2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hyatt Vacation Club at Sirena del Mar

4 out of 5
Hyatt Vacation Club at Sirena del Mar
Km 4.5 Corredor Turistico, Cabo Bello, Cabo San Lucas, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 659 out of 1002 reviews" "
Rating 8 - Good. 198 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 33 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a small, well located property. The pool and beach are great and the staff was outstanding. It is close to downtown. A great price performer.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you, Lorraine, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Poor

Alex

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We went last year and staff was very friendly and made us feel at home. Not sure what happened one year to the next but the staff was very uptight and seemed much less happier . We also attended the fiesta and was taken advantage of by a third party vendor that charged us an additional $50 usd for a little wood carving.
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for your review. We apologize for the negative experience you faced during your stay. We take your feedback seriously, and will work to improve in areas as needed.

10/10 Excellent

latrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, It was my birthday and they gave me the best upgrade. it’s not of all inclusive, but they have a lot of happy hour deals
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

6/10 Okay

not

Liked: Cleanliness
It was not a villa, just a hotel room. Old and not luxury. 3 star hotel.
Stayed 1 night in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a review with us. We appreciate it, and thank you for giving our resort a try.

8/10 Good

NIPPY

Traveled with family
Liked: Amenities
The resort was fine.
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving review with us. We greatly appreciate it.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the resort was lovely. Service was excellent, our view from our room was outstanding. Pools well kept and never too busy to enjoy.
Stayed 7 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Erin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service. The food is delicious. Perfect ocean view. You feel safe.
Stayed 3 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Gabriela, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and spacious rooms. Beautiful beach access with an infinity pool. Close enough to Medano Beach, but far enough away for quiet relaxation when you want it.
Stayed 4 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Joseph, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Dr. Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Staff was courteous and efficient. The grounds were immaculate. Rooms very nice and large. Overall an excellent stay. I recommend
Stayed 5 nights in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Steven, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Roger G

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Good: This resort is small in size and well maintained. Compared to other I have been to in the area, it is quite peaceful and relaxing. There’s a small beach nearby that is easily accessed from the resort via a walkway and spiral staircase. If it’s a reasonably calm day, you cam snorkel in the water there and see a good variety of fish. During our visit in late February / early March we could see whales right from our room balcony. Bring binoculars. The staff are generally friendly and very accommodating here. There were a few solicitations for time share presentations, but not overly pushy. The room itself was very nice. We had an ocean view suite which came with a serviceable kitchen, fridge with ice maker and a small washer/dryer. The bed was comfortable and the A/C worked very well. The Not so Good: The one restaurant on the resort is expensive. I don’t feel the quality of the food in line with the high cost. We were admonished for bringing water in an insulated bottle to drink by the pool, being told that “the bar sells water”. This policy seems, well, blatantly greedy. For example, a “two for one drink special “ was over $300 pesos. No so special. The Bottom Line: I like this resort for its smaller size and its very nice pools and small accessible beach. If you are looking for a quieter place with beautiful views and well appointed rooms, you will like it here. The main drawback for us was the cost of food and drink.
Stayed 10 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Roger, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and pretty.
Stayed 4 nights in Jan 2024
Response from Ryan on Mar 15, 2024
Thank you, Daniel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Alena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. We enjoyed the resorts weekday activities! The pool tables are a fun touch. We used the snorkel gear, my husband loved it. The views are amazing, the food and the drinks were delicious. The hotel food prices are US pricing. The room was huge! The only downside was asking the concierge for room service (cleaning). We were told at check in it's supposed to happen every other day. Our room was cleaned twice in the 8 days we stayed there and we had to request it to be cleaned the 7th day. The room phones also took forever to reach hotel employee's, not sure if they don't work or the staff is super busy. Otherwise everything was good. Would come back to this resort.
Stayed 8 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Alena, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the food really make this place special. Such a welcoming attitude and just a super clean and beautiful small resort. Great views too.
Stayed 6 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Brian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Janelle

Stayed 3 nights in Mar 2024
Response from Ryan on Mar 25, 2024
Thank you, Janelle, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

2/10 Terrible

Sheung Mei

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty
Response from Ryan on Mar 15, 2024
So sorry to hear it wasn't clean, Sheug Mei! We take cleanliness seriously and will investigate it immediately. I hope you give us another chance for a sparkling stay!

