Ratings based on 448 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful views from all rooms..

Posted Feb 17, 2015
The hotel is small and has great views from all rooms. Close walk to downtown and plenty of restaurants with in walking distance. The resort had two restaurants one Buffett style and the other a little more fine dining. Really enjoyed our stay, do not recommend all inclusive option, too many nice places to eat in town.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Utah

Nice set of resorts right on the bay

Posted Feb 16, 2015
Pros: The resort was clean and beautiful, the staff were super helpful and friendly and the location was perfect.
Cons: There was construction on both surrounding resorts which could be distracting, but it really wasn't that bad 99% of the time. Food was just ok.
Location: Right on the beach, short walk to town and easy access to water taxis.
We loved our stay at Pueblo Bonito Blanco with the all-inclusive package which included access to 3 other Pueblo Bonito properties including the Rose right next door. The resort was clean and beautiful, the staff were super helpful and friendly and the location was perfect. Right on the beach, short walk to town and easy access to water taxis. There was construction on both surrounding resorts which could be distracting, but it really wasn't that bad 99% of the time. The only other thing I'd say is that the food wasn't spectacular. Each restaurant we went to had some stand-outs (like the stake, club sandwiches, shrimp cocktail and the flan!) but most menu items were just okay - which was fine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom laguna beach

nice hotel good location

Posted Jan 29, 2015
Pros: location
Cons: change up the breakfast menu alittle bit more
Location: water sports are great and they can arrange almost anything for you to do for about same rates as found in town
stay was very enjoyable flamingos can be alittle noisy. room was very good staff were mostly very courteous. location to marina and downtown is good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles, ca

Great location

Posted Jan 27, 2015
Great location on the beach with nice people watching. Nice pool and amenities. Takes some time to get used to vendors. Staff is really friendly and helpful. Food is just ok, gets tiresome after a few days. Room was nice, but neighbors doors slamming is bothersome. Would stay here again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom colorado

Our experience

Posted Jan 6, 2015
Pros: Great location
Beautiful location, but several issues make this an average hotel. First short staff. The front desk had only one person which delayed our check in. They were not aware of our room preferences on arrival and assigned us the wrong rooms. They did not accommodate our adjoining room preference or offer an upgrade(which I would have paid for) to make this happen, and I know the next door room was empty. The pool and beach service was scant. We had to find the pool boy to get service and the waiting was long. The beach chairs were uncomfortable without cushions at the pool side. Second the Wi-Fi was not available in the room and connected poorly where it was available. Third they did not offer any VIP upgrades at the pool or beach. Finally the room service menu was lacking in quality and service was slow or nonexistent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Jan 4, 2015
Pros: Rooms, Bach, pool and views
Cons: Food and some of the slowness in service at the front desk and concierges. they're friendly but need more coverage. Long wait times.
Location: Conveniently located to downtown restaurants and activities
All rooms are nicely appointed, clean and have ocean views. Nice touch! Food and beverages were marginal at best.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Puyallup, Wa

Great views and very friendly staff.

Posted Dec 30, 2014
We had a great time at this hotel. We were asked to change rooms in the middle of our stay, and it took a long time for the room to remove the dishes. Great views and very friendly staff.
3 out of 5
by A verified travelerfrom san antonio tx

fair

Posted Dec 7, 2014
Ac room problem and water off 8 hours. All pArty at table for sick.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose, Ca

Nice ocean view hotel

Posted Dec 2, 2014
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice Thanksgiving!

Posted Dec 2, 2014
Great time! Food was good and employees were very friendly. The wait staff was a little slow for pool service. The sitting area in the rooms are not comfortable but enjoyed the extra terrace space and loungers there made up for it!