Would like to start off by saying all the staff were lovely, nice and friendly! All international travellers working hard to experience Australia, good for them, and they definitely had their work cut out for them.
The place is a mess. It’s dilapidated, needs a lot of work on the room we stayed in which was old, tired and lacking any personality. Our room was infested with ants, even if the MASSIVE gap between the door and the floor was filled these ants would still find almost any way into the kettle, coffee mugs, sometimes even in the beds.
The bathroom absolutely stunk, the smell of sewage coming out of all the drains was horrendous, nothing the staff could do about it, needs completely re-plumbing.
A couple of our pillows were yellow and battered (not the pillowcase) and could definitely need replacing.
Restaurant and bar were closed.
Didn’t have WiFi in the room for 4 nights out of 7 however the staff were really helpful to get this fixed for us.
There are some highlights, the aircon in the room was amazing! The pools were also great and saw the staff maintaining the cleanliness regularly, however it was often swarming with unsupervised children.
Thankfully we got a good deal through Wotif for much less than the standard rate, however for only a few dollars more a night, we decided to move and stayed at Trinity beach in a much nicer self catering apartment.