Outdoor pool, sun loungers
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Reviews of Elba Costa Ballena Beach & Thalasso Resort

4 out of 5
Elba Costa Ballena Beach & Thalasso Resort
Avenida Carla De Orleans, s/n Rota, Rota, Cadiz

Reviews

8.4

Very Good

Rating 10 - Excellent. 118 out of 290 reviews" "
Rating 8 - Good. 118 out of 290 reviews" "
Rating 6 - Okay. 39 out of 290 reviews" "
Rating 4 - Poor. 11 out of 290 reviews" "
Rating 2 - Terrible. 4 out of 290 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Keyona

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Kirk

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional and courteous.
Stayed 7 nights in Oct 2023

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never offered an upgrade nor the benefits of being Expedia VIP. I was traveling with my sisters that has a condition in her foot and they gave us a far and uncomfortable room.
Stayed 1 night in Oct 2023

10/10 Excellent

Rylee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Neptune

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accomadations was great, I had a perfect and comfy bed. All I need is the itemized receipt so I can request for travel claim.
Stayed 4 nights in Jun 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Cassandra Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First off I juat want to say how amazing Sonia from reception is. She was so helpful on all the questions we asked. And she went the extra mile for us in recommending places to park in Jerez where we were going to a wedding. Staff like her are really what makes a hotel great! On the hotel itself: Great facilities, great food and backs onto a golf course while overlooking the ocean on the other side, so every room has a great view. There's a separate adults only pool with plenty of loungers (the swim up rooms are on this pool which faces out onto the ocean). The beach itself is only a 5 min walk. They have secure underground parking, but there is also available parking on the street or a parking lot across the street. Cant fault this resort. Highly recommend a visit.
Stayed 8 nights in May 2023

10/10 Excellent

Peter

Liked: Property conditions & facilities, room comfort
Great stay and incredible service.
Stayed 2 nights in Apr 2023

10/10 Excellent

emerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!
Stayed 23 nights in Mar 2023

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort facility, staff, food, only downside is weak water wifi in the room.
Stayed 7 nights in Jul 2022

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Godefridus, Vijfhuizen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heerlijk rustig Spaans familiehotel, direct aan de kust.
Stayed 4 nights in Apr 2022

8/10 Good

Vinicius B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but poor maintenance
The hotel is great and the beach and location (Costa Ballena) is amazing. Nevertheless the heating devida at our initial room did not work at all. They managed to hance our room around 23.00hs but as the new room had its working turned off (being a vacant room) it took hours for the new room to get temperature and thus we had a very rough cold night... Apart from this problem (which we understand with a good and diligent maintenance should not have occurred and at least have passed unoticed by hotel staff) the hotel is very good and the staff is very friendly). Breakfast is great by the way.
Stayed 1 night in Jan 2022

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2021

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in all areas
Stayed 2 nights in Sep 2021

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and location, not adults only pool
We stayed in one of the swim up rooms attached to the adults pool. The room was lovely but I don’t know why it’s called an adults pool when there are more children there than adults. Other than that, the hotel was very nice and in a great location
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but could've been better.
Hotel was nice, however, with our room being placed on the ground floor, we were able to hear some event that involved some man talking into a microphone and children running up and down the halls, laughing and yelling until almost midnight. The room was clean, but there was no comforter on the bed so it got cold through the night having only a single sheet to cover up with.
Stayed 1 night in Sep 2021

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

jørgen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great entertainment for kids
Stayed 1 night in Jun 2021

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2020

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very family friendly. Good food at the buffet breakfast and dinner.
Stayed 2 nights in Nov 2019

10/10 Excellent

Sarahleo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, lovely pool, beach is 3mins walk from rooms and fantastic. Only negative is you can't get a "snack" late in the evening.
Stayed 3 nights in Sep 2019

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Fabulous Hotel, great location food and activities. We had a great family holiday
Stayed 3 nights in Aug 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great. Except the WiFi. It was actually the worst WiFi I have ever experienced traveling the world. I was not able to do anything I needed to get done.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the beaten path, not super busy. Breakfast and dinner on site where very nice. No real night life around this place but the beach is very nice. Plenty for a family to do.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

6/10 Okay

Helmut

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in. Waiting to make photocopies of passport
Stayed 1 night in May 2019

10/10 Excellent

BobC, San Jose, California [Go Warriors!]

