and appreciate that you took time out of your busy schedule to share your experience online. We think we have a great team of individuals here to serve our guests and love hearing our guests say the same thing. I will be sure to share your kind words with the team. We hope to see you on your next visit to the Chicagoland area. Until then, safe travels.
3 out of 5
Recommended
for Business Travelers
by Sheree

Posted Dec 7, 2014 on Hotels.com
Comment from Hotel Management
Mar 7, 2015 by Vicki, Hotel Management
Dear Sheree, Thank you so much for taking the time to rate our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are currently undergoing a full renovation. We do hope that you will visit us soon and offer us the opportunity to gain those additional stars.
4 out of 5
Recommended
for Couples
by Toddfrom Warren, Ohio

Burr Ridge

Posted Nov 19, 2014 on Hotels.com
Heater noisey and walls creaked like pipes warming when heat turned on... other wise comfortable
Comment from Hotel Management
Jan 31, 2015 by Vicki, Hotel Management
Dear Todd, Thank you for staying with us and for posting a review. We take great pride in providing exception service & cleanliness to all of our guests and are sorry to hear that we disappointed you - and ourselves. I have shared your comments with our team so we can work to resolve them. The hotel is currently undergoing a full renovation. We do hope you will come back for a visit soon. Vicki Kroll General Manager
4 out of 5
Recommended
for Families
by A verified travelerfrom New York

Nice hotel, friendly staff

Posted Nov 17, 2014
Pros: Friendly staff, clean room, breakfast, location
Cons: Hopefully renovation will address layout of rooms and new mattresses
Location: Close to Oak Brook mall
Front Desk staff was friendly, room was clean but awkward, breakfast adequate. Room had sitting area with small table and two chairs, mini-fridge, coffee pot and microwave, sofa, and chair. Sink was in sleeping area and not in bathroom so travelling with a family would be inconvenient. Mattress terribly soft but nice pillows and bedding. Nov 2014- currently under renovation, didn't hear any noise but was just in for a Saturday night. Breakfast offered milk, juice, coffee, scrambled eggs with spinach, cheese and chopped tomatoes- nice touch. Dried cereals, selection of breads and fresh waffles and whole fruit. Good value for money and a nice option in the suburbs. Would stay again.
Comment from Hotel Management
Nov 27, 2014 by Vicki, Hotel Management
Dear Karen, I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience and hope to see you soon. Vicki Kroll General Manager