Outdoor pool, sun loungers

Reviews of Heritage Cairns

3 out of 5
Heritage Cairns
8 Minnie Street, Cairns, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 312 out of 687 reviews" "
Rating 8 - Good. 280 out of 687 reviews" "
Rating 6 - Okay. 73 out of 687 reviews" "
Rating 4 - Poor. 18 out of 687 reviews" "
Rating 2 - Terrible. 4 out of 687 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jeanne, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff who make up for the age of the property. Room small. Comfortable bed and pillows. Very easy to park. Small pool kids enjoyed. Only complaint is fluorescent lighting.
Stayed 1 night in Mar 2024

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine, basic but clean. Bed was comfy Receptionists were lovely. Plenty of parking. A lift fot the 3rd floor. Value for money. Would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Preston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on the center of the city. Parking on site
Stayed 2 nights in Feb 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

MAKELETA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really accesisble to Cairns Esplanade and CBD. So convenient if looking for something last minute.
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet part of Cairns CBD. Arrived early but a room was available before official check in time. Aircon very efficient, something vitally necessary in the tropics during the Wet Season.
Stayed 2 nights in Dec 2023

8/10 Good

George

Stayed 1 night in Dec 2023

10/10 Excellent

Shehzad, Redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shehzad, Redmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Tom

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean room, A/C did not work the first day was fixed the second day.

10/10 Excellent

Rachael

Stayed 1 night in Nov 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a night or 2 to be close enough to walk to and from Cairn's hub. Comfy bed, great shower and lovely, helpful people working there.
Stayed 1 night in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short but nice stay
Had one night stay at this nice hotel close to Cairns CBD. The staff are very friendly and helpful. The rooms were basic but clean. No restaurant onsite but there is a small but nice pool and spa. Could do with some eco-friendly additions like fillable shampoo, soap and bath gel. Overall a nice stay
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly, upgraded our room when they realized we were traveling with our adult son
Stayed 1 night in Oct 2023

8/10 Good

Melanie

Stayed 2 nights in Oct 2023

6/10 Okay

Maria

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the CBD, safe,clean,comfortable, with parking spaces available.
Stayed 1 night in Sep 2023

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Candy

Stayed 1 night in Sep 2023

8/10 Good

James Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the staff at the hotel were excellent, the hotel itself is quite dated. Don't expect all the modern amenities and you will be satisfied. It is also located some distance from the waterfront, so if you are looking for activities to do while you are there, you will have to find transportation or walk for about 25 minutes.
Stayed 3 nights in Aug 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely be back
Nice spacious room, clean, quiet welcoming and friendly staff
Stayed 1 night in Aug 2023

4/10 Poor

Christopher

Liked: Cleanliness, staff & service
Room was clean but needed some love. The bar fridge was noisy and kept me awake. Staff were nice
Stayed 1 night in Aug 2023

10/10 Excellent

Audie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, and convenient, free parking is also available.
Stayed 2 nights in Jul 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in Cairns
Very clean, comfortable accommodation. Staff super friendly and very helpful Within walking distance to great eating places and many tourist attractions.
Stayed 3 nights in Jul 2023

8/10 Good

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and value for money. Would definately recommend and would stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Audie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Jason

Traveled with partner
Liked: Staff & service
Some small ants in the room, very slow Wi-Fi, air conditioner froze over and made very loud sounds until defrosted, no beach towels, initially given keys to an occupied room on check-in. Not a good stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Lynda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and in a good area. Easy walking to shops, restaurants. Staff are lovely and very helpful. Only drawback was the pool, smaller than appears in online photos. I had a lovely time in Cairns and will go back for another holiday there.
Stayed 11 nights in Jul 2023

8/10 Good

Laura, Auckland

Traveled with family
Liked: Staff & service
A little tired but bed was comfy, location 2 blocks back from the Esplanade and very walkable. Ok for the price.
Stayed 7 nights in Jun 2023

8/10 Good

Kim

Stayed 1 night in Jun 2023

10/10 Excellent

A V

Stayed 1 night in Jun 2023

10/10 Excellent

Maree

Stayed 1 night in Jun 2023

8/10 Good

Sharon

Traveled with family
Liked: Staff & service, property conditions & facilities
It is located within walking distance of the Esplanade, restaurants, and the marina. The friendly reception staff members,Cynthia and Olivia,were very helpful and responsive to our needs and requests and provided outstanding service. The rooms were comfortable with fresh linens and towels but could do with some deep cleaning.
Stayed 4 nights in Jun 2023

10/10 Excellent

Christopher

Stayed 1 night in May 2023

4/10 Poor

Jared

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty, mould in the bathroom, rundown
Cleanliness not up to par. Mould in the silicon, grout and super obvious visible mould on the ceiling in the shower, soap scum on the tiles, corroding taps and broken tiles in the bathroom. Dirty carpet. The place is just very run down with no money invested into maintenance and upkeep. Maybe we got the dodgy room down the back as it looked pretty different from the pictures? Reception was nice enough and no issues with check-in or parking. Comfort of the bed was ok, not great not bad. We only had a quick overnight stay before an early flight otherwise I would have found an alternative hotel. Will be staying somewhere else next time we’re in Cairns.
Stayed 1 night in May 2023

10/10 Excellent

Sherrill

Stayed 1 night in May 2023

10/10 Excellent

Ronald

Stayed 1 night in May 2023

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff was the highlight
Stayed 1 night in Apr 2023

10/10 Excellent

Margie

Stayed 4 nights in Mar 2023

8/10 Good

Emma

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Daniel

Stayed 1 night in Jan 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Feb 2023

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to all the places in the CBD. And a block away from the Cairns Aquarium. Staff is professional and friendly. They let us leave our luggage there for a week while we traveled. Skip their breakfast and go to a nearby cafe instead
Stayed 2 nights in Feb 2023

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to the aquarium and easy walk to CBD. Friendly staff, well equipped rooms. We would stay here again. They stored our luggage while we spent 3 days on Green island. The breakfast is not worth the AU$10 they charge - go a block away to the Goose cafe instead.
Stayed 1 night in Feb 2023

10/10 Excellent

Michel

Stayed 1 night in Jan 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Jan 2023

10/10 Excellent

Michel

Stayed 1 night in Jan 2023

10/10 Excellent

Priten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Very easy late check in, receptionist and staff were outrageously kind and helpful when we were in need of anything, the wifi was some of the best I’ve come across travelling Australia and I even chose to extend my stay here. Great hotel and walking distance to the main highlights of Cairns.
Stayed 3 nights in Jan 2023