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pros: 1] The property sits really close to the beach, it only takes a good 10 minute leisurely stroll to get to it. 2] On windy days, the pool is surrounded by wind breakers, it is very pleasant to lay next to it, and tan yourself while you sleep. 3] Breakfast is included with every stay, and there is an excellent choice of hot and cold items - buffett style. I never went hungry during my stay. 4] There is a coffee/teamaker in the room [with a small selection of coffee and tea bags, with all types of sugar.] 5] The rooms are spacious, and come with a flat - screen TV. 6] Room 325 has one bed, non-smoking, quiet, and comes with a large enough balcony where one can sit an catch some sun. 7] Andrea Rodriguez, the assistant manager is very professional, courteous, respectful, and certainly customer centric in her management style. She made sure my stay was worry-free and enjoyable. Her attitude towards clients is a complete 180 degrees from what I expected [considering that in Europe, CUSTOMERS DO NOT MATTER, whereas back home, YOU MATTER, BECAUSE YOU ARE THE CUSTOMER! 8] The employees do their best to make their hotel guests feel welcome, which is a reflection on managment's customer centric efforts. The cons: These include 1] The towels, which at some point, must have been white, but have turned a dirty brown color after so much use. 2] The paint in some places are peeling. I am okay with the flaws as long as the pros overwhelm them, as in this case.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Wonderful property! Rooms were plenty big and clean. The location and view was incredible. The front reception was nice efficient and went above and beyond!
Stayed 1 night in May 2019

2/10 Terrible

BobC, San Jose, California

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property is within walking distance of the beach, and free self-parking is available near the hotel.
Stayed 2 nights in Apr 2019

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a relaxing, beachside stay!
Comfortable bed, nice size room with balcony, smart communal areas. Great buffet dinner and breakfast - fresh with lots of choice. Lovely pool areas with bar. Used spa and gym. Spa pool delightful with different water jet experiences, plus hamman, sauna, ice room and warm relaxation areas. Hotel very clean. Staff courteous and helpful. Absolutely stunning beach 5 minutes walk from hotel. Had enjoyable runs along this beautiful beach.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is extremely kind and helpful. The facility was very relaxing. Also, I had read reviews about poor wifi connection, however, in my room, during my stay, the wifi was really fast with great connection.
Stayed 5 nights in Mar 2019

8/10 Good

Daniel C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Tony, Stuttgart, DE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is scenic and looks amazing. You can hear the ocean at night, and you're only a couple minutes walk away from a nice beach. The bathrooms are terrific, and the morning breakfast spread should be the envy of all US hotels in the same price range.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The wifi at this location was horrible. The staff couldve been better with there customer service. The buffet they serve for dinner is not worth the price. The rooms could use a major upgrade and the bed was a bit hard.
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel for Families with young Children , Car is essential
Stayed 7 nights in Sep 2018

8/10 Good

J, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and the staff is very friendly and helpful. I loved the location and bus stop to take you into town was right outside the hotel. The nature preserve surrounding the property and the beautiful beach is magnificent. Very nice staff
Stayed 5 nights in Nov 2018

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disappointed
The lack of a Spa facility in a Spa Hotel says it all As usual a Hotel claim of International TV channels is very misleading as the only English channels were all News yet numerous German TV channels
Stayed 4 nights in Nov 2018

10/10 Excellent

Anatoly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and very convenient to the beach.
There for business, so didn’t get to have breakfast each day as breakfast didn’t begin until 8 am. Dinner was very good and affordable. The lobby bartender was very friendly. The staff spoke very good English also. Beautiful property on a golf course.
Stayed 1 night in Sep 2018

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Full of kids
This is a family hotel full of kids.
Stayed 2 nights in Aug 2018

6/10 Okay

Beatriz

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2018

10/10 Excellent

jørgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Room comfort
I found the room basic but these things were not n the riom: wash cloths,kleenex box, iron snd ironing board, coffee maker, microwave. At pool, towels werenot available. Parking charge of 15euros/day was outragious
Stayed 14 nights in Jul 2018