Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
96% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Amazing !

Posted Jun 19, 2015
I shared a weekend away with my friend, it was lovely! Everything we wanted was local! Hotel was amazing! Pool, gym, spa, room service! The bed was really comfy everything I needed was in there! Big selfie mirror too haha! Really enjoyed it I'll be coming back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted May 17, 2015
We stayed one night and it was a pleasant and nice exactly as I expected so I was happy
Comment from Hotel Management
Jun 11, 2015 by General Manager, Hotel Management
Thank you for your comments, we are pleased to hear that you had a great stay with us. We look forward to welcoming you back again in the near future. Kind Regards, Peter Thomson - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Notts

handy for what I wanted, business purporse, liked

Posted May 7, 2015
Pros: Facilities good, Carpets looking a bit worn..
Cons: as above, re-design the Receptionists phone on busy, so it falls over to the main number... plus, wifi code... it's not such a big secret, how about t
Location: Bury rock, Ramsbottom steam Railway, and handy for Gigs in Manchester
checked in, to be greeted by a twin room, when I distinctly booked a double... had to come down to reception, as they weren't answering the phone... got a new room, transferred stuff, then couldn't find the WIFI key... phoned reception again, engaged, engaged, tried 9 times. eventually used my Mobile to dial in the main number after googling it, was answered by the office behind reception... Moral of the story, if the Reception Phone is in use, my call doesn't ring anywhere else to be picked up. that needs sorting. it wasn't the Receptionist's fault, she was on to a needy caller, it's the way you have the ring groups set up... other moral, display, somewhere in the room, or on the welcome screen on the Plasma TV, the Wifi code... find it ironic that I had to google the main number to get an answer...
Comment from Hotel Management
Jun 11, 2015 by General Manager, Hotel Management
Thank you for your constructive criticism, we will certainly look into the points you have made so it does not happen again in the future. We look forward to welcoming you back to the hotel again soon. Kind Regards, Peter Thomson
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Great meeting place!

Posted Apr 28, 2015
I used the hotel to conduct a few interviews and it was great to have comfortable seating areas affording some privacy. Stayed overnight both times and rooms were good as were the restaurants, both of which I sampled. Lovely place.
4 out of 5
Recommended
for Business Travelers
by Shaun

This traveler left a rating score only Posted Mar 20, 2015 on Hotels
3 out of 5
Recommended
for Business Travelers
by Rukhsana from Scotland

Not happy

Posted Mar 13, 2015 on Hotels
My Stay at your hotel was good until the morning... When I checked myself in the evening I had informed a member of your staff that my police colleagues were going to collect me around 12.30pm... And she said that would be fine.... But as 11am approached all the hotel staff was doing ringing the room phone and pestering me to say what time I was going to vacate the room... I told them I had spoken to a member of your staff and they said it was ok to leave my room for 12.30pm.... But then they said that was not right of the night shift staff to say this... and please vacate the room.... Cleaners also knocked my door 3 times to ask when I am going.... then eventually I just packed my bags and left the room.... WAS NOT HAPPY AT ALL WITH THE MORNING EXPERIENCE...
Comment from Hotel Management
Apr 1, 2015 by Adam, Hotel Management
Thank you for your feedback, I apologise that the information was not communicated between our staff. On your next stay with us we will ensure a late check out for you if required. Kind Regards, Peter Thomson - General Manager
3 out of 5
Recommended
for Families
by J from Manchester

Wrong room

Posted Mar 9, 2015 on Hotels
We booked a twin room, when we arrived we were given a double room, on going to reception they gave us another room which turned out to be a double.
5 out of 5
Recommended
for Couples
by Margaret from Stretford,Manchester

A lovely Hotel

Posted Mar 8, 2015 on Hotels
We stayed at the hotel after being invited to a Family party held there. It was a very good night with not having to worry about getting home.The room was very nice and clean and spacious.The staff were really good as we could not sort out how to get the heat on in the room and a staff member was there before my husband got back from reception and sorted it out.It was a pity we were only staying the one night.
Comment from Hotel Management
Apr 1, 2015 by Adam, Hotel Management
Thank you so much for your wonderful feedback, it is fantastic to hear such lovely comments which will be passed on to the staff. We look forward to welcoming you back on your next visit. Kind Regards, Peter Thomson - General Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Very happy

Posted Mar 8, 2015 on Hotels
Very comfortable stay, excellent service. Definitely stay there again.
Comment from Hotel Management
Apr 1, 2015 by Adam, Hotel Management
Thank you for your fantastic feedback, which will be passed on to our staff. We look forward to welcoming you back to the hotel for your next visit. Kind Regards, Peter Thomson - General Manager
2 out of 5
Recommended
for Getaway With Friends
by Will from Reading

The two sides of the Hotel

Posted Mar 5, 2015 on Hotels
Having viewed the pictures of the hotel on this site, I expected a premium room at a premium price, unfortunately the reality was somewhat different. The hotel is mostly made up of a newly modelled type of room as shown on the site, however there are additional rooms which are very poor. The room I stayed in was dirty, dated and left me hugely disappointed. Even more so when the price of the room was the same as the rest of the hotel. I really feel the hotel should make people aware of this and charge a different rate for these rooms.