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Reviews of Hotel Dunas - Puerto

3 out of 5
Hotel Dunas - Puerto
Camino de los Enamorados s/n, El Puerto de Santa Maria, Cadiz

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 7 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Clean rooms. Staff very friendly and helpful. Very good location.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great
Stayed 1 night in May 2019

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service focused
The hotel was not available so they booked me at a beautiful local hotel. They served a cold breakfast with some salami type meats, cheese and lots of fresh juices.
Stayed 2 nights in Jan 2019

4/10 Poor

Not Provided

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated
Staff brilliant location great but place needs a good clean and a lick of paint. Considering price though should not complain

6/10 Okay

Terri, Billingshurst, West Sussex

Disliked: Cleanliness, property conditions & facilities
Staying at Hotel Dunas Puerto
It took quite a while to find the hotel, it doesn't appear quite where the sat nav tells you it should be. When I found the hotel, check in was quick and our room was easy to find, however the car park was quite hard to find, we were given a fob to open the car park gate which didn't work so we had to return to reception to swap it. The rooms here are motel style so each room has it's own door. Outside our room there seemed to be an open sewer which really didn't smell too pleasant. The room had it's own air conditioning unit but i'm not sure it had been used for a while as it spewed out alot of brown gunk when I turned it on. The room was spacious but very basic, there was only one lamp and that was hanging off the wall, there were no coffee making facilities. Over night we left our toothbrushes, toothpaste etc. by the sink but when we went to use them in the morning they were crawling with small ants! In the evening we ate in the restaurant, the photos of it look lovely but the reality is that it's in a bar, that had the football on, more like a street corner pub. They supplied menus in English but unforunately the waiter didn't understand English so couldn't read his own menu, as such I ordered date pate and received a plate of iberian ham. The day of checking out, I found my hire car with a puncture but when I asked for help at reception, they refused. My advice is if the price is cheap, and you are just looking for somewhere to lay your head, then this might suit as the hotel is close to the beach, the surroundings are nice and El Puerto De Santa Maria is a pleasant town but I wouldn't recommend staying here more than a few nights as it's just not up to scratch. I would think you would be very disappointed if you had booked this for a two week relaxing vacation. Sorry.

6/10 Okay

Antonio, London, UK

Liked: Cleanliness, room comfort
Ok.
Just outside town. It's quite confusing to get there driving due to the uncountable roundabouts. However, it is only a 5 - 10 mins drive from the city centre. Staff are ok, but not too friendly. Room is basic. Breakfast buffet quite basic as well. Very close to the seafront. Ideal if you want to go out on the bikes, as the bike lane is 2 mins from the hotel and it goes along the sea front.

6/10 Okay

Jasna, Ljubljana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in el Puerto de Santa Maria
Hotel Dunas Puerte is located outside the center of el Puerto de Santa Maria but there is a local bus stop right in front, so dont let location stop you from staying there. Dunas Puerte is a nice hotel, clean with friendly staff. I would recommend it mostly to those travelers who need more or less just a place to sleep/relax a bit (there is a quite nice swimming pool to be used) . i was a bit disappointed over the breakfast, which was quite basic. but still...hotel offers a good service for a good/not to expensive price.

10/10 Excellent

Mark, Maidenhead, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel in a great location.
The Hotel Puerto Dunas is set in a residential area, It is very easy to find if you are driving from the airport at Jerez, I was there less than half an hour after picking up my hire car. The staff are very freindly, and most speak very good English. As well as tourists from other countries a lot of Spanish people seem to stay here as well. The room is comfortable and has everthing you would expect. The swimming pool is very good, as are its surroundings. I did not eat in the restaurant, I prefer to go into town, but I heard it was good and the menu seemed to change most days. It is a 2 minute walk to the nearest beach, there is a supermarket about 2 minutes again. To walk into town is very pleasant, takes about 20 minutes, and well worth it once you get there. I stayed here for a week and was very impressed with the hotel, the town, and the surrounding area. I would most certainly stay at this hotel again.

