Ratings based on 21 Verified Reviews
They paid and stayed. We double-checked.
2.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.0 Hotel condition
They paid and stayed.
by Gemma Rogersfrom Australia - QLD - Regional QLD
Posted Jan 6, 2014
Cons: HUGE Bull ants in the BED! Toilet flooded the room, The room had NOT been Cleaned - the sheets not changed or the bins emptied - old soaps and towells
Location: Inspiring, Beautiful rainforrest
Facilities: Shabby, Run-down, Horrible, Broken Spa; Value: Rip-off, Unreasonable; Service: Inferior, Rude, Awful, Refused to give refund; Cleanliness: Filthy, Smelly, Grubby, Disgraceful; The spa didn't work and Bull Ants infested the place, thats no exageration! I have photos of everything and this was the worst holiday I've EVER had.
by Kerren Irelandfrom Australia
Posted Dec 30, 2013
Pros: Out in the rainforest, very secluded and relaxing
Cons: Only had a bar fridge and no cutlery
Location: Away from it all, Secluded and romantic
Value: Average price, 140-150 more appropriate ; Service: Go the extra mile; Beautiful 4m deep swimming pool
by Emma Hassellfrom Australia - QLD - Townsville
Posted Nov 6, 2013
Pros: The location and the room was cool with the spa in the lounge
Cons: No toilet paper & the big cockroches in the bathroom& the spider webs
Location: Away from it all
Facilities: Good; Value: Affordable; Service: Friendly; Cleanliness: Neat, Nice; It was very different from anywhere I've ever stayed. Dinner & show was awesome, loved it
by Christian and Tara Maskellfrom Australia - QLD - Regional QLD
Posted Nov 4, 2013
Cons: Very run down, no tv reception, pool not working
Location: Close to everything
Facilities: Run-down; Value: Excessive, Rip-off, not worth the money; Service: Basic; Cleanliness: Grubby, cockroaches everywhere; scenic railway and skyrail stunning
by Lisa Carveyfrom Australia - QLD - Cairns
Posted Aug 20, 2013
Pros: Relaxing atmosphere
by Stacey Landafrom Australia - QLD - Regional QLD
Posted Aug 6, 2013
Pros: Good location and pleasant reception
Cons: Unclean rooms and linen. Booked spa room and spa wasn't operational.
Facilities: Everyday; Value: Could be better; Service: Courteous; Cleanliness: Grubby; Rooms need TLC
by Haruko Ganefrom Australia - QLD - Cairns
Posted Jul 23, 2013
Pros: Friendly staff were much appreciated.
Cons: On their own web, gym and teniss court looks outstanding but gym is like a strage room with full of dust and teniss court need maintenance.
Location: Wonderful, In beautiful rainforest.
Facilities: Tired; Value: Acceptable price; Service: Professional; Cleanliness: Dirty; Cottage was full of characters, but need definately cleaness full of dust.
by Anna Brookesfrom Australia - NSW - Sydney
Posted Jul 13, 2013
Pros: Very peaceful. Staff friendly and helpful.
Cons: No tv reception. Not child friendly with ladder to loft bedroom.
Location: Tranquil, Good views
Facilities: Tired, Old, Smelly lounges; Value: Average price; Service: Professional, Respectful, Courteous; Cleanliness: Dirty, dusty & with spider webs; Close to kuranda village
by Claire Richardsonfrom Australia - QLD - Brisbane
Posted Jul 4, 2013
Pros: Log fires in the dining area on a cold winters night!
Cons: In need of updating, a little run down and tired.
Facilities: Tired; Service: Friendly; Dinner menu choice was very good and it was pleasant in the dining area in the evening, with a lovely atmosphere.
by Amber Zabarauskasfrom Canada
Posted May 27, 2013
Pros: Nice relaxing spa in the chalet, nice pool
Cons: The tv was outdated and didnt work properly
Facilities: Above average; very relaxing and beautiful rainforest surroundings