4/10 Poor
Carlos
Oct 5, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
My wife and I booked 5 nights at the "Hotel Residence Ulivi e Palme" in Cagliari and we were aware the booking was non refundable. Unfortunately my dad passed away and we had to travel abroad for the arrangements and the funeral. I contacted the hotel, a week before the check-in date and asked if due to the circumstances they could offer a refund or at least to amend the booking for a future dates. The hotel reply was prompt and without any sympathy was: "the booking is non refundable".They did not even spend a thought about it.
I then contacted Hotels.com, as I have booked the hotel thru then. The first thing they did was offer their condolences and sympathy and promptly told me that they would phone the hotel immediately and try to convince thelem to be more flexible. Again the "Hotel Residence Ulivi e Palme" refused even to consider any amendments.
So my feedback for Hotels.com is 5 stars for their effort and consideration.
My feedback for the Hotel is based only on my experience in dealing with then and not on the premises and staff etc...
And therefore For the Hotel Residence Ulivi e Palme my Feedback"Zero" Stars for the lack of consideration and flexibility, as an amendment would have meant both parts would not loose anything, but as it stands, only we have lost. It shows the lack of sensibility and how poor is the management. The Hotel may disagree as it's their right, but this will not change in anything my feelings about it.
Anyway, although this is not pocket money
Carlos
Stayed 5 nights in Sep 2023