Suite, 1 King Bed, Non Smoking (Accessible Tub) | Desk, iron/ironing board, free WiFi, bed sheets
Check availability

Reviews of Quality Inn & Suites near St. Louis and I-255

2.5 out of 5
Quality Inn & Suites near St. Louis and I-255
1607 Pontiac Dr, East St. Louis, IL

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 158 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is hidden and the general community brought questions about safety
Stayed 1 night in Apr 2024

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
The area was not safe.
Stayed 1 night in Apr 2024

2/10 Terrible

Kim

Stayed 1 night in Mar 2024

2/10 Terrible

Ashley

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

cora m.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we were placed in was not cleaned at all but after I told the desk attendant she moved us with no hesitation and the second room was dine. I stay here every time I come to the area and haven't had any issues besides this.
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here when we visit…it has been remodeled
Stayed 2 nights in Feb 2024

10/10 Excellent

Tamara

Stayed 1 night in Dec 2023

10/10 Excellent

Candace

Stayed 6 nights in Jan 2024

8/10 Good

trinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mulubrhan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Dec 2023

2/10 Terrible

Karen, Saint Louis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged for a stay I did not stay at I want a refund
Stayed 2 nights in Dec 2023

2/10 Terrible

Ernestine

Stayed 4 nights in Nov 2023

4/10 Poor

Brandon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The whole building smelled of cigarette and weed smoke but was supposed to be smoke free, the bathroom sink and shower wouldn’t drain properly and the 3rd floor vending machines were inoperable
Stayed 2 nights in Dec 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

gabriel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception quality was very poor. The elevator was all time during stay. Receptionist was yelling and doesn’t have empathy. I will not recommend that hotel to anyone.

8/10 Good

Salim, Jersey City

Liked: Cleanliness, property conditions & facilities
Day time front desk isn’t really nice
Stayed 1 night in Dec 2023

10/10 Excellent

Jenny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and clerk was delightful. Very nice, spacious room. Good amenities.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Dirty
The service was good but the only thing that was clean in our room was the bed.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I've stayed at
Associates were rude and not informative. I payed for my deposit in cash. The next day when checking out the front desk associate told me id receive my deposit back into my account in a few days. I never did because it was paid in cash which they could've seen that and check on it. I'm out of $100 dollars now because they refuse to send it to me the mail or through check.
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. I enjoyed my stay.
Stayed 2 nights in Dec 2023

2/10 Terrible

Nathaniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff … bed was extremely uncomfortable - breakfast was semi decent.
Stayed 1 night in Nov 2023

8/10 Good

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place, good value for the $, Owners apear to care about the property and are making improvements while struggling with an older property.
Stayed 1 night in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the gym and pool. Breakfast was good.
Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good motel clean nice staff
Stayed 1 night in Nov 2023

10/10 Excellent

Lawonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing. Nice clean rooms.
Stayed 2 nights in Nov 2023

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

shelby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Barry

Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to kahokia rv parque where our friends were staying.
Stayed 3 nights in Sep 2023

10/10 Excellent

Madhu K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good property with decent service
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Casey

Disliked: Staff & service
Staff was rude. Lady at front desk was very short an aggressive with me an my fiancé
Stayed 1 night in Sep 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Marlon

Liked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Nermin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

LaShonda

It could’ve bettet
Stayed 1 night in Sep 2023

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is clean and reasonably priced for a weekend
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 12, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Chenise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Aug 2023
Response from Hotel manager on Sep 1, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Christie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off easy on the Interstate for our trip.
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 24, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Deborah ann

Stayed 1 night in Aug 2023
Response from Hotel manager on Sep 13, 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Jarod

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn’t very good the place wasn’t clean and the bed was terrible
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 23, 2023
Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

8/10 Good

Sheila, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Aug 2023
Response from Hotel manager on Aug 16, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Robert

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Needs attention!!
The room had numerous ants throughout our stay. No , refrigerator, Internet not working, the food was greatly in need of attention, it was the worst hotel I have stayed in..
Stayed 3 nights in Aug 2023
Response from Hotel manager on Aug 8, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Shawn

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel manager on Aug 2, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Joshue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2023
Response from Hotel manager on Aug 2, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Check in was terrible. Took 20 minutes and there was nobody checking in but my family member.they cancelled the room because they ran my card on file. When I chose pay at check-in. When I said that he shouldn't have ran my card, he said that I didn't have a card on file. I told him that yes I do showed the card and said that you have to have a card on file with hotel.com and that I have been booking hotel rooms with hotel.com for over 10 years and never had a problem with any hotel or my card.He finally said that he had a room and didn't charge the 100 dollar deposit. So at the end my family checked in and we had a wonderful time at the wedding. P.S. I think that because we didn't get to the hotel at or before 3pm he thought that we weren't coming so he ran my card so that he still could get paid even if my family didn't show up.
Stayed 2 nights in Jul 2023
Response from Hotel manager on Jul 31, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

William

Stayed 2 nights in Jul 2023
Response from Hotel manager on Aug 21, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, amenities
The location was convenient to Busch stadium and the price was less than other hotels near the ballpark. Some of the areas in this hotel were obviously in need of repair or updates. The ice machine on the 2bd floor was Out-of-Order and from the looks of the sign it had been that way for awhile. The staff was friendly and helpful. The breakfast room was clean and there was enough food, but the first morning when I got the eggs and sausage it was cold and I had to warm it in the microwave.
Stayed 1 night in Jul 2023
Response from Hotel manager on Jul 31, 2023
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review. Your review is very much encouraging and motivating for our hotel and the staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Sincerely, Hotel Manager

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff. The room was clean and spacious. Not far from downtown st.louis.
Stayed 2 nights in Jul 2023
Response from Hotel manager on Jul 31, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager