Ratings based on 258 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
lovely hotel close to everything we needed for outPosted Dec 17, 2013
Pros: clean and suitable for Cairns.
Cons: one of the customer service people that worked weekends, on the desk wasn't the most pleasant... she couldn't smile!
for Everyoneby A verified traveler
Posted Dec 10, 2013
for Everyoneby Gen from Atlanta, GA. USA
Great location to everything!Posted Dec 6, 2013
Great location by the water. Short walks to the boats at the reef terminal, Cairns shops and restaurants and to the city buses. Complimentary loaded breakfast buffet!! Friendly staff. Great informative tour desk. Relaxing executive lounge with great food and drinks!
for Everyoneby Ruby from Melbourne
Nice hotel, good location, perfect to live.Posted Dec 4, 2013
for Everyoneby Steven from Dartmouth, NS, CAN
Hot and Humid CairnsPosted Dec 1, 2013
Pros: The hotel is ideally located on the waterfront adjacent to the Marina. Nice large outdoor pool.
Cons: My only complaint is that the air conditioner does not operate if the patio door (no windows open) is ajar. They provided us a fan upon request.
Location: Plenty of fine restaurants on the waterfront and a the short walk into the downtown shopping area, The Reef Casino is directly across the street.
Cairns is a beautiful town with lots to do, the only issue is be prepared for the humidity that comes from being in a tropical climate. A visit to Cairns would not be completed without a visit to The Great Barrier Reef or Kuranda, both are full day excursions. For The Great Barrier Reef we used a locally owned tour operator "Reef Magic" and I would highly recommend them and for Kuranda there is two ways to get there the train and Sky Rail and you can go on one each way.
for Everyoneby Diana from Sydney
Friendly service and nice viewsPosted Nov 28, 2013
Stayed here for 5 nights. The guest service staff were amazing, and everyone was really friendly. At first the receptionists didn't really greet us and we had to approach them before being responded to, which felt a bit lacking. We were also just given our room cards instead of being shown our room, even though it was a quiet day. So it wasn't until our 4th night that we discovered the linen changing card, and it wasn't until I left that I found out that there was a pillow menu. The default pillow is terrible, sinks right in and becomes completely flat. The room itself was well designed and the staff always clean it with lots of detail and thought each day and so it doesn't look outdated. The carpet is quite worn out though when you actually look at it. It used to be rippled except now it's just all grey except at the edges which is a bit gross. They also boasted an ipod dock and a nice flat screen TV in the room, however the "dock" is just a headphone jack to plug into an alarm clock radio, and the sound quality was awful. The flat screen TV was also a bit outdated. I had my laptop screen connected to watch a movie but the reproduced resolution was much worse. Amenities provided could be improved as well, especially with long stays. We had to request for a razor halfway through our stay (it was immediately delivered to us with a smile) but things like these should be a default. In-room dining was absolutely delicious with generous portions and well priced.
for Couplesby Bec from Cairns
Perfect location in the centre of town!Posted Nov 12, 2013
Pros: Loved the location, right in the city, but far away from the people and traffic noise.
Location: Right next to the lagoon and the best food on the water.
Great location in Cairns. The best restaurants are metres away. The staff were friendly and willing to help, yet the check in and check out process took longer than it should.
for Couplesby Steve from Canberra
Close to everything in townPosted Nov 10, 2013
Pros: Great location. Close to everthing in town.
Had a great stay in Cairns. Just spent a week at the Hilton and it was very comfortable. Staff were friendly and the Hotel is in a great spot....easy walk to the main shopping and restaurant areas as well as the casino and departure point for reef tours.
for Everyoneby Jayney from Melbourne, Victoria
Fabulous hotel and location!Posted Nov 3, 2013
Pros: The absolute beachfront location with restaurant on the boardwalk was fabulous! The pool & spa area was lovely and the size of the pool was brilliant!
Cons: Only 2 things in the whole hotel. The bar area in the foyer was a little odd not open in the day, & the King Spa room only had a single person spa.
Location: The location was perfect right on the Marina, which was excellent for all the tours we did. It was a stones throw from the restaurants & lagoon pool.
We had a brilliant 5 day stay at the Hilton Cairns, gorgeous hotel & location. They managed to get us in earlier than the normal check-in time as we arrived very early our first day. All the staff were so friendly and professional! The hotel has been newly renovated on the inside. There was plenty of space and modern amenities. The room was modern and stylish with plenty of space. We loved both restaurants especially Mondo's on the boardwalk out the front of the hotel on the Marina. Fantastic food and great atmosphere! The area we really enjoyed and went everyday was the pool and spa - just beautiful, huge pool with lovely garden! A staff member came out several times in the afternoons offering pool snacks & drinks - which we enjoyed every time! The location was perfect in the heart of everything - lovely being right on the water. On the last day we didn't leave until 3pm and when I asked if it was possible for a later check-out they made that happen and it was fully booked. I will definitely stay they again.
for Everyoneby MO from U.S.
Check inPosted Oct 30, 2013
Person checking us in told us there was no rooms available with water view which is what we specifically paid for. After we insisted strongly we had to wait three hours until they could give us the room we booked. In the end we got the room we booked, thanks