“Comfortable and relaxing”

The rooms are a nice size and the pool view is great. The pool is massive, surrounded by trees and a unique shape. The room cleanliness wasn't the best, our microwave had crumbs through it and some of our glasses weren't the cleanest. The hotel is located on the main st in Palm Cove so a five minute walk and you had a choice of a number of restaurants. A Coles supermarket is a five minute drive towards Cairns. Overall, it was a comfortable place to stay and the big winner was the pool.

“Good Average Hotel”

Everything was good about this booking except we did request a room with a view and given a room overlooking a car park /street. :( Rooms is lovely & spacious, clean & well presented. Location was excellent. Staff very pleasant & helpful.

“A quiet secluded resort near Cairns”

This hotel was absolutely lovely and made our stay in Palm Cove perfect! I would highly recommend anyone to stay here.

“Generally satisfied but with a few shortcomings”

Our stay at the Grand Mercure Rockford was very pleasant. It was well located and had quite an appealing foyer and pool area. The pool, however, was in need of some repair (tiles missing) and would have been enhanced by more shaded areas for the sun lounges. Our room, on level 4 (top floor), was clean and comfortable although the bathroom was inadequately lit. The balcony overlooked a well-maintained rainforest garden with glimpses of the main pool area. We enjoyed the birdlife during the day but found the cacophony of frogs from dusk onwards irritating athough they couldn't be heard from within the apartment when the balcony door was closed. We were a little disappointed that the main on-site restaurant (Portobello) wasn't open for breakfast or lunch and that there were no refreshments available around the pool area.

“Overall a pleasant and stay”

Overall I enjoyed my stay in the hotel once I settled in. The hotel is well kept, with modern architecture and inoffensive decor .... The pool area is a problem in as much as there is very limited area to sun bath due to the beautiful surrounding garden. The studio room I stayed lacked some pratical items , bench space to prepare food in the kitchen area , cockroach spray:), bench /stand for the suite case , Did like the containers they supplied .... once I worked not to leave food out even if its covered .

“Dirty, Unkept - with Great Potential”

We rented a 2 bedroom compact apartment. While the layout was superb, the rooms were dirty, had small ants EVERYWHERE, and had extremely poor lighting. The hotel staff although friendly was minimal. The one elevator in our building had a foul odor. The entire facility appeared to be unkept and managed on a tight budget. Signs outside indicate that that all or part of the property was in receivership, but has been purchased. We loved the location, and the property has such great potential; we were, however, disappointed. One note: the one swim net for Palm Cove was a long walk down the beach from the property.