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Reviews of Holiday Inn Express Hotel & Suites Cadillac, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Cadillac, an IHG Hotel
7642 Us Highway 131 S, Cadillac, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 510 reviews" "
Rating 8 - Good. 154 out of 510 reviews" "
Rating 6 - Okay. 46 out of 510 reviews" "
Rating 4 - Poor. 15 out of 510 reviews" "
Rating 2 - Terrible. 15 out of 510 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

yuriy

Fast, friendly, simple- what do you need more?
Stayed 1 night in Feb 2024

4/10 Poor

Ashley

Traveled with family
Disliked: Cleanliness
Room reeked of room spray covering up the smell of smoke.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Serena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, best stay ever
Stayed 2 nights in Dec 2023

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, great for a 1-night pass-through stay. Bathroom was large, desk and sitting area were comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Very friendly
Stayed 3 nights in Nov 2023

10/10 Excellent

Billie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, rooms were clean and was with in walking distance to the wedding we went to
Stayed 2 nights in Nov 2023

10/10 Excellent

Elva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable and staff was very polite and friendly. Will definitely return next time I’m in the area. 😊
Stayed 1 night in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Thomas

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property in a good location near town. The property itself was not to bad as the Beds were fairly comfortable and had a nice assortment of pillows. The Ice makers on every floor were broken and the refrigerator in our room did not stay cool, which was a problem for storing medication. The light in the bathroom only worked half of the time. They never restocked the food at breakfast (I was there 45 minutes before it ended) and what was there was literally cold. They did have cinnamon rolls! Staff other than the lady who checked us in were very rude.
Stayed 1 night in Oct 2023

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Real Noisy
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
All in all a positive experience!
Stayed 1 night in Oct 2023

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Duane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could have some dumbbells in the fitness center for those interested in getting a quick workout!
Stayed 4 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Anna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at edge of town. Wonderful breakfast. only complaint is poor condition of the desk chair in our room. The covering was deteriorated and pieces of the chair covering were coming off on my clothing. I informed the front desk.
Stayed 1 night in Sep 2023

6/10 Okay

Paula

Liked: Cleanliness
The room was huge but the bed was really hard.
Stayed 1 night in Sep 2023

10/10 Excellent

kelly

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Mike

Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lindsey

Business traveler
Liked: Cleanliness
Check-in was a bit rough and they told me I couldn't add my IHG membership number because I already made the reservation. I've never had that issue at other hotel chains. Property was clean and comfortable.
Stayed 2 nights in Aug 2023

8/10 Good

Wynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Paula

Business traveler
Liked: Cleanliness, staff & service
Everything seemed fairly clean. The bed was really hard though.
Stayed 1 night in Aug 2023

4/10 Poor

Mark

Traveled with family
Disliked: Amenities, property conditions & facilities
Beds worn, exorbitant rates, one old chair
Stayed 1 night in Aug 2023

10/10 Excellent

Ted, Grand Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up
Stayed 1 night in Aug 2023

10/10 Excellent

sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

LeAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, comfortable. The staff was very friendly and the breakfast was great.
Stayed 4 nights in Jul 2023

6/10 Okay

gayle

Stayed 2 nights in Jul 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean. Wonderful. Friendly
Stayed 1 night in Jul 2023

4/10 Poor

Jacob

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Area is great and maybe I had a bad room however the ac was Luke warm. Shower was not what was expected for the brand or price. This is definitely a older hotel would only use for a work trip if absolutely necessary again.
Stayed 1 night in Jul 2023

10/10 Excellent

Freddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night
Place was clean and staff was pleasent
Stayed 1 night in Jul 2023

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and very quiet!
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Visible from highway.
Stayed 1 night in Jun 2023
Response from Management on Jul 7, 2023
Thanks for the great review , we look forward to serving you again in the future .Thanks Management

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Great service
Stayed 1 night in Jun 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

brian

Stayed 1 night in Jun 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Forget to tell them that the coffee maker didn't work in the room
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

Duane

Stayed 1 night in Jun 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stary.
Stayed 3 nights in Jun 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service
Our room was spotless.
Stayed 2 nights in May 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

Sue

Liked: Cleanliness
Very friendly staff,very clean, good breakfast.
Stayed 1 night in May 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.

6/10 Okay

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice and friendly
Stayed 2 nights in Apr 2023
Response from Management on Jul 7, 2023
Thank you for your review, we look forward to serving you again in the future.