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
required alot of maintenance in room
Stayed 4 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Joanne, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Stef

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and property are beautiful. The rooms were great. The only complaint is that there is only one restaurant, and the food and drinks are too expensive.
Stayed 7 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Stef, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean , not crowded, friendly staff.
Stayed 5 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Colleen, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Rosalie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The location is magnificent! Our balcony overlooked the Pacific Ocean with a perfectly hung hammock! All the staff we met including restaurant and pool staff were wonderful!! Friendly warm and efficient. They made our stay a joy! Restaurant was good -especially breakfast buffet. Pool was lovely and clean Our unit however was very dated and could use a good scrubbing. I could not use ceiling fan because it was caked with dust! 😔
Stayed 4 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Rosalie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Herbert

Stayed 1 night in Feb 2024
Response from Ryan on Mar 22, 2024
Thank you, Herbert, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location but beyond walking distance from downtown. Initial map on Expedia showed this property right on main beach in Cabo. Also did not receive vip benefits.
Stayed 5 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Brian, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here! We met so many timeshare travelers and owners that made this trip memorable. Would come back and recommend!
Stayed 6 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Victoria, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Donte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVELY
Response from Ryan on Mar 15, 2024
Thank you, Donte, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

seif

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 5 nights in Feb 2024
Response from Ryan on Feb 12, 2024
Thank you, Seif, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

James, San Mateo

Traveled with family
Liked: Cleanliness, staff & service
Hotel bathroom is old. Need to renovation
Stayed 5 nights in Feb 2024
Response from Ryan on Feb 7, 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Good

Devere

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice beach
Stayed 5 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you, Devere, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Linda Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time visiting this property, love it. A few items not up to expectations were the barbeque didn't work and the snorkel and fin equipment not always available and the beach chairs for the beach could use a refresh. Otherwise we totally enjoyed the property and its amenities and will return
Stayed 8 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you, Linda, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Kim

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing view! We saw whales every day. The view from Sirena Del Mar is absolutely stunning. The entire place is immaculate. Great place if you're not into a crowded party scene. Easy to find chairs at the pools, swim up bar in big pool. Great customer service from the staff. In particular Jorge, Antonio, Angel, and Miguel were amazing. They know how to make sure you have a great time
Stayed 4 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you, Kim, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Tempe Elizabeth, Colorado Springs

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love this resort. It is small and quiet— not for the party folks. Every day we saw whales and beautiful sunrises & sunsets. Great fitness center, no time share pressure—what’s not to like?
Stayed 5 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you, Tempe Elizabeth, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'll Love it!!
My husband and I spent 5 wonderful nights at Sirena del Mar. There is nothing not to love about it! The workout area is the best I've ever seen at a resort. I appreciated and enjoyed all of the activities they have to offer daily including yoga, pool aerobics, and even took a cooking class from the chef at the resort. Also, unlike most swimming pools in Mexico, both of them were heated!! Lastly, we appreciated having the kitchen. It was well equipped. Views spectacular, can see the Arches in the distance.
Stayed 5 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

4/10 Poor

Wayne

Disliked: Cleanliness, staff & service
Poor Choice
Prices have definately gone up and unfortunately the service has gone down. Over $80 US for 2 bowls of chicken soup (Poor quality) and a couple of coke’s House keeping only once a week I want to feel special when I travel, this property did not achieve that
Stayed 7 nights in Jan 2024
Response from Ryan on Jan 23, 2024
Hey Wayne, thanks for the feedback! We're truly sorry prices rose without service matching. We'll be reviewing menus & costs for better value. Housekeeping frequency & overall service will be getting a major boost! We want you to feel special too, Wayne. Hope you give us another chance to earn that 10!

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ryan on Jan 23, 2024
Thank you, Rolando, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ryan on Jan 23, 2024
Thank you, James, for taking the time to leave a 10-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Ligia

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not the same anymore
Third time at the same hotel. Service declined substantially, except for valet, especially Edgar (valet), cleaning is not the same, wi fi did not work at all. Frustrating!
Stayed 2 nights in Dec 2023
Response from Ryan on Jan 23, 2024
Disappointed your 3rd stay fell short! We're taking your feedback seriously, especially regarding service & WiFi. Shoutout to Edgar for shining! We're addressing cleaning & IT issues to restore your trust. Hope you give us another chance to wow you!

6/10 Okay

Jessica

Stayed 3 nights in Dec 2023
Response from Ryan on Dec 29, 2023
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Good

Michael, Merida

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was comfortable and pleasant, but some of the details could improve further. We were not familiar with the hotel concept. It seems to be a mix of full-service hotel and short-term apartment rental, which had its pros & cons. On the plus side, the overall areas and our room were clean and comfortable. Our room had a kitchen area that was fully equipped and the small living/dining area was spacious enough for us to comfortably use. The room was directly over the ocean-facing cliff, which we enjoyed from our balcony. A couple of details could improve: - Overall, it seemed to be understaffed, which lead to some delays (i.e. the doorman having to come and deliver our car because the valet team was carrying luggage to the rooms). - Special requests made for in-room dining were missed. - The "concierge" messaged me daily, but never replied to my messages and requests. - There is no room cleaning, which was one of the reasons for choosing a "hotel" over a short-term rental. - Internet in the room would often cut off.
Stayed 5 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Michael, for taking the time to leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Jason

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan on Dec 14, 2023
Thank you for taking the time to share your feedback. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. If you could provide more details about your experience or any specific concerns you had, we would greatly appreciate the opportunity to address them and ensure a better experience for future visits. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

Jaswinder Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many on site dining options and overpriced food is not the best quality and tast. you will need an uber to go to best local resstaurants. property itself sits on a cliff and views are amazing, Hayat recently tookover and in restoration process.
Response from Ryan on Feb 7, 2024
Thank you, Jaswinder, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jaswinder Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ryan on Feb 7, 2024
Thank you, Jaswinder, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, spacious and bright room. kitchen with utensils necessary for cooking.
Stayed 3 nights in Dec 2023
Response from Ryan on Dec 14, 2023
Thank you, Marcia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Md Moksedul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to a beautiful view of the ocean every morning . Room was spacious including a kitchen area with a fridge and cooker . Washing machine and dryer were also conveniently available in the room . Nice little dining area next to the kitchen . Staff were quick to meet all needs . Sylvia at the front desk was very helpful for organizing the tours . The pools were always at a comfortable temperature. The restaurant offered nice meals with folklore dancing one night and a fire dancing circus on another night . The concierge texted me every night about next days activities offered at the hotel .
Response from Ryan on Dec 14, 2023
Thank you for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Carlton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service overall. Staff was personable and professional. Love the view evening view from the pool and the pool activies were fun.
Response from Ryan on Mar 15, 2024
Thank you, Carlton, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Allison

Stayed 2 nights in Dec 2023
Response from Ryan on Dec 6, 2023
Allison, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

4/10 Poor

Michael

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bed was the worst ever. I was offered a foam pad to help improve the bed?? Thanks a lot. Check your bill upon leaving, you will be charged for things you never heard of. I am going to dispute the bill. It is a beautiful place, good pool and nice outdoor seating but it needs lots of work. I would not go back.
Stayed 2 nights in Nov 2023
Response from Ryan on Nov 27, 2023
Thank you for your feedback, Michael. We were incredible sorry for the bed being less than favorable. Please contact us regarding the discrepancy on your billing, and we will have the matter resolved. We were glad to hear our resort was beautiful and you loved the pool and amenities. If provided with the opportunity, we would love to welcome you.

2/10 Terrible

Sonia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Ryan on Dec 14, 2023
Thank you for taking the time to share your feedback. We noticed that your review did not indicate the reason for your dissatisfied stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. If you could provide more details about your experience or any specific concerns you had, we would greatly appreciate the opportunity to address them and ensure a better experience for future visits. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

ROMINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Super friendly. We will definitely staying here again. Would like to thank our servers: Rufo, Chuy, Ángel, Tomas and Memo.
Stayed 3 nights in Nov 2023
Response from Ryan on Nov 22, 2023
Thank you, Romina! We're thrilled to hear that you had a great experience with our staff and found them super friendly. It's wonderful to know that you plan on staying with us again. We appreciate your shout-out to our servers Rufo, Chuy, Ángel, Tomas, and Memo. We look forward to welcoming you back for another fantastic stay!

8/10 Good

Angeline

Liked: Staff & service, amenities
Generally a great stay. Nice views, nice pools, quiet and peaceful. May need to pay attention to a few details, like shower drain backing up a bit, toilet running after flushing (i.e., I kept having to jiggle the handle to stop the running noise). Black flies attracted to residue on outdoor windows. Generally clean place but could use a deeper clean once in a while.
Stayed 3 nights in Nov 2023
Response from Ryan on Nov 13, 2023
Thank you, Angeline! We appreciate your feedback and are glad to hear that you had a generally great stay with nice views and a peaceful atmosphere. We'll certainly address the maintenance details you mentioned to enhance the overall experience. Your comments are valuable, and we'll use them to improve.

10/10 Excellent

Megan Elizabeth, St. John's

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Response from Ryan on Nov 13, 2023
Thank you, Michael! We're thrilled to hear that you enjoyed the amazing location and views. Your positive feedback is much appreciated.

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and views amazing!
Stayed 3 nights in Oct 2023
Response from Ryan on Nov 13, 2023
Thank you, Michael! We're thrilled to hear that you enjoyed the amazing location and views. Your positive feedback is much appreciated.

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though Norma arrived right after I did, I found this an amazing place to stay. The staff are wonderful. They made sure guests were safe. The room, even without electricity, was beautiful. The beach is gorgeous.
Stayed 6 nights in Oct 2023
Response from Ryan on Oct 26, 2023
Thank you, Brigitte! We're glad you had an amazing stay and appreciated our staff's dedication to your safety. Your positive comments are truly appreciated!