10/10 Excellent

Andrés

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
muy bien estuvo todo,la comida,os servicios,por la noche as actuaciones
Stayed 2 nights in May 2023

2/10 Terrible

LIDIA

Stayed 1 night in Mar 2023
Response from Jefe de Recepción on Mar 13, 2023
Buenos días,Nos gustaría nos informara por qué ha tenido una mala experiencia con nuestro hotel para así poder mejorar o reparar aquello que no estuviera al gusto de nuestros clientes. Atte,

6/10 Okay

Verified traveler

Stayed 4 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
La estancia hemos estado muy bien muy familiar. El servicio también bien. Yo lo q cambiaría sería q hace falta más variedad a la hora del buffet es muy repetitivo todo. Aunque también tengo q decir q esta todo bueno. Pero muy poca variedad.
Stayed 6 nights in Jul 2019

10/10 Excellent

JOSE ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alojamiento familiar al lado de la playa
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Relax bajo los pinos
Hemos repetido porque estuvimos hace unos años y nos encantó su ubicación, entre dunas y pinos y muy cerquita de la playa. Su personal es muy amable, sobre todo Antonio Bueno el camarero. Las habitaciones son tipo bungalow cómodas pero escuetas. Lo recomiendo y repetiré
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel acogedor
Solo fue para un día pero es bastante acogedor el personal muy amable y la zona de alrededores excelente
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

8/10 Good

María del Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
me gusta mucho la distribución de habitaciones
Hemos estado muy agusto

8/10 Good

josefa eva

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hervé, 69240 THIZY

Liked: Cleanliness, staff & service
Pour visiter Cadiz
Motel plutôt qu'hôtel , bungalows et non des chambres un peu vieillot d'aspect et sans WIFI dans ces mêmes bungalows mais propre avec juste une odeur persistante de cigarette bien qu'il soit interdit de fumer dans les chambres. La situation de cet établissement permet de laisser sa voiture au parking du motel et d'utiliser le ferry pour se rendre à Cadiz. Coût du Ferry 2,65 € l'embarquement est à 2 kms du Motel , donc pratique. Le petit déjeuner qui est affiché 9 €uros dur le site Expédia est en fait à 5,50 €uros donc bonne surprise d'autant plus qu'il est très bien garni : Pain de mie où autres petits pains ronds , beurre, confiture, café, chocolat, thé ,jus de fruits , jambon ,saucisson ,fromage ,salade de fruits, yaourts . donc très complet Le cadre est plutôt sympa les bungalows se trouvant dans un jardin très arboré . Piscine au centre du jardin que nous n'avons pas utilisée nous n'étions pas là pour ça. Dans l'ensemble excellent rapport qualité prix puisqu'une chambre double est facturée 30,13 €uros + petit déjeuner .

8/10 Good

Mªjose

Liked: Cleanliness, staff & service, property conditions & facilities
Bien, aunque fue corta.Hice la reserva porque ya conocia el hotel.El entorno y el mantenimiento muy bien.Las habitaciones muy sencilla pero no necesitabamos mas.

8/10 Good

rosa, catalunya españa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perro
lo mejor es que permiten perro lo peor es que si no quieres playa por el tiempo estas lejos del centro

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si hacemos ruido se levantan antes.......
Esta es la filosofia de las personas que de encargan de limpiar las habitaciones. Eso fue lo que tuve que escuchar a las 9:30 de la mañana de un domingo desde mi cama. Y eso es lo que chillaban las señoras de la limpieza. Lo único bueno del hotel es su localización, lo demás, las habitaciones, el trato de los empleados, la limpieza, el desayuno, etc, dejan mucho que desear.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

martin, wien

Liked: Cleanliness, staff & service, property conditions & facilities
Dunas Puerto in El Puerto de Sta Maria
Nettes Hotel neben einem Park. Umfangreiches Frühstücksbuffett. Zu Fuss sind der Strand (10 min) oder das Stadtzentrum (25 min) zu erreichen. Auch eine Busstation neben dem Hotel.

4/10 Poor

Amalia, Galapagar (Madrid)

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Las Dunas Puerto de Santa María
La atención dejó bastante que desear dos ejemplos, solicitamos una almohada extra a las 9 de la noche nos dijeron que era imposible hasta el día siguiente, y uno de los días bajamos a la cafetería a desayunar sobre las 11 h nos dijeron que estaba cerrada que la persona encargada no vendría hasta mediodía, no pudimos tomar ni un café. Apuntar que la señora de la limpieza fue la persona más implicada en el hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hotel muito agradável
A área de lazer do hotel é ampla e muito agradável, além disso o lugar é bem tranquilo. Porém senti falta de um frigobar e a comida do restaurante não é boa.

8/10 Good

Nadège, Paris, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très sympa dans un coin tranquille entouré de forêt et à 200m à pied de la plage
Hôtel très sympathique. Chambres "classiques" ou en bungalows. Le personnel était sympa, l'hôtel est à 100m de la plage. En revanche bien sûr il se trouve à El Puerto de Santa María qui est une petite ville, il n'y a donc pas beaucoup de restos par exemple à proximité si on ne prend pas la voiture.