Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rio de Janeiro, RJ

Encantador e tranquilo.

Posted Mar 2, 2015
Pros: Tranquilidade e silencio!
Cons: O Colchão era mais duro no meio e mais fundo do lado esquerdo que no direito. O ar condicionado só focava em 17 graus... pequenos ajustes e fica Ok!
Location: Muito próximo da praia, com várias atividades inclusas e transporte para outras praia e para o centro. Simplesmente excelente, super recomendo!!!
O lugar é super tranquilo, bonito, confortável e família. Um sossego!
5 out of 5
Recommended
for Families
by fabio a de sennafrom Porto Alegre

Vale a pena experimentar

Posted Dec 24, 2014 
A minha estada foi bastante agradável, viajei com a minha família, me surpreendeu a comida do restaurante, o carinho e atenção dos funcionários, a piscina era perfeita pois dava pé para minha filha de 2 anos e na outra metade para minha filha de 7 anos, o carinho e atenção da Daiane com as crianças no espaço kits também contribuíram para nossa tranquilidade e descanso. Indicaria para qualquer pessoa que me perguntar.
5 out of 5
Recommended
for Couples
by A verified traveler

10

Posted Dec 18, 2014 
Muito Bom!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sao Paulo

Nice hotel close to the beach

Posted Nov 24, 2014
Pros: Excellent location, close to the beach. Very nice layout of the hotel grounds with a nice garden.
Cons: Stricter enforcement of non-smoking rules. Better care in cleaning up cigarette butts, mainly in the garden area.
Location: Plenty of wonderful beaches in the area; difficult to see them all. "Rua das Pedras" and "Orla Bardot" are two musts for a nice night out in town
We spent an extended holiday weekend with our two kids in Buzios and decided for the Serena because of its location, close to the beach (one block away is the beautiful Geribá beach) and also because we like the "boutique hotel"-flair. The weekend was beautiful and we had a very good time at the hotel, enjoying the nice layout of the hotel grounds and the relaxing atmosphere. The kids loved the pool, although a rather small one, and the kids corner. Food at the restaurant was good, the Picanha was excellent; the breakfast buffet was very complete. However, the staff could be a bit more attentive (e.g. when we were sitting by the pool, they never offered pro-actively any service; yet if we asked for it, we always got what we wanted) The rooms are very nice, however the bath-room is minuscule, way too small. The hotel offers a transfer to the city's restaurant area at night, which is quite convenient. Wifi is free and available all over the hotel with good quality. One negative aspect was the smoking: the hotel is Argentinean owned and there is a large presence of Argentineans in the hotel, which actually adds a nice international flair to the hotel. Yet, they seem to care less about not smoking in public areas and the hotel staff did not bother either. Thus, frequently people sitting by the pool or on the terrace of the restaurant were smoking and it was frequent to find cigarette butts in the garden or in the sitting area by the pool, which was not very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muito lindo e pertinho da praia!!

Posted Nov 5, 2014
Nossa estadia foi ótima!! O hotel tem instalações muito boas....um lindo jardim, uma piscina grande, um aconchegante restaurante e principalmente a área reservada para crianças que permite que os pais descansem sem perder de vista seus filhos! Meu filho amou!! E agradecendo ao recepcionista Mathias que fez de tudo para que nossa estadia fosse ótima!! Voltarei em breve e recomendo!
4 out of 5
Recommended
for Getaway With Friends
by Dariofrom New York

Serena is a nice place

Posted Aug 27, 2014 
We enjoyed staying here. Lots of mosquitos but they switched our rooms for us and that problem went away. Overall a nice stay
1 out of 5
Recommended
by Silveirafrom Paris

Séjour horrible

Posted Aug 13, 2014 
Personnel ne parlant limite que espagnol (suis au bresil? Ou suis en argentine?) vous avez beau leur rappeler que vous souhaitez parler portugais c'est plus fort qu'eux l'espagnol revient aussi tôt. - tout à débuter sur un transfert aéroport Rio / Buzios : ils ont été incapable de gérer cela et me proposaient que le transfert privé à 220 dollars USA. C'est finalement l'hôtel ou nous étions précédemment qui a géré notre transfert régular pour la modique somme de R$70 par personne. Nous arrivons enfin et la surpris par le cadre car il faut être honnête c'est jolie. Nous arrivons dans la chambre et la que dire déception ! Une forte odeur d'huile essentielle insupportable d'ailleurs, la chambre (nous étions dans ce qu'ils appellent un loft avec jacuzzi extérieur) que dire rien n'est abouti la salle de bain est minuscule et avec des traces de moisissures partout, les serviettes de bain sont plus qu' usées et les peignoires ils devraient avoir honte de les proposes à leurs clients troues sales et la liste est longue! Ils vous demandent pour des raisons écologiques de mettre les serviettes dans le bac à douche si vous souhaitez changer vos serviettes : chose que nous faisons et y mettons les peignoirs afin qu'ils soient changé et la surprise nous retrouvons les mêmes peignoirs sur le lit ! Manque d'hygiène ! C'est sale Et enfin pour conclure : Le personnel qui prend son petit déjeuner avec les clients, petit déjeuner qui est d'ailleurs dégueulasse pain rassis, viennoiserie pas frais bref en résumé rien n'était frais! L'accueil est un lieu de regroupement ou le personnel se retrouve pour faire la causette ! Ou est le manager????? !!! Vous repartez de la énervé alors que vous êtes censés être en vacances ! Je n'ai jamais vu ça !
5 out of 5
Recommended
by Paulofrom Rio de Janeiro

Posted Jul 24, 2014 
Ótima localização e ambiente da pousada muito agradável.
5 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel in einem authentischen Ferienort

Posted Jul 8, 2014
Bekamen ein unentgeltliches Upgrading.wurden sehr freundlich empfangen.Wir waren begeistert von den unterschiedlichen Stränden und dem Bras.Feeling.Sehr empfehlenswert .
5 out of 5
Recommended
for Everyone
by A verified traveler

Professional entertainment

Posted Jun 22, 2014
Pros: Professionalism
Location: Geriba is a great beach. The hotel shuttle provides the mobility needed to go to downtown and other beaches.
The Serena hotel in Buzios is a great and enjoyable place. The hand-on management make sure the guest will receive CONSISTENTLY a professional and high quality service. In hindsight the experience staying at Serena exceeded expectations - they say what they do and they do what they say. The hotel ambience is fantastic, the food in the breakfast is great, the rooms are outstanding. The service is cordial and the whole crew is well trained to offer the guest an incredible and enjoyable experience. Stress free, friendly,fair